Support Technician IT at Van Der Vyver Transport

About the job
Job Summary

• The role consists of assisting in the day-to-day IT activities as well as assisting in the coordinating, planning and leading IT related activities in the company

Key Responsibilities and Accountabilities
Responsibilities:

• Assists in the IT Infrastructure Systems: Van Der Vyver Tpt, De Baa and TFC:
• Provide support to ensure that the company’s IT Systems are operational 24 hours per day / To assist in addressing all IT problems immediately to ensure optimal operational efficiency regarding the following:

Servers

• Responsible for Host and Virtual Server / Microsoft 365 Exchange management / AD knowledge / Service providers, daily monitoring and backups of servers / Monitor user data and network usage / Assist to ensure all Third-Party applications are functioning correctly and communicating correctly with all clients and other hardware.

Communications Systems

• The operational effectiveness of the VOIP PBX Communication System and internal communications hardware. / All Mobile Communication adheres to company requirements and functions correctly / Responsible for the purchasing and repairs of all two-way radios

Security of Data, Network access and Backup systems:

• Assist in the risk management by ensuring correct “permissions” are allocated to employees as instructed by management / “Permissions” to be revised twice a year (March and August) / Maintain Antivirus Software on Servers and clients to ensure minimal risk of infection and data loss / Assist in the monitor of all backups (daily data backups, daily server replications and daily tape backup) as programmed in Veeam / Assist in the maintaining the firewall (Sonicwall) to ensure minimal risk of external intrusion and data theft

Network hardware, Software and Databases:

• Assist in maintaining biometric systems, software and ensure network and database communication is working / Monitor network hardware performance and perform maintenance when needed / Responsible for all printers and ensuring they are operational at all times / Manage access points to ensure stable and secure connections / Assist in the managing of firewall to allow users and software correct access permissions / Work with external contractors and vendors that will assist you in maintenance and upgrades to deliver support when necessary

 Support and relationships                               

• Deal with routine daily support and queries / Prioritise support to maximise operational efficiency / Provide training to staff members as needed / Build relationships within the company to be able to assess the requirements of staff and management / Build and maintain relationships with suppliers and service providers

Requirements:

• Grade 12
• Some form of certification such as A+ or/and N+
• Proven previous work experience with similar responsibilities
• The ability to work independently and in a team
• Excellent time management and communication skills
• Must be able to work under pressure

Knowledge of:

• Windows and Servers
• All Microsoft Office Products
• Firewalls
• PBX systems
• Networks
• Documentation