Supporting Services Specialist at World Fuel Services

Key Responsibilities:

• Database Management and administration.
• Maintains the various databases to ensure relevance, accuracy, and quality of data.
• Trip Cost Estimate creation and customer interaction.
• Operational Support, such as hotel coordination, airline coordination, transportation coordination or any additional products and services.
• Supports billing team as necessary for trip creation and audits.
• Ensures quality assurance and consistency of all services delivered by Supporting Services.
• Will maintain a professional demeanor in stressful situations.
• Helps other employees to accomplish company goals.
• Ability to act in situations with confidence, assertiveness, tact, and diplomacy.
• Ability to deal resolutely with sensitive issues; methods and techniques used in persuasion and negotiation of conflicts and problems.
• Performs other duties as may be assigned by management.
• Working Hours: as determined by management.

Job Requirements:

• Highly organised, detailed oriented with strong math skills
• Strong customer service and relationship building skills
• Self-motivated and has the ability to take on challenges and be responsive to change
• Ability to partner with other departments and interact effectively with employees at all levels of the organisation
• Communicates effectively, both orally and in writing, in a diverse range of audiences and settings
• Ability to work under pressure and deadlines
• Proficient in Microsoft Excel, Word, and Outlook.
• Database entry skills
• Information Research skills
• Knowledge of global geography
• Knowledge of aviation
• Knowledge of the travel industry
• Ability to work evenings and weekends, if needed

Experience:

• Previous experience of maintaining data information is preferred.
• Previous experience conducting research of operational critical information is preferred.
• Experience within the aviation or travel industry is preferred.