System Analyst: Statistics (NFS) at Telkom

Core Description

• To provide and analyse regional statistics in order to support and maintain management's operational decisions in the region.

Job Responsibilities

OUTPUT 1

• Compiled Statistics

SUB-OUTPUTS

• Monitor environment
• Gather statistical information
• Compile statistics
• Develop situational analysis
• Forward statistics and analysis
• Liaise with management

RANGE

• Delay Cause Codes (DCC)
• License Agreement Related
• Faults Cleared
• Orders Completed
• Line Growth
• Repeated Faults
• Fault rate
• Regional / National business Targets
• MTTI
• MTTR
• Installations
• Outstanding faults
• Bucket Management
• Productivity (OD 154)
• NFF/RWT/CWL
• Rehab (hotspots)
• TBI

OUTPUT 2

• Maintained Statistical Data Base

SUB-OUTPUTS

• Update database
• Improve format of data base
• React on requirements from customer
• Monitor database to identify suspect data
• Rectify suspect data

RANGE

• Internal (regional) database

OUTPUT 3

• Evaluated Data Integrity

SUB-OUTPUTS

• Co-ordinate negotiated matters
• Report irregularities
• Take action in co-operation with applicable role players
• Manage process
• Correct irregularities

RANGE

• Warehouse
• Appropriate Company Database
• Essbase
• Opdis
• MIS

OUTPUT 4

• Evaluated New Systems

SUB-OUTPUTS

• Participate in re-engineering process
• Determine technical requirements
• Participate in Business area analysis
• Identify future needs
• Integrate variables
• Participate in compilation of specification
• Test new system
• Implement new system

RANGE

• Guineas
• Interconnect
• Metrical
• Internal (regional) database

OUTPUT 5

• Compiled Specifications

SUB-OUTPUTS

• Identify need/manage system
• Implement specification output
• Monitor specification output
• Liaise with role players
• Investigate current resources/needs
• Determine feasibility and options
• Determine additional resources
• Compile specification
• Forward to IT Systems Control
• Liaise with programmers
• Test specification output

RANGE

• New statistical requirements
• Statistics

OUTPUT 6

• Provided Reports

SUB-OUTPUTS

• Monitor environment
• Identify opportunity
• Gather information
• Prepare and process data
• Forecast where necessary
• Execute calculations
• Compile situational analysis report
• Liaise with customers / Respite request

RANGE

• Delay Cause Codes (DCC)
• License Agreement Related
• Faults Cleared
• Orders Completed
• Repeated Faults
• Regional / National business Targets
• MTTI
• MTTR
• Installations
• Outstanding faults
• Bucket Management
• Productivity (OD 154)
• NFF/RWT/CWL
• Rehab (hotspots)
• TBI
• Line Growth

Core Competencies

FUNCTIONAL KNOWLEDGE

• Telkom Policies; Telecommunication; Statistics

FUNCTIONAL SKILLS

• Presentation Techniques; Interpersonal; Analytical; Problem Solving

ATTITUDES/ LEADERSHIP COMPETENCIES

• Open Mindedness; Accurate; Initiative; Responsible

Certifications

Education

• NQF 4: Grade 12 and relevant modular training
• OR NQF 6: 3 year Diploma/ National Diploma

Experience

• 5 Years relevant experience
• OR 3 years relevant experience