System Engineering Technical Specialist at FNB South Africa

Job Description

Hello System Engineering Technical Specialist

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our team in as a System Engineering Technical Specialist where you will manage the design and implementation of appropriate and sustainable solutions and ensure effective collaboration and integration across product houses, business units and segments where you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.
• Now’s the time to imagine your potential in a team where experts come together and ignite effective change!!!
• Monitor and manage the IT operational support for Point of Presence and other supported First Rand business units while ensuring adherence to business requirements and expectations (SLA)  
• In their designated area they are responsible for monitoring, communicating and vendor management of regional Service Level Reports  
• Identification of problems and trends and initiate action on relevant teams to rectify  
• Track all known regional problems until successful resolution  
• Recommendation of service improvement initiatives  
• Track and report Service issues caused by changes  
• Enforce adherence to standards and processes in both operational and project areas  
• Escalate and / or fix non-compliance to standards and processes  
• Interface between regional business teams and Point of Presence IT.  
• Establish and build relationships with key regional stakeholders within Point of Presence and other relevant business units  
• Drive and adhere to Point of Presence processes and defined IT infrastructure standards in alignment with ITIL best practice with a focus on continuous service improvement  
• Manage all Asset movements and Procurement on behalf of Branch.  
• Project co-ordination and involvement to ensure timely delivery of projects in accordance with project scope and charter.  
• Major Capex Projects: Revamp, New, Relocation and Closures, Mobile Branches 
• Accountable for self-management of performance, time and costs  
• Assist with identification of potential IT resources from branch network  
• Produce feedback report on regional IT performance  
• A minimum of 5 years solid experience in IT operations, software and hardware support across various platforms.  
• Experience in the application of an IT Service Framework (for example ITIL) is preferred  
• Project Management experience is strongly preferred. 
• Solid experience in interacting with internal customers with demonstrated customer service orientation. Must have a technical background with a strong preference for hands-on support in a large IT environment  

 You Will Be an Ideal Candidate If You Have  

• 4-5 Years Experience in IT Project Management 
• Minimum 5 years experience in banking or financial industry 
• ITIL V3 qualification 
• A technology qualification is strongly preferred  
• Bachelor's degree (NQF Level 7) in Information Systems , Information Technology, or a related field is usually required 

End Date: August 21, 2025