System Support Controller: Primary Transport at Clover S.A. Proprietary Limited

Job Advert Summary    

• Clover is looking for a System Support Controller: Primary Transport to understand, analyze and enhance Primary Distribution processes through structured continuous improvement . This position is based at Clover Head Office. 

Requirements    

• Degreein Supply Chain advantageous
• 5 years relevant experience
• Business English: Fluent
• Computer literacy (Intermediate)
• Experience in working with senior management

Competencies    

• Effective management skills
• Achieves results effectively
• Detail orientated
• Administration capabilities
• Ability to conduct investigations thoroughly
• Apply expertise and technology
• Business acumen
• Communicates effectively
• Interpersonal effectiveness
• Proactive and action orientated
• Solves problems through effective decision making
• Thinking and reasoning logically

Duties and Responsibilities    
Provide Primary System Support 

• Provide 1st line system support for all Primary Transport applications.
• Coordinate vehicle visibility process on an ongoing basis (including external service providers), and ensure alignment with the Clover system
• Monitor and put corrective measures in place to increase visibility data and accuracy
• Assist Primary Planners with processes to increase vehicle visibility via the Primary dashboards and visibility tools
• Identify inefficiencies within the Primary Transport planning tools and find ways to correct this
• Communicate with service providers to seek new ideas to improve overall vehicle visibility and improved processes
• Update SOPs for primary transportation system support

 Provide management support 

• Analyze daily movement of Primary vehicles to identify inefficiencies within the total Primary Distribution network
• Create management reports to assist in understanding the movement and cost associated with the total Primary Distribution network
• Seek new ways to streamline the Primary Distribution process
• Monitor and report on operational KPI's daily/weekly/monthly
• Share accountability for the accuracy of income and cost data in the primary control system from a systems perspective.

 Conduct administrative tasks 

• Ensure all admin tasks associated with Primary Visibility are continuously updated, including the instalment or replacement of current tracking devices
• Ensure all Primary Transport Master Data is continuously updated for the Primary Control Tower and aligned with Clover Master Data
• Maintain all Primary Transport cost and income tariffs accurately, including monthly fuel updates and annual CPI adjustments.
• On-board, train and set up new primary service providers on the primary systems.
• Create administrative reports to streamline processes across Plato, Transact, Fleetvision and Quicksight, which support the Control Tower environment.
• Identify new ways to streamline administrative processes.
• Support month-end and year-end processing to ensure correct billing to suppliers and principals.

Drive continuous improvement activities 

• Identify KPI's for total Primary Transport function and put measures in place for daily/weekly/monthly measurement
• Identify possible risks in the primary transport operation and systems and take corrective actions to minimize this risk
• Analyze effectiveness of the transport process and advise on corrective measures
• Perform adhoc tasks relating to Primary Transport planning
• Perform tasks relating to Primary Transport planning

Deadline:18th August,2026