System Support Specialist at Anglo American

Job Description:

The rendering of SAP Payroll system support is a pivotal aspect of this role and consists of resolving of system incidents and bugs – fixes, change requests / system enhancements, compiling business system requirements, System Quality Assurance testing, first line support to End Users. You will also participate in system related projects, end user access and authorization of role requests. 

Receive, record and resolve all Incidents and Bugs-Fixes according to Service Level Agreements

• Receive, record and resolve all change requests, enhancement packs, functional updates and standard requests according to Service Level Agreements, Global Information Management process and best practice
• Conduct projects effectively and efficiently through compiling business requirements specifications, development testing, end user testing and training and implementation according to Service Level Agreements, Global Information Management process and best practice
• Receive, record and resolve all 1st line support according to Service Level Agreements, Global Information Management process and best practice
• Perform ad-hoc bulk data uploads effectively and efficiently according to business needs, Service Level Agreements, Global Information Management process and best practice
• Conduct the process of end user access and authorization role design changes to business needs, Service Level Agreements, Global Information Management process and best practice
• Maintain, co-ordinate and optimize the usage of all the applicable software systems

Qualifications:

• Grade 12
• 3-year degree or national diploma
• Qualification related to IM

Experience:

• 5 years’ SAP Payroll experience
• Employee Central experience advantageous
• Excellent understanding of business rules
• Policy, process & procedure knowledge
• Information Management Knowledge (incl. ERP, Microsoft)
• Business knowledge

Additional information:

• Data collection, processing, analysis & reporting
• Process analysis & design
• Excellent problem-solving skills
• Query management
• Project management
• Financial Management
• Customer service orientation

Closing Date: 28th, June 2022