Sales & Customer Care Jobs at Edward Snell & CO

QUALIFICATION & KEY REQUIREMENTS

• Matric/NQF Level 4
• Relevant Degree OR Diploma is essential

EXPERIENCE

• A minimum of 3 years contact centre experience with advanced query resolution experience within a client services and sales environment
• A thorough knowledge of SAP navigation
• A thorough understanding of the FMCG Supply Chain process
• MS Office Intermediate proficiency

SKILLS AND ATTRIBUTES

• Excellent organisation and communication skills (written, verbal, presentation)
• Strong analytical capability, attention to detail and numeracy
• Commercial acumen
• Good problem-solving ability and Results orientated
• Must be willing to work shifts and overtime
• Excellent interpersonal skills, assertive and able to use initiative Understanding of customer deliverables and the impact of failure / cost of poor quality or service delivery
• Displays the Snell leadership behaviours (Be resilient, take ownership, communicate effectively, Lead change, Solve problems and Drive Results)

KEY RESPONSIBILITIES

• Lead and motivate a Contact Centre team to optimum performance levels to achieve agreed targets contributing to the company’s objectives.
• Provide clear and concise direction, support, and guidance to the team through effective coaching, leadership while setting of SMART objectives.
• Manage performance through regular, effective reviews, addressing.
• Performance issues according to the company’s policies and procedures.
• Conduct development reviews and recommend training and development plans.
• Deliver all departmental KPI’s, achieving set targets and objectives within the inbound and manual orders teams.
• Challenge processes and procedures, identify and implement improvements to enhance the customer experience or improve operational efficiency.
• Build effective relationships with other teams and departments.
• Communicate all information clearly and in a timely manner.
• Act as a role model to others whilst striving to achieve high standards of performance and customer service.
• Ensure full adherence to the company’s Health & Safety policy and procedures.

go to method of application »

ROLE OVERVIEW

• Edward Snell & Co. are seeking a highly motivated, customer-focused Sales Representative to join our dynamic sales team in the Gauteng Province. 

KEY RESPONSIBILITIES

• Will be operating in the Gauteng Formal On-Trade region.
• Call on On-Consumption customers as per agreed calling schedules. 
• Achieve brand availability targets as per the Company standards
• Design, implement and manage promotions, tastings, and events.
• A commitment to customer service and seeking opportunities. 
• Manage On Consumption channels as set out in the brand prioritization.  
• General Sales Administration. 

QUALIFICATIONS AND MINIMUM REQUIREMENTS

• Matric with (3 years’ experience).
• Diploma/NQF level 6 in Sales or Marketing
• Minimum of 2 years’ sales related experience within an FMCG environment is essential.
• Liquor experience.
• Must have a soundtrack record within the sales industry. 
• Must have a valid code 8 driver’s licence. 

SKILLS AND COMPETENCIES

• Able to communicate fluently in English. 
• Must be self-motivated and results driven. 
• Must be a strong team player
• Must have excellent negotiating skills.
• Displays the Snell leadership behaviours (Be resilient, Take ownership, Communicate effectively, Lead change, Solve problems and Drive Results).
• Focused goal driven individual.
• Have a positive attitude towards work
• Willing to work overtime when required. 
• Must be assertive. 

go to method of application »

ROLE OVERVIEW

• Edward Snell & Co. are seeking a highly motivated, customer-focused Sales Representative to join our dynamic sales team in the Gauteng Province. 

KEY RESPONSIBILITIES

• Will be operating in the Gauteng Informal Trade region.
• Call on On-Consumption customers as per agreed calling schedules. 
• Achieve brand availability targets as per the Company standards
• Design, implement and manage promotions, tastings, and events.
• A commitment to customer service and seeking opportunities. 
• Manage On Consumption channels as set out in the brand prioritization.  
• General Sales Administration. 

QUALIFICATIONS AND MINIMUM REQUIREMENTS

• Matric with (3 years’ experience).
• Diploma/NQF level 6 in Sales or Marketing
• Minimum of 2 years’ sales related experience within an FMCG environment is essential.
• Liquor experience.
• Must have a soundtrack record within the sales industry. 
• Must have a valid code 8 driver’s licence. 

SKILLS AND COMPETENCIES

• Able to communicate fluently in English. 
• Must be self-motivated and results driven. 
• Must be a strong team player
• Must have excellent negotiating skills.
• Displays the Snell leadership behaviours (Be resilient, Take ownership, Communicate effectively, Lead change, Solve problems and Drive Results).
• Focused goal driven individual.
• Have a positive attitude towards work
• Willing to work overtime when required. 
• Must be assertive. 

go to method of application »

ROLE OVERVIEW

• Edward Snell & Co. are seeking a highly motivated, customer-focused Sales Representative to join our dynamic sales team in the Gauteng Province. 

KEY RESPONSIBILITIES

• Will be operating in the Gauteng Off Trade area.
• Call on On-Consumption customers as per agreed calling schedules. 
• Achieve brand availability targets as per the Company standards
• Design, implement and manage promotions, tastings, and events.
• A commitment to customer service and seeking opportunities. 
• Manage On Consumption channels as set out in the brand prioritization.  
• General Sales Administration. 

QUALIFICATIONS AND MINIMUM REQUIREMENTS

• Matric with (3 years’ experience).
• Diploma/NQF level 6 in Sales or Marketing
• Minimum of 2 years’ sales related experience within an FMCG environment is essential.
• Liquor experience.
• Must have a soundtrack record within the sales industry. 
• Must have a valid code 8 driver’s licence. 

SKILLS AND COMPETENCIES

• Able to communicate fluently in English. 
• Must be self-motivated and results driven. 
• Must be a strong team player
• Must have excellent negotiating skills.
• Displays the Snell leadership behaviours (Be resilient, Take ownership, Communicate effectively, Lead change, Solve problems and Drive Results).
• Focused goal driven individual.
• Have a positive attitude towards work
• Willing to work overtime when required. 
• Must be assertive. 

go to method of application »

ROLE OVERVIEW

The purpose of the role is to manage and maintain effective commercial partnerships with Key Wholesaler Groups on behalf of Edward Snell & Co. This includes (but not limited to) effective category and pricing management within the channel in order to achieve regional and national and share targets.

KEY RESULT AREAS

• Maintain regular contact with key accounts by calling and negotiating prices, promotions and services
• Manage and achieve quarterly and annual key account targets
• Achieve regional and national market share targets
• Identify volume opportunities within allocated key accounts
• Category management and pricing management as per standards set
• Management of annual trade agreements and disbursements
• Strict commercial budget management
• Setting of price parameters, shelving and display standards and advertising parameters
• Management of account specific price lists and listing of new products
• Effective communication of all agreements within the team
• Manage rebate and cycle deal expense accounts
• Manage credit terms within company policy
• Design and implement innovative key account promotions according to brand prioritization
• Maintain excellent communication links with stakeholders
• Review and reporting to management as defined

QUALIFICATIONS AND MINIMUM REQUIREMENTS

• Relevant Bachelor’s Degree or equivalent
• A minimum of 5 years’ experience in a key account management role or similar.
• A proven, successful track record in key account management and a solid network within the FMCG sales environment
• Key Account Management experience within the liquor trade

SKILLS AND COMPETENCIES

• Ability to create and recognize opportunities
• Strong selling skills
• A strong ability to display initiative and to overcome obstacles
• Innovative thinker and problem solver
• Strong commercial background
• Advanced Microsoft Excel Skills
• The ability to develop and maintain healthy, professional relationships
• Skilled negotiator and ability to successfully close a sale
• Excellent attention to detail, planning and accuracy
• Excellent interpersonal and communication skills. The ability to maintain proactive and positive engagement with the customer.
• Competent in Microsoft Word and PowerPoint

go to method of application »

ROLE OVERVIEW

Edward Snell & Co. are seeking a highly motivated, customer-focused Sales Representative to join our dynamic sales team in the Western Cape.

KEY RESPONSIBILITIES

• Will be operating in the Western Cape Formal On-Trade region.
• Call on On-Consumption customers as per agreed calling schedules. 
• Achieve brand availability targets as per the Company standards
• Design, implement and manage promotions, tastings, and events.
• A commitment to customer service and seeking opportunities. 
• Manage On Consumption channels as set out in the brand prioritization.  
• General Sales Administration. 

QUALIFICATIONS AND MINIMUM REQUIREMENTS

• Matric with (3 years’ experience).
• Diploma/NQF level 6 in Sales or Marketing
• Minimum of 2 years’ sales related experience within an FMCG environment is essential.
• Liquor experience.
• Must have a soundtrack record within the sales industry. 
• Must have a valid code 8 driver’s licence. 

SKILLS AND COMPETENCIES

• Able to communicate fluently in English. 
• Must be self-motivated and results driven. 
• Must be a strong team player
• Must have excellent negotiating skills.
• Displays the Snell leadership behaviours (Be resilient, Take ownership, Communicate effectively, Lead change, Solve problems and Drive Results).
• Focused goal driven individual.
• Have a positive attitude towards work
• Willing to work overtime when required. 
• Must be assertive. 

go to method of application »

ROLE OVERVIEW

• Edward Snell & Co. are seeking a highly motivated, customer-focused Sales Representative to join our dynamic sales team in East London.

KEY RESPONSIBILITIES

• Call on Off consumption customers as per agreed calling schedule
• VMAPP KPI management and execution
• Sell company brands in line with Company Policy and brand requirements with the primary aim of achieving sales volume and profit margin targets
• Promotions/tasting in Off consumption outlets
• General merchandising and building of displays
• Manage in-store support as set out in Brand Sales Charter
• A commitment to customer service and seeking opportunities
• General Sales Administration 

QUALIFICATIONS AND MINIMUM REQUIREMENTS

• Matric/ Grade 12
• Relevant 3-year B. Degree
• Valid driver’s license
• Candidate must be based in East London 

SKILLS AND COMPETENCIES

• Able to communicate in English
• Must be self-motivated and results driven
• Must be a strong team player
• Must have good negotiating skills
• Have a positive attitude towards work
• Focused goal driven individual
• Limited merchandising skills
• Willing to work overtime
• Have a valid code 8 driver’s license
• Must be assertive
• Must have a sound track record
• Commercially astute
• Customer management skills