Systems Administration II at MiWay Insurance Limited

Minimum Qualifications Required

• Matric
• Relevant IT degree/3 year diploma (preferably BSc)

Minimum Experience

• Any experience working on a chatbot development platform an advantage
• Any development experience using JavaScript, JSON and Rest APIs an advantage 
• Working knowledge of SQL and Conversational UI/UX

Deliverables include but not limited to

• Drive execution of roadmap of ChatBot Technology across various channels
• Collaborate with business teams to plan, design & develop innovative chatbot flows
• Maintain and Optimize chatbot platform to meet changing needs
• Integrate chatbot solutions with multiple internal/external platforms
• End to end testing of Chabot Journeys
• Identify and Fix bugs/issues on ChatBot flows
• Pro-actively monitor performance and identify opportunities for enhancements
• Analyze and interpret chatbot conversations, patterns and flows
• Enhance end user experience of chatbot flows

Competencies Required

• Good understanding/experience with AI powered chatbots using ML and NLP technology
• Strong analytical and programming skills
• Sound understanding of chatbot architecture
• Excellent communication skills and learning mindset
• A keen interest in exploring new technologies and exploring new trends
• Attention to detail and self-development skills
• Familiar with software development lifecycle
• Solution-driven with the ability to adapt to change
• Readiness to live the MiWay values, namely: Accountability, Attitude, Energy, Freedom & Professionalism
• Innovative thinker with a customer centric mindset and the ability to build relationships.

Knowledge and Skills

• Operating system software and hardware and utility software
• Software installations and upgrades
• Business requirements
• Security management and data recovery
• Change control
• Personal Attributes
• Organisational savvy - Contributing through others
• Manages complexity - Contributing through others
• Plans and aligns - Contributing through others
• Optimises work processes - Contributing through others

Core Competencies

• Cultivates innovation - Contributing through others
• Customer focus - Contributing through others
• Drives results - Contributing through others
• Collaborates - Contributing through others
• Being resilient - Contributing through others