Systems Administrator at eMedia Investments

Specific Tasks and Outcomes

Support

• Supporting and assisting in all business applications deployed within the eMedia business, which include but is not limited to:
• Broadcast system support.
• Virtual Environment: VMWare.
• Microsoft: SCCM, Exchange, Active Directory, Windows Server. 2019 – 2021, Windows 10-11.
• Additional: Sage 300 People (Payroll, ESS, HR).
• Database: SQL, Oracle.
• Storage: NetApp, Compellent.
• Desktop Environment: Windows, Linux, Office 365.
• Installing new and/ or rebuilding existing computers, servers and configuring hardware, peripherals, services, settings, directories, storage, in accordance with standards and project/operational requirements.
• Managing assets and configuring systems.
• Contributing to and maintaining system standards.

Operations Coordination

• Remediating any problem escalated efficiently and timeously.
• Performing daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups, when and if required.
• Performing regular security monitoring to identify any possible intrusions.
• Performing daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
• Performing regular file archival and purging, as necessary.
• Creating, changing, and deleting user accounts per request.
• Providing support per request from various constituencies. 
• Investigating and troubleshooting issues.
• Repairing and recovering from hardware or software failures. 
• Coordinating and communicating with impacted constituencies.
• Complying with approved asset procedure

System Administration and Support

• Provision of 1st level operational support on to all Business applications.
• Providing 1st level support on other new applications.
• Providing 1st level support to integrated ICT systems.
• Analysing, enhancing, and consolidating business requirements.
• Analysing current system processes and design functional requirements.
• Assisting in designing Project management planning and implementation.
• Assisting in business readiness processes to prepare organisation in implementing new systems.
• Monitoring End-User training on process and system’s usage.

Maintenance and Documentation

• Recording meaningful and detailed root cause as well as actions taken against logged calls.
• Ensuring asset inventory is maintained.
• Managing servers and networking equipment including installing, maintaining, and upgrading of Microsoft Windows based servers and desktops
• Ensuring high availability and acceptable levels of performance of mission critical host computer resources.
• Applying operating system updates, patches, and configuration changes.
• Maintaining backups and perform regular testing in compliance with the backup policy.
• Maintaining disaster recovery protocols and participating in regular testing.
• Analysing system logs and identify potential issues with computer systems.
• Arranging repair for hardware in the event of server hardware failure.
• Managing user accounts and resetting passwords, when required.
• Identifying areas for streamlining or improvement of processes, systems or networking and discuss with the Senior System Administrators.
• Adhering to applicable information security procedures and policies as updated from time to time.
• Reporting any information security incidents or potential information security threats to Senior Systems Administrators.
• Taking a proactive approach to information security

Stakeholder Liaison

• Providing solutions in a timeous and professional manner to users for support tickets raised.
• Escalating support tickets that cannot be resolved timeously to a more senior member of the team, along with providing any relevant information or suggestions.
• Providing input and detailed diagnostics when escalating to senior members and management.

Key Performance Indicators

Performance Criteria

Key Performance Indicator 1

• Supporting and assisting in all business applications are deployed within the eMedia business.
• Managing, configuring, contributing, and maintaining systems standards daily.

Key Performance Indicator 2

• Remediating any problems escalated efficiently and timeously.
• Performing daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery disks are created, and media is recycled and sent off site as necessary.
• Investigating and troubleshooting issues.

Key Performance Indicator 3

• Supporting and assisting in all business deployed within the eMedia group in dealing with network, server, mission critical applications and general IT issues.

Key Performance Indicator 4

• Ensure Information and Communications Technology (ICT) corporate environment and broadcast mission critical applications are supported timeously.

Key Performance Indicator 5

• Providing 1st line support to all business applications.
• Monitoring end-user training on processes and systems usage daily.

Key Performance Indicator 6

• Managing servers and networking equipment including installing, maintaining, and upgrading of Microsoft Windows based servers and desktops daily.
• Ensuring high availability and acceptable levels of performance of mission critical host computer resources.
• Adhering to applicable information security procedures and policies as updated from time to time.
• Reporting any information security incidents or potential information security threats to Senior Systems Administrators.

Key Performance Indicator 7

• Escalating support tickets that cannot be resolved timeously to a more senior member of the team, along with providing any relevant information or suggestions

Requirements

• A National Diploma in Information Technology
• A minimum of 3 years' experience within a similiar role