Systems Administrator (POS / OMNI) at Cape Union Mart

Job Description

• We’re looking for a detail-oriented and technically strong Systems Administrator (POS / OMNI) to join our dynamic IT team at the Cape Union Mart Group.
• In this role, you’ll be responsible for maintaining and supporting our POS and OMNI systems — ensuring stability, performance, and seamless operation across all retail environments. You’ll collaborate closely with technical teams and vendors to troubleshoot issues, implement system changes, and support ongoing projects that enhance our retail systems landscape.
• This is an excellent opportunity for someone with solid technical foundations who enjoys problem-solving, teamwork, and supporting business-critical systems in a fast-paced retail environment.

Key Responsibilities

• Provide technical support for POS / OMNI systems, ensuring timely resolution of incidents and problems (including after-hours standby support when required).
• Participate in requirements analysis, solution mapping, configuration, testing, and documentation to meet business needs.
• Work closely with Development and Engineering teams on POS software releases and OMNI system deployments.
• Identify recurring issues through trend analysis and implement sustainable solutions.
• Administer system configurations and coordinate with 3rd party vendors for support.
• Perform ongoing system housekeeping and maintenance.
• Design and develop bespoke SQL features (MSSQL / PL/SQL).
• Assist with end-user training and provide documentation for users and teams.
• Maintain QA and production environments.

What You’ll Bring
Qualifications & Training:

• Matric / Grade 12 or equivalent
• Relevant tertiary or technical qualification

Experience:

• Experience supporting or implementing POS or ecommerce systems
• Knowledge of integration technologies (APIs, XML, SOAP, JSON, REST)
• Experience with Python scripting
• Understanding of networking fundamentals (DNS, DHCP, HTTP, SSL, TCP/IP, etc.)

Skills:

• Strong analytical and communication skills
• Scripting and automation for multi-site support
• Excellent troubleshooting and problem-solving capabilities
• Time management and attention to detail

Working Environment

• Office-based professional environment
• Some after-hours and weekend work as part of a standby roster
• Limited travel (mostly local commuting)