Fresh Jobs at Cape Union Mart

Duties and Responsibilities: 

•  Exceed customer expectations by practicing customer selling techniques.
• Adhere to stock loss controls in store.
• Ensure individual targets are met consistently.
• Ability to maximise and drive sales by identifying opportunities to increase  
• Maintain housekeeping, uphold our visual merchandising standards to optimise sales.
• Create an inspiring work environment and have fun.
• Greet customers at the door in a warm and welcoming manner

  Behavioural Requirements:  

•  Honesty in dealing with cash and finances.
• Building & maintaining relationships
• Innovation & change management
• Thinking adaptability
• Taking ownership

Minimum Requirement. 

• Desirable: 6 months of retail experience
• Desirable: Matric or Equivalent
• Clear Criminal record
• Proficiency in English
• Ability to communicate effectively.
• Customer service focus
• Friendly, helpful, confident, and engaging personality
• Availability to work Monday to Sunday, including regular store hours and extended hours during peak festive seasons.  

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Duties and Responsibilities: 

• Exceed customer expectations by practicing customer selling techniques.
• Adhere to stock loss controls in store.
• Ensure individual targets are met consistently.
• Ability to maximise and drive sales by identifying opportunities to increase turnover.
• Maintain housekeeping, uphold our visual merchandising standards in order to optimise sales.
• Create an inspiring environment.

Behavioural Requirements:   

• Honesty in dealing with cash and finances.
• Building & maintaining relationships
• Innovation & change management
• Thinking adaptability
• Taking ownership

Minimum Requirement. 

• 6 months of retail experience
• Matric or Equivalent
• Clear Criminal record
• Microsoft – Computer Proficiency
• Ability to communicate effectively.
• Knowledge of current clothing trends/outdoor lifestyle (depending on the brand applying for)

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Duties and Responsibilities: 

• Exceed customer expectations by practicing customer selling techniques.
• Adhere to stock loss controls in store.
• Ensure individual targets are met consistently.
• Ability to maximise and drive sales by identifying opportunities to increase turnover.
• Maintain housekeeping, uphold our visual merchandising standards in order to optimise sales.
• Create an inspiring environment.

Behavioural Requirements:   

• Honesty in dealing with cash and finances.
• Building & maintaining relationships
• Innovation & change management
• Thinking adaptability
• Taking ownership

Minimum Requirement. 

• 6 months of retail experience
• Matric or Equivalent
• Clear Criminal record
• Microsoft – Computer Proficiency
• Ability to communicate effectively.
• Knowledge of current clothing trends/outdoor lifestyle (depending on the brand applying for)

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Key Responsibilities  

• Exceed customer expectations by practicing customer selling techniques. 
• Ensure individual targets are met consistently. 
• Ability to maximize and drive sales by identifying opportunities to increase turnover. 
• Establish a professional relationship with customers and provide friendly, helpful, courteous assistance and advice to all customers. 
• Report customer compliments and complaints to management. 
• Transact all purchases – receive, verify and processes all payments such as cash, cards, vouchers, coupons and any other acceptable payments. 
• Ensure all out going stock/ items/ scripts are scanned and paid for. 
• Process all loyalty cards including those of accelerated partners. 
• Adhere to stock loss controls in store. 
• Attend to all customer stock queries and ensure that they dealt with and resolved. 
• Maintain housekeeping 
• Office Visual Merchandising communication to optimize sales. 
• Implement window campaigns align with the company's brand standards and marketing objectives. 
• Implement seasonal and promotional displays timeously. 
• Ensure all visual merchandising elements, including window displays, in-store displays, and signage, are current, clean, and well-maintained. 
• Execute Visual Merchandising instructions from the Head Office team to ensure that the brand strategy is maintained. 

Behavioural Requirements  

• A passion for retail and a commitment to delivering exceptional customer experiences 
• Well-spoken with effective communication skills. 
• Ability to work independently and use initiative. 
• Resilient and tenacious in a fast-paced and ever-changing environment. 
• Ability to prioritize, manage your time, maintain high levels of drive & initiative while under pressure. 
• Ability to build and maintain relationships with all levels of the organization. 
• Methodical, detail-orientated, and accurate. 
• Strong creative thinker with the ability to translate ideas into functioning displays. 
• Trustworthy and honest. 
• Time management. 
• Solution driven. 

Minimum Requirement 

Essential: 

• Matric or Equivalent. 
• 12 months retail experience.  

Advantageous:  

• 1-year visual merchandising in-store experience. 
• Microsoft Computer Proficiency. 
• Knowledge of current fashion trends/outdoor lifestyle (depending on the brand applying for). 

Special conditions of employment:  

• Clear Credit and Criminal record. 
• Willing and able to work retail hours. 
• Willing and able to assist with new store openings in the area. 
• South African citizen
   

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Job Description

• Our Marketing department requires a dedicated and passionate Digital Brand Lead to take ownership of Cape Union Mart & K-Way, guiding and supporting a small digital team to deliver a rich customer experience which is aligned to business objectives and industry best practice. This role also includes relationship management across numerous teams, as well as driving improvements to business processes.
• The role will require the incumbent to oversee the effective planning, QA and execution of all digital content on a day-to-day basis, working across teams to drive sales, build a loyal online community and execute campaigns, promotions & launches in line with the merchandise & marketing strategies. A key focus area will be to monitor ongoing performance across social media, mailers and performance media using data & web analytics to identify areas for improvement and sharing feedback and insights on a regular basis. The incumbent will be expected to take ownership of cross-functional meetings from a Digital Marketing perspective.
• It's important that we find individuals who are a great fit for our business. The ideal candidate will be a team player, have a high attention to detail and enjoy working in a fast-paced and high-pressure environment. This is a fast-changing role with evolving expectations, and we are looking for someone who has a natural aptitude for social media, content development and pushes the boundaries of digital marketing whilst sharing knowledge and learnings with the rest of the team. We're looking for people who embody our values and aren't afraid to challenge the status quo.

Key Duties

• Takes ownership of the digital marketing strategy, including overseeing the creation and management of the digital content plan and alignment with the overarching brand strategy.
• Ensure effective and accurate execution & deployment of digital content in line with the overarching campaign calendar.
• Perform analysis of relevant campaigns and strategies and provide recommendations on how to optimize future efforts.
• Facilitate the use & optimisation of all available tools to drive conversion, personalisation, automation and A/B testing.
• Represent the Digital Team in all relevant meetings by contributing on digital best practice, pushing innovation & driving cross departmental collaboration
• Act as the key contact for day-to-day management of external digital agency & internal teams (eg. Merchandise teams).
• Compile & circulate weekly and monthly performance reports.
• Control & track the digital marketing budgets.
• Perform regular competitor reviews & analyses and relay key findings.
• Leadership of the Digital Content team as a center of excellence, delivering world class content, maximizing revenue & inspiring our online communities.

Job Requirements

Knowledge, Experience & Qualifications

• Minimum of 4 years’ experience in a similar position
• Matric and related tertiary education in digital/ marketing
• Strong understanding of performance media (Facebook & Google) email communication strategies overall digital insights & analytics.
• Experience with ESP’s, Google Analytics, Facebook & Instagram.
• Experience with Salesforce Marketing Cloud advantageous
• Proficiency in Microsoft Office Suite (specifically MS Excel)
• Domain knowledge in retail, online advertising and eCommerce.

Competencies

• Goal oriented and self-motivated – must be able to work independently with minimal supervision
• Flexible and adaptable – must enjoy working in a fast-paced and at times challenging environment
• Ability to work and build relationships cross-functionally and with a wide range of individuals with different skill sets
• Strong organizational, interpersonal, and communication skills (written and verbal)
• Strong sense of ownership & responsibility – track record of performance meeting targets & objectives
• Data-driven & analytical background, capable of digging into data and telling stories about that data
• ‘Can do’ positive attitude – eager to grow, learn and develop your skills
• Decisive, structured and organised, with a keen eye for detail
• Fast learner with a strong aptitude for systems
• Passionate about online, digital, eCommerce, retail & data

Detailed Job Requirements

• There are 2 primary focus areas for this role. The first is to act as a leader for the relevant Digital Content Coordinators, providing guidance and support as needed in order to fulfil their roles. The second is to take ownership of the relevant chain(s) from a digital perspective, including relationship management across numerous teams, the creation and management of the digital content strategy to drive sales, build and inspire a loyal online community and execute campaigns, promotions & launches in line with the merchandise & marketing strategies.

Key Performance / Focus Areas

Content Management & Planning

• Provide guidance and input on the creation of the digital content calendar.
• Act as the gatekeeper to ensure all digital creative adheres to industry best practice, is tailored to channel requirements (e.g copy limitations, formatting & layouts, legibility etc.) and free of grammatical errors.
• Prioritise the customer experience always, ensuring that the end-to-end journey is considered, easy to navigate and propels the users to engage in the desired manner.
• Facilitate collaboration between community managers and digital content coordinators in order to leverage tactical opportunities to entice customer engagement or proactively address customer demands via social media.
• Drive process & communication improvements between teams to ensure there is visibility & alignment of the content calendar across teams e.g merch

Channel Management

• Perform frequent channel audits to ensure all relevant channels are up to date, accurate & in line with the brands overall look & feel.
• Facilitate the use & optimisation of all available tools to drive online conversions, personalisation, automation and A/B testing in collaboration with the eCommerce Brand Lead and other internal support resources.
• Drive the use of data & web analytics for digital and provide feedback and insights to the relevant teams / individuals as required.
• Monitor & input (when required) on digital agency communication assigned via the relevant collaboration platforms and provide input on potential process improvements or optimizations.
• Provide input on digital media plans and offer additional business context when required.
• Advise on new to market channels and tools that will assist in improving the over-all online experience and ensure we’re first to market with new technologies.
• Channel diversification & experimentation roadmap.
• Testing of new ad formats (Reels, Shorts, TikTok Shop).

Performance & Optimisation

• Monitor and track daily, weekly & monthly performance against targets and liaise with the relevant teams / individuals to optimize where necessary
• Compile weekly & monthly performance reports & insights and use these to drive enhancements & innovation (eg. campaign or mailer ideas)
• Take ownership of relevant review & planning meetings on behalf of the digital team
• Work alongside the eCommerce brand lead to analyze site metrics and related stock, sales & customer data to identify opportunities to improve and personalize the customer experience from social media through to online conversion.
• Continuously seek ways of improving processes and levels of service with all stakeholders, both internal and external
• Actively participate in the optimization activities of the business by proactively contributing ideas, identifying areas to add value & driving continuous improvement.
• Carry out regular competitor reviews & best practice research.
• Distill detailed digital reports and share noteworthy findings and actionable insights with relevant teams/individuals.
• Integration of in-store digital tools (QR, digital screens, geo-targeted push notifications, loyalty apps).
• Omnichannel performance metrics - e.g., online-to-offline conversions, “click & collect,” and store footfall attribution.
• Oversight of SEO strategy and alignment of web content to search performance.
• Keyword research, site performance metrics, and technical SEO collaboration with IT/eComm.

Teamwork & Collaboration

• Ensure that relevant teams are briefed and updated on any activity that may impact their areas (eg. Customer Services, eCommerce, merch etc)
• Handle queries & escalations from relevant stakeholders as required (eg. Customer Services)
• Collaborate daily with the eCommerce team to ensure synergy in the customers online experience from social media through to check-out.

Leadership

• Act as an ambassador of Digital Marketing within the business.
• Live the values of the company through DARE, showing trust, innovation & passion.
• Take ownership of own personal development by actively looking for opportunities to grow and develop with the organisation in order to be the best in the industry.
• Ensure an active vs passive steering of the overall marketing strategy.
• Review & manage performance of the relevant Digital Content Coordinators by setting individual objectives, providing regular formal and informal feedback (eg. Win-Win contracting) and encouraging personal and professional development.
• Upskilling internal teams through digital best practice workshops.
• Embedding digital-first mindset across marketing.

Strategy

• Develop the digital strategy for brands
   

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Job Description

• Are you passionate about outdoor adventure, brand storytelling, and leading campaigns that inspire?
• We’re looking for a Brand Lead to champion the K-Way brand — driving growth, innovation, and customer engagement across all touchpoints.

What You’ll Do

• Lead and project-manage the K-Way marketing strategy from concept to execution.
• Develop and deliver data-driven, customer-centric campaigns that grow our market share and brand love.
• Manage creative, PR, and media partners to ensure impactful, on-brand execution.
• Drive collaboration across internal teams — Merchandise, Visual Merchandising, E-commerce, and Operations.
• Elevate the customer experience through compelling storytelling and innovative brand initiatives.
• Manage budgets, report on campaign performance, and ensure efficient processes that deliver results.

What You’ll Bring

• A Marketing qualification (degree or diploma).
• 3+ years’ experience in a senior marketing role within retail or a fast-paced consumer environment.
• Strong project management, ATL, and budget management experience.
• A strategic thinker with creative flair, business acumen, and a love for the outdoors.
• Excellent communication, collaboration, and presentation skills.

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Job Description

• We’re looking for a detail-oriented and technically strong Systems Administrator (POS / OMNI) to join our dynamic IT team at the Cape Union Mart Group.
• In this role, you’ll be responsible for maintaining and supporting our POS and OMNI systems — ensuring stability, performance, and seamless operation across all retail environments. You’ll collaborate closely with technical teams and vendors to troubleshoot issues, implement system changes, and support ongoing projects that enhance our retail systems landscape.
• This is an excellent opportunity for someone with solid technical foundations who enjoys problem-solving, teamwork, and supporting business-critical systems in a fast-paced retail environment.

Key Responsibilities

• Provide technical support for POS / OMNI systems, ensuring timely resolution of incidents and problems (including after-hours standby support when required).
• Participate in requirements analysis, solution mapping, configuration, testing, and documentation to meet business needs.
• Work closely with Development and Engineering teams on POS software releases and OMNI system deployments.
• Identify recurring issues through trend analysis and implement sustainable solutions.
• Administer system configurations and coordinate with 3rd party vendors for support.
• Perform ongoing system housekeeping and maintenance.
• Design and develop bespoke SQL features (MSSQL / PL/SQL).
• Assist with end-user training and provide documentation for users and teams.
• Maintain QA and production environments.

What You’ll Bring
Qualifications & Training:

• Matric / Grade 12 or equivalent
• Relevant tertiary or technical qualification

Experience:

• Experience supporting or implementing POS or ecommerce systems
• Knowledge of integration technologies (APIs, XML, SOAP, JSON, REST)
• Experience with Python scripting
• Understanding of networking fundamentals (DNS, DHCP, HTTP, SSL, TCP/IP, etc.)

Skills:

• Strong analytical and communication skills
• Scripting and automation for multi-site support
• Excellent troubleshooting and problem-solving capabilities
• Time management and attention to detail

Working Environment

• Office-based professional environment
• Some after-hours and weekend work as part of a standby roster
• Limited travel (mostly local commuting)