Latest Jobs at Hollard Insurance

Job Advert Summary    

• This role supports the preparation of HINT Company Annual Financial Statement's statutory financial reporting, HINT subsidiaries' financial reporting for group consolidation purposes. The role will assist with the preparation of consolidated financial information, coordination with in-country finance teams and support of the external audit process. Reporting directly to Group Consolidation and Reporting Specialist. 

Key responsibilities:

• Assist in the preparation and updating the Group and Subsidiaries financial statements and disclosure notes in Caseware to ensure compliance with IFRS 17.
• Perform mapping of general ledger accounts to Caseware templates and maintain the financial statement structure for both the Group and Subsidiaries.
• Prepare consolidation working papers, including elimination entries, reconciliation schedules and supporting documents for group adjustments.
• Perform a high level review of in-country group reporting packs to ensure completeness, accuracy and alignment with group reporting requirements.
• Support the external audit process by preparing audit deliverables, maintaining supporting documents and responding to information requests.
• Coordinate with in-country teams on milestones and timelines for group reporting purposes.
• Assistance with ad-hoc projects as and when needed.

Required Knowledge and Experience    

• A minimum of 1-3 years post articles experience.
• Technical IFRS knowledge, particularly on consolidation.
• Experience with consolidated financial statements.
• Strong analytical and attention to detail.
• Effective communication and stakeholder coordination skills.
• Ability to coordinate multiple reporting requirements and maintain project timelines.
• Caseware proficiency (Advantageous).
• Insurance industry exposure (Advantageous).

Educational Requirements    

• Newly qualified CA (SA) or third year audit senior with consolidation exposure.

Deadline:20th March,2026

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• Hello… an exciting new opportunity has just become available at Lumkani, an affiliate of Hollard.  We are looking to recruit an experienced Claims Administrator, who is detail-oriented, organised, and able to manage your workload efficiently while delivering professional, empathetic customer service. Who understands claims procedures, policy terms, and basic financial documentation, and can accurately register, validate, and process claims within required timelines. The Incumbent is expected to work confidently with MS Office, maintain precise records, communicate clearly with clients and service providers, and handle confidential information with integrity. In addition must be able to identify potential risks or fraud, escalate complex cases appropriately, and perform well under pressure as a reliable, solutions-focused team member.

Key Responsibilities:

Your duties and responsibilities as the Lumkani Claims Administrator will include:

 Administering client’s claims:

• Phone Assessments: Conduct thorough phone interviews with claimants to gather necessary information and assess claims.
• Claims Processing: Manage the entire claims process from initial intake to resolution, ensuring timely and accurate processing of claims.
• Backlog management: Managing a backlog of claims effectively to rapidly ensure claims get processed
• Documentation: Review, verify, and maintain all necessary documentation related to claims, ensuring compliance with company policies and regulatory requirements.
• Customer Service: Provide exceptional support to claimants throughout the claims process, addressing inquiries and resolving issues promptly.
• Assessment support: Managing external assessors to ensure proper validation of in-field claims assessments
• Data Entry: Accurately input and update claims data into the claims management system.
• Collaboration: Work closely with other departments and stakeholders to facilitate claim resolution and ensure a seamless process.Reporting: Generate and maintain reports on claim status, trends, and metrics as required.

Required Knowledge and Experience    

Industry experience (any of the below):

• Financial services (particularly insurance)
• Working with office management/ administration
• Experience in administering claims
• Work experience: 2 years

Skills requirements:

Soft skills

• Communication (written and presentation)
• Leadership
• Teamwork
• Flexibility/ adaptability
• Attention to detail
• Time management
• Resilience
• Resourceful
• Confidence
• Problem-solving
• Work ethic
• Decisive
• Work under pressure

Technical skills

• Microsoft Office Word and Excel and/ or G Suite
• Able to navigate the Internet and use a Smart phone with ease
• Experience using planning platforms (e.g. Trello, Asana), G-Suite an added advantage
• Demonstrated methodical and numerical mindset

Personal Attributes

• Detail-oriented with a strong ability to multitask.
• Empathetic and patient when dealing with claimants.
• Quick learner with a proactive approach to problem-solving.
• Team player with a positive attitude.

Educational Requirements    

• Tertiary Education with a focus on Business, and/or Administration
• FAIS Certification (not compulsory but will be an added advantage)

Deadline:19th March,2026

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Job Purpose:

• To provide administrative support to the Assessing team in a growing and demanding environment. Protect Hollard from being over exposed from a risk management point of view. Cost containment of motor book. Drive motor culture. Implement head office protocols – Parts Sourcing, salvage process. To contribute to the growth and profitability of Hollard by accurate risk assessment. Enhance the image of the company through the continuous delivery of efficient and effective customer service. Foster effective relationships with supply chain partners. Technical Admin support to branches and brokers through the supply of accurate information to ensure the most informed decision can be made by business. 

Key Responsibilities:

• Ensure the reduction of claims cost (i.e. upliftment instructions, assessor appointed within the agreed turnaround time without any delay), follow agreed processes and adhere to relevant mandate.
• Drive towards service delivery, accuracy and ensure correct assessor is appointed for the relevant assessment.  
• Ensure that standard operating procedures are being followed and request all relevant information from internal and or external assessor for accuracy of assessments. 
• Update the line of business system with all relevant information and update financials timeously.
• Deliver a reliable administrative support, customer service and improve the overall customer relationship to all business units.
• Acknowledge customers and brokers promptly and treat them in a courteous manner.
• Promote the fair treatment of customers in decisions and actions undertaken.
• Adhere to system procedures and requirements.
• Ensure that at all times TCF is adhered to through having the necessary discussions with the respective clients.
• Evaluate and manage risk; quantum; work in progress; final costing; vehicle substitution and quality assurance. 
• Build strong relationships with role players in partnership agreements and ensure adherence to partnership agreements.
• Ongoing research into issues affecting motor at Hollard.  Participate with senior management in initiatives around product development, processes, policy, and strategy. 
• Local branch support in terms of technical aspects of claims.
• Ensure full compliance to all processes, policies and procedures and identify areas of improvement.
• Produce required reports timeously including detailed analysis thereof. 
• Provide action plans and follow up with corrective actions to all variances.
• Other adhoc duties. 

Required Knowledge and Experience    

• 3 years experience in the Motor / Insurance Industry 
• Strong Admin Skills; MS Office and Outlook 
• Telephonic Negotiation Skills 
• Conflict handling skills 

Basic business ethics and financial principles related to claims:

• Time management 
• Change management 

Knowledge of commercial and industrial short-term insurance including: 

• Claims procedure 
• Insurance terminology 
• Product knowledge 

Educational Requirements    

• Matric or NQF4 Equivalent 
• Technical (Motor) qualification advantageous 

Deadline:18th March,2026

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Job Purpose

• The Solution Analyst is responsible for bridging the gap between business and technology and/or software solutions team. Compiling the business, system & stakeholder requirements, the Solution Analyst combines the skill sets of both a business analyst and a systems analyst—integrating an understanding of organisational goals, operations, and processes with technical expertise to shape effective solutions. The Solution Analyst is responsible for assessing business, process and system impact, identifying solution requirements, and recommending the outcome.

Key Responsibilities

• Interacting with all relevant stakeholders and conducting business processes needs analysis to understand requirements with an objective of producing a concise business case.
• Analyse and understand business requirements to identify changes and additions required to meet the business requirements.
• Conduct impact analysis to identify and understand risk associated with an enhancement or project as well as input to risk mitigation strategies.
• Make recommendations based on the interpretation of business and systems requirements, ensure that all impacts have been carefully considered, analysed and the resulting procedure and system configuration is the most appropriate and best meets business needs.
• Adhere to established documentation standards when capturing, maintaining, and updating business and system requirements.
• Maintain ongoing engagement with stakeholders during the entire project or enhancement lifecycle, ensuring that their feedback and concerns are addressed at each phase.
• Be responsible for providing multi-disciplinary teams with user stories and coaching to define the business driven acceptance criteria and test cases. Proactively support the uplift of Agile practices and foster a culture of continual service improvement.
• Communicate needed changes to development & testing team and ensure implementation thereof.
• Estimate the financial or other benefits of changes to processes, risks and/or potential impact and report to the relevant stakeholders if relevant.
• Participate in and facilitate relevant Agile ceremonies and rituals: Backlog Refinement, Daily Stand-up, Iteration / Release Planning, Showcases / Sprint Review, Retrospective.
• Maintain up-to-date industry knowledge to inform recommendations and support business goals.

Required Knowledge and Experience    
Required Knowledge and Skills

• Agile/Scrum knowledge
• Working understanding of Azure DevOps, JIRA or similar case management system
• System analysis
• Data and systems migration, development, and integration, including working with data flows, sequence diagrams, ERDs, APIs, and SQL for data retrieval
• Proficiency in MS Visio or similar for creating diagrams and process flows
• Familiarity with wireframing tools (e.g., Figma, Pencil) for prototyping and UI/UX design
• Conducting gap and impact analysis across processes, systems, functional, technology, and compliance requirements
• Performing risk assessments to identify and mitigate potential issues
• Facilitating/managing user acceptance testing

On-the-job training/familiarisation time

• 3 months

Educational Requirements    

• Matric
• Business analysis certification
• Bachelor’s Degree in Business and/or relevant Information Systems qualification
• Agile certification
• Technical qualifications
• Minimum 3-5 years’ working experience in IT business analysis (2 years of which should be in the Short- or Long-Term insurance environment)

Deadline:18th March,2026

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Job Purpose:

• To provide operational support to the Relationship Management team by acting as a strategic liaison between internal stakeholders and external partner. Use data-driven insights to monitor motor claims and digital performance. Coordinate key operational/governance forums, resolve service/system/process inefficiencies in digital assessing workflows. Maintaining accurate reporting and dashboards and supporting brokers/partners on digital motor assessing solutions. 

Key Responsibilties:

• Lead and optimize the digital motor assessing function, ensuring operational efficiency, cost containment and superior customer outcomes
• Build trusted relationships with key internal stakeholders and strategic broker partners to drive adoption of digital assessing tools and processes.
• Develop a deep understanding of broker, repairer and customer needs within the motor claims journey and translate these into scalable digital solutions
• Monitor and manage digital assessing KPIs including turnaround times, accuracy, claims leakage, customer satisfaction and automation rates
• Provide timely and solution-oriented feedback on service, system and technical issues impacting digital claims processing
• Drive continuous improvement initiatives to enhance straight-through processing, remote assessing capabilities and digital self-service channels
• Ensure the correct digital workflows, assessment protocols and governance standards are consistently applied
• Act as the central communication link between Motor Claims Operations, Technology, Risk and Distribution teams
• Proactively resolve operational bottlenecks and service breakdowns to maintain broker and customer trust
• Contribute to business growth by enabling scalable digital claims solutions that improve broker experience and retention

Required Knowledge and Experience    

• Minimum 3 years business analysis experience
• Minimum 5 years insurance related work experience essential
• Minimum 3 years Motor Technical work experience essential 
• Prior relationship/ stakeholder management experience will serve as an advantage 
• Data analytical skills 
• Audatex system knowledge 

Educational Requirements    

• Matric 
• Motor Technical qualification  
• A tertiary qualification in business and/or insurance will serve as an advantage 

Deadline:20th March,2026

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Job Purpose

• Responsible for all administrative activities within the APMO ranging from APMO Operations to Project Management specific administrative support to Project Managers. This role will work closely with the Project Managers and the Head of APMO.

Key Responsibilities

• Maintain the Consolidated Projects Register and ensure that it is up to date at all times
• Ensure that each project complies to the Project Governance Framework and processes
• Ensure that each project documentation is in place for any given stage of the project
• Collate monthly invoices and update all project budgets accordingly
• Consolidate time capture inputs to determine monthly resource costs
• Facilitate Stakeholder Communication on behalf of the APMO Office
• Set up APMO team meetings, one-on-ones and APMO progress meetings
• Consolidate, review and manage the weekly APMO Progress reports
• Assist Project Managers and BIOs with the development of Project Sponsor/Owner Reports
• Take full ownership of the APMO Electronic Content Management requirements and existing storage platforms
• Work closely with the Executive Assistant to produce EXCO and Investment Committee Packs
• Work closely with the APMO Project Management team to understand administrative requirements for their respective areas
• Ensure adherence to the APMO SAFe defined standards for all the projects
• Arrange and coordinate staff inductions and onboarding for all new APMO staff
• Assist with securing venues for APMO meetings and any catering requirements
• Setup team socials for the APMO

Required Knowledge and Experience    
Required Knowledge and Skills

• Exceptional Personal Organisation
• Attention to detail and good quality output
• Sound Financial Management knowledge
• Good written and verbal communication skills
• Working knowledge of MS SharePoint

On-the-job training/familiarisation time

• 3 months

Educational Requirements    

• Matric
• Project Management certification
• A completed or current studies in a Bachelor’s degree in Information Technology (or similar) will be advantageous
• 3 years Project Administration experience within a APMO

Deadline:18th March,2026

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Job Purpose

• Ensure all required projects and enhancements are within scope are planned, resourced, scheduled and managed correctly to ensure that timelines are met within budget and that the projected benefits are achieved. Will run projects both in Personal and Commercial Lines. 

Key Responsibilities

• Understand the scope of what needs to be delivered and translate these into project plans and schedules.
• Conduct/Facilitate Project Planning sessions with project teams.
• Develop Project Management Plans, Charters, Progress & Status Reports.
• Manage and control the Project Risk and Issue Register.
• Plan and control project schedules (plans) in line with timelines and target dates.
• Control project quality during and beyond project delivery and execution.
• Manage, lead, allocate and control project teams and their deliverables (including external delivery partners).
• Conduct Project Weekly meetings and/or Stand-ups with all project team members.
• Establish, manage and maintain relationships with stakeholders across the organisation including Senior and Executive Management.
• Control project scope and manage scope change requests and conduct Project Closeout sessions.
• Monitor, control and report on Project Budget and Expenditure.
• Ensure compliance to the Project Management Governance Framework and supporting processes.
• Accurate and regular reporting on assigned projects (Steercom and Exco Reports).
• Required Knowledge and Experience    
• Sound understanding of short-term insurance.
• Working knowledge of both Waterfall and Agile methodologies.
• Excellent communication skills (written and verbal).
• Strong leadership, conflict resolution, analytical and problem solving skills

On-the-job training/familiarisation time

• 3 months

Educational Requirements    

• Matric.
• Bachelor’s Degree in Information systems or equivalent is non-negotiable.
• PMP or any Project management qualification is advantageous.
• 1 – 3 years’ experience as a Project Manager in the IT environment managing projects from inception to closeout, preferably within the Financial Services sector.
• Experience within Insurance advantageous.

Deadline:18th March,2026

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Role Purpose

• We require an experienced finance professional to support the HGR Finance team with operational and reporting activities. The role is designed to relieve capacity constraints by assuming responsibility for deliverables. The ideal candidate will have strong financial accounting and reporting expertise, ideally with exposure to IT, automation, and AI-enabled solutions. They should be proactive, willing to work hands-on, and comfortable operating independently with limited initial input. This role will contribute to improved processes, enhanced efficiency, and ongoing optimisation within the Finance function.

High Level Role Responsibilities

• Support end-to-end finance operational and reporting activities.
• Preparation of General Ledger journals and Reconciliations.
• Review of General Ledger journals and Reconciliations.
• Assist with and/or drive project-related deliverables.
• Develop and maintain documentation for key financial processes, controls, and risk management activities related to finance projects.
• Collaborate and communicate effectively with internal stakeholders across finance, operations, and other business units.
• Perform user acceptance testing, clarification of requirements and implementation of new system processes.
• Identification of efficiencies and process improvements within the business.
• Extract and analyse data to inform business decision-making.
• Work effectively with large data sets.
• Enhance reporting and analytics using Power BI, Excel macros, or similar tools.
• Perform any additional ad-hoc tasks required to support business and operational needs.

Required Knowledge and Experience    

• Independent, critical thinker.
• Strong technical accounting knowledge.
• Effective planning and prioritisation.
• Collaborative team player.
• Clear and professional communication skills.
• Strong delivery focus.
• Advanced analytical and numerical skills.
• High attention to detail.
• Proactive and accountable.
• Able to perform under pressure.

Educational Requirements    

• Bachelor of Commerce (Accounting) or equivalent.
• Articles or CIMA – advantageous.
• 5–7+ years’ experience in finance (audit, financial accounting, reporting).
• Knowledge of accounting systems, processes, and controls.
• Insurance industry experience will be advantageous.
• Practical experience in IT, automation, and AI driven solutions, advantageous.

Deadline:18th March,2026

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Job Purpose

• This role analyses, designs, and optimizes business processes to boost efficiency and profitability. Responsible for identifying workflow improvements, implementing streamlined solutions, and aligning operations with the Hollard Insure IT Strategy. The Process Engineer works closely with business and technical teams to assess changes, document requirements, and deliver enhancements that support organizational goals.

Key Responsibilities

• Interacting with all relevant stakeholders and conducting business processes needs analysis to understand requirements with an objective of producing a concise business case.
• Analyse and understand business requirements to identify changes and additions required to meet the business requirements.
• Conduct impact analysis to identify and understand risk associated with a process enhancement or project as well as input to risk mitigation strategies.
• Facilitating workshops with business users to gather requirements, generate ideas and validate future designs.
• Responsible for assessing, mapping, optimizing and digitizing business processes for RPA.
• Identify and document business requirements specifications in line with business goals.
• Make recommendations based on the interpretation of business requirements, ensure that all impacts have been carefully considered, analysed and the resulting procedure and system configuration are the most appropriate and best meets the business need.
• Be responsible for providing multi-disciplinary teams with user stories and coaching to define the business-driven acceptance criteria and test cases. Proactively support the uplift of Agile practices and foster a culture of continual service improvement.
• Communicate needed changes to development & testing team and ensure implementation thereof.
• Change Management and Rollout Implementation for new solutions, fixes and enhancements, including communications and marketing of new features and functionality.
• Running of task teams for implementing solutions / resolving incidents and troubleshooting between business community and RPA team during implementation and rollouts.
• First and Second Level Support for RPA related queries and errors.
• Incident Management and Resolution with Branches, COEs’ and Rest of Insure relating to RPA.
• Assessment, prioritization, and fixing of basic Queries / Errors which are RPA related based on process SLA.
• Impact Analysis on severity of issues to determine and quantify the scale of problems for
• prioritization metrics
• Ensure restoration of service for high priority fixes / builds in co-ordination with development team, including facilitation of UAT testing
• Management and co-ordination of any BA, CI and PM resources assigned to the project
• Verification of business analysis work supplied for projects/fixes in terms of clarity, completeness and accuracy to ensure that builds address business requirements.
• Design and documentation of specifications for RPA and gaining signoff through
• appropriate channels
• Build and maintenance of dashboards and metrics related to transactional statistics published in Power Bi or SQL.

Required Knowledge and Experience    
Required Knowledge and Skills

• Advanced Excel, PowerPoint, Word, Visio Etc
• Root Cause Analysis
• Lean Six Sigma advantageous
• Power BI , SQL (Design, Extraction and Queries and Dashboard build)
• Programming Knowledge or experience (Language agnostic)
• Problem solving ability and courage to pursue new ideas.
• Resilience in facing challenges, as well as being flexible to accommodate alternate solutions.
• Focused on delivery, and ability to deal with pressure and non-standard hours or working times.
• Understand and adapt to the Engineering methodologies which include Agile and Water/Scrum/Fall
• Good leadership abilities – decisive, influential, and inspirational.
• Good communication including verbal and business writing skills.
• Strong analytical skills.
• Process driven in terms of planning and organising skills.
• Aptitude and dedication to thrive in a dynamic and deadline-oriented environment.
• Ability to work across business units with varying stakeholders

Educational Requirements    

• RPA certification from a recognized provider
• B-degree or similar an advantage.
• Business analysis qualification an advantage
• Project Management qualification an advantage
• 3- 5 years process engineering and implementation experience
• Experience with processing mining and analysis tools.
• 3+ years change management experience
• Experience in the insurance industry preferred
• 3+ years’ workflow or digital process design experience
• Experience in project management and large software development projects.

Deadline:18th March,2026

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Job Purpose

• To support the effective design, implementation and maintenance of the Group Compliance Framework, ensuring regulatory requirements are embedded into business operations and that compliance risks are identified, assessed, monitored and reported.

Key Responsibilities

Compliance Framework & Risk Management

• Support the identification, assessment, escalation and management of compliance and conduct risks across the Group.
• Maintain and enhance compliance methodologies, tools and standards aligned to regulatory expectations.
• Collate, analyse and report compliance data, trends and key risk indicators to support informed decision-making.
• Assist in driving a mature conduct risk culture across the Group

Regulatory Change Management (Internal Focus)

• Translate regulatory requirements into practical compliance guidance for business units. Prepare advisory reports on what ‘good’ would look like for Hollard.
• Support business units with interpretation and implementation of regulatory obligations.
• Maintain the current state of compliance obligations and track regulatory change impacts.

Stakeholder Engagement & Advisory

• Build strong working relationships with business units, control functions and management.
• Provide compliance advice, guidance and support to business stakeholders.
• Contribute to internal forums, training and awareness initiatives on compliance and conduct matters.

Governance, Reporting & Assurance

• Support compliance monitoring activities and follow up on remediation actions.
• Assist with internal and external compliance reporting.
• Maintain compliance records, registers and supporting documentation in line with governance requirements.

Administration & Operational Support

• Manage administration activities within the Compliance function.
• Support ad hoc Group Compliance initiatives and projects as required

Required Knowledge and Experience    
Required Experience

• 4-6 years’ relevant experience
• Insurance industry experience highly advantageous
• Understanding of the Twin Peaks regulatory framework
• Exposure to FAIS and financial services compliance obligations

Required Knowledge and Skills

Highest level expertise in, and detailed understanding of several different specialist areas.

• Attention to detail and governance discipline
• Compliance risk management
• Regulatory interpretation (internal application)
• Strong analytical and reporting skills
• Stakeholder engagement
• Process and control design

Educational Requirements    
Required Qualifications

• Relevant legal, risk or compliance qualification
• Postgraduate Diploma in Compliance (preferred)

Deadline:20th March,2026

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Role Objectives:

• To develop and maintain strong, effective relationships with brokers in order to attract and grow a profitable portfolio, ensuring a deep understanding of broker needs and delivering proactive portfolio management.  

Key Responsibilities  

• Sales and Marketing:  Acquire new business from brokers and develop relationships with existing and new brokers. Manage the growth (including organic growth) of the division.  Sell Hollard products to brokers and/or agents using consultative selling techniques. 
• Account Management:  Meet goals for volume and value of quality new business quoted and written within company guidelines. Management of own portfolio. Recommend or implement changes to improve productivity, profitability, growth and the quality of assigned book of business. Service, grow and maintain renewal policies. 
• Underwriting/Risk Analysis: Analyze qualitative and quantitative data prepared by brokers to provide approval for risk selection and acceptance, coverage and price.  Suggest innovative options for pricing, coverage, and payment plans.

Required Knowledge and Experience    
Required Knowledge, Skills and Experience

• At least 5-6 years’ commercial short term insurance experience 
• Sales and Relationship Management are key competencies for this role 
• Must have excellent communication skills (including writing and presentation skills);  
• Must demonstrate the ability to negotiate effectively 
• Must have the ability to analyse and understand data from reports, portfolios, and market trends. 
• A sound understanding of the TCF principles

Educational Requirements    
Required Experience

• Grade 12 Certificate
• BCom degree or relevant business qualification 

Deadline:17th March,2026