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  • Posted: Mar 16, 2026
    Deadline: Mar 20, 2026
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  • All right, all right - let’s cut to the formalities. Here's the deal. At Hollard, we get up in the morning to ensure people sleep better at night. Our job is to look after the stuff our customers love. In fact, 5 million people already trust us with their stuff. That's pretty big deal to us. http://www.hollard.co.za Impressum The Hollard I...
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    Regional Manager: Technical

    Job Purpose:

    • To provide operational support to the Relationship Management team by acting as a strategic liaison between internal stakeholders and external partner. Use data-driven insights to monitor motor claims and digital performance. Coordinate key operational/governance forums, resolve service/system/process inefficiencies in digital assessing workflows. Maintaining accurate reporting and dashboards and supporting brokers/partners on digital motor assessing solutions. 

    Key Responsibilties:

    • Lead and optimize the digital motor assessing function, ensuring operational efficiency, cost containment and superior customer outcomes
    • Build trusted relationships with key internal stakeholders and strategic broker partners to drive adoption of digital assessing tools and processes.
    • Develop a deep understanding of broker, repairer and customer needs within the motor claims journey and translate these into scalable digital solutions
    • Monitor and manage digital assessing KPIs including turnaround times, accuracy, claims leakage, customer satisfaction and automation rates
    • Provide timely and solution-oriented feedback on service, system and technical issues impacting digital claims processing
    • Drive continuous improvement initiatives to enhance straight-through processing, remote assessing capabilities and digital self-service channels
    • Ensure the correct digital workflows, assessment protocols and governance standards are consistently applied
    • Act as the central communication link between Motor Claims Operations, Technology, Risk and Distribution teams
    • Proactively resolve operational bottlenecks and service breakdowns to maintain broker and customer trust
    • Contribute to business growth by enabling scalable digital claims solutions that improve broker experience and retention

    Required Knowledge and Experience    

    • Minimum 3 years business analysis experience
    • Minimum 5 years insurance related work experience essential
    • Minimum 3 years Motor Technical work experience essential 
    • Prior relationship/ stakeholder management experience will serve as an advantage 
    • Data analytical skills 
    • Audatex system knowledge 

    Educational Requirements    

    • Matric 
    • Motor Technical qualification  
    • A tertiary qualification in business and/or insurance will serve as an advantage 

    Deadline:20th March,2026

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Hollard Insurance on hollard.erecruit.co to apply

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