Regional Manager: Technical at Hollard Insurance

Job Purpose:

• To provide operational support to the Relationship Management team by acting as a strategic liaison between internal stakeholders and external partner. Use data-driven insights to monitor motor claims and digital performance. Coordinate key operational/governance forums, resolve service/system/process inefficiencies in digital assessing workflows. Maintaining accurate reporting and dashboards and supporting brokers/partners on digital motor assessing solutions. 

Key Responsibilties:

• Lead and optimize the digital motor assessing function, ensuring operational efficiency, cost containment and superior customer outcomes
• Build trusted relationships with key internal stakeholders and strategic broker partners to drive adoption of digital assessing tools and processes.
• Develop a deep understanding of broker, repairer and customer needs within the motor claims journey and translate these into scalable digital solutions
• Monitor and manage digital assessing KPIs including turnaround times, accuracy, claims leakage, customer satisfaction and automation rates
• Provide timely and solution-oriented feedback on service, system and technical issues impacting digital claims processing
• Drive continuous improvement initiatives to enhance straight-through processing, remote assessing capabilities and digital self-service channels
• Ensure the correct digital workflows, assessment protocols and governance standards are consistently applied
• Act as the central communication link between Motor Claims Operations, Technology, Risk and Distribution teams
• Proactively resolve operational bottlenecks and service breakdowns to maintain broker and customer trust
• Contribute to business growth by enabling scalable digital claims solutions that improve broker experience and retention

Required Knowledge and Experience    

• Minimum 3 years business analysis experience
• Minimum 5 years insurance related work experience essential
• Minimum 3 years Motor Technical work experience essential 
• Prior relationship/ stakeholder management experience will serve as an advantage 
• Data analytical skills 
• Audatex system knowledge 

Educational Requirements    

• Matric 
• Motor Technical qualification  
• A tertiary qualification in business and/or insurance will serve as an advantage 

Deadline:20th March,2026