Claims Administrator (Lumkani) at Hollard Insurance

• Hello… an exciting new opportunity has just become available at Lumkani, an affiliate of Hollard.  We are looking to recruit an experienced Claims Administrator, who is detail-oriented, organised, and able to manage your workload efficiently while delivering professional, empathetic customer service. Who understands claims procedures, policy terms, and basic financial documentation, and can accurately register, validate, and process claims within required timelines. The Incumbent is expected to work confidently with MS Office, maintain precise records, communicate clearly with clients and service providers, and handle confidential information with integrity. In addition must be able to identify potential risks or fraud, escalate complex cases appropriately, and perform well under pressure as a reliable, solutions-focused team member.

Key Responsibilities:

Your duties and responsibilities as the Lumkani Claims Administrator will include:

 Administering client’s claims:

• Phone Assessments: Conduct thorough phone interviews with claimants to gather necessary information and assess claims.
• Claims Processing: Manage the entire claims process from initial intake to resolution, ensuring timely and accurate processing of claims.
• Backlog management: Managing a backlog of claims effectively to rapidly ensure claims get processed
• Documentation: Review, verify, and maintain all necessary documentation related to claims, ensuring compliance with company policies and regulatory requirements.
• Customer Service: Provide exceptional support to claimants throughout the claims process, addressing inquiries and resolving issues promptly.
• Assessment support: Managing external assessors to ensure proper validation of in-field claims assessments
• Data Entry: Accurately input and update claims data into the claims management system.
• Collaboration: Work closely with other departments and stakeholders to facilitate claim resolution and ensure a seamless process.Reporting: Generate and maintain reports on claim status, trends, and metrics as required.

Required Knowledge and Experience    

Industry experience (any of the below):

• Financial services (particularly insurance)
• Working with office management/ administration
• Experience in administering claims
• Work experience: 2 years

Skills requirements:

Soft skills

• Communication (written and presentation)
• Leadership
• Teamwork
• Flexibility/ adaptability
• Attention to detail
• Time management
• Resilience
• Resourceful
• Confidence
• Problem-solving
• Work ethic
• Decisive
• Work under pressure

Technical skills

• Microsoft Office Word and Excel and/ or G Suite
• Able to navigate the Internet and use a Smart phone with ease
• Experience using planning platforms (e.g. Trello, Asana), G-Suite an added advantage
• Demonstrated methodical and numerical mindset

Personal Attributes

• Detail-oriented with a strong ability to multitask.
• Empathetic and patient when dealing with claimants.
• Quick learner with a proactive approach to problem-solving.
• Team player with a positive attitude.

Educational Requirements    

• Tertiary Education with a focus on Business, and/or Administration
• FAIS Certification (not compulsory but will be an added advantage)

Deadline:19th March,2026