Robotics Process Automation Engineer at Hollard Insurance

Job Purpose

• This role analyses, designs, and optimizes business processes to boost efficiency and profitability. Responsible for identifying workflow improvements, implementing streamlined solutions, and aligning operations with the Hollard Insure IT Strategy. The Process Engineer works closely with business and technical teams to assess changes, document requirements, and deliver enhancements that support organizational goals.

Key Responsibilities

• Interacting with all relevant stakeholders and conducting business processes needs analysis to understand requirements with an objective of producing a concise business case.
• Analyse and understand business requirements to identify changes and additions required to meet the business requirements.
• Conduct impact analysis to identify and understand risk associated with a process enhancement or project as well as input to risk mitigation strategies.
• Facilitating workshops with business users to gather requirements, generate ideas and validate future designs.
• Responsible for assessing, mapping, optimizing and digitizing business processes for RPA.
• Identify and document business requirements specifications in line with business goals.
• Make recommendations based on the interpretation of business requirements, ensure that all impacts have been carefully considered, analysed and the resulting procedure and system configuration are the most appropriate and best meets the business need.
• Be responsible for providing multi-disciplinary teams with user stories and coaching to define the business-driven acceptance criteria and test cases. Proactively support the uplift of Agile practices and foster a culture of continual service improvement.
• Communicate needed changes to development & testing team and ensure implementation thereof.
• Change Management and Rollout Implementation for new solutions, fixes and enhancements, including communications and marketing of new features and functionality.
• Running of task teams for implementing solutions / resolving incidents and troubleshooting between business community and RPA team during implementation and rollouts.
• First and Second Level Support for RPA related queries and errors.
• Incident Management and Resolution with Branches, COEs’ and Rest of Insure relating to RPA.
• Assessment, prioritization, and fixing of basic Queries / Errors which are RPA related based on process SLA.
• Impact Analysis on severity of issues to determine and quantify the scale of problems for
• prioritization metrics
• Ensure restoration of service for high priority fixes / builds in co-ordination with development team, including facilitation of UAT testing
• Management and co-ordination of any BA, CI and PM resources assigned to the project
• Verification of business analysis work supplied for projects/fixes in terms of clarity, completeness and accuracy to ensure that builds address business requirements.
• Design and documentation of specifications for RPA and gaining signoff through
• appropriate channels
• Build and maintenance of dashboards and metrics related to transactional statistics published in Power Bi or SQL.

Required Knowledge and Experience    
Required Knowledge and Skills

• Advanced Excel, PowerPoint, Word, Visio Etc
• Root Cause Analysis
• Lean Six Sigma advantageous
• Power BI , SQL (Design, Extraction and Queries and Dashboard build)
• Programming Knowledge or experience (Language agnostic)
• Problem solving ability and courage to pursue new ideas.
• Resilience in facing challenges, as well as being flexible to accommodate alternate solutions.
• Focused on delivery, and ability to deal with pressure and non-standard hours or working times.
• Understand and adapt to the Engineering methodologies which include Agile and Water/Scrum/Fall
• Good leadership abilities – decisive, influential, and inspirational.
• Good communication including verbal and business writing skills.
• Strong analytical skills.
• Process driven in terms of planning and organising skills.
• Aptitude and dedication to thrive in a dynamic and deadline-oriented environment.
• Ability to work across business units with varying stakeholders

Educational Requirements    

• RPA certification from a recognized provider
• B-degree or similar an advantage.
• Business analysis qualification an advantage
• Project Management qualification an advantage
• 3- 5 years process engineering and implementation experience
• Experience with processing mining and analysis tools.
• 3+ years change management experience
• Experience in the insurance industry preferred
• 3+ years’ workflow or digital process design experience
• Experience in project management and large software development projects.

Deadline:18th March,2026