Systems Administrator at Property Practitioners Regulatory Authority

Job Description

The Systems Administrator is responsible for supporting and maintaining PPRA’s ICT systems, including desktop provision, network infrastructure, and associated software and business applications to maximize the use of PPRA ICT. The role provides PPRA’s systems users with support in the deployment, configuration, and management of computing and infrastructure services.

MINIMUM REQUIREMENTS

• National Diploma in Information Technology or equivalent.
• Minimum 3 years’ working experience in a similar environment.
• Previous working experience in SAP Business One, Office 365, Microsoft Exchange.
• Working knowledge of legislation affecting the organization.
• Customer service orientation.
• Analytical, task, and deadline orientation.

KEY RESPONSIBILITIES

• Maintenance of customer care support system.
• Supports, tests, and troubleshoots hardware and software problems.
• Support SAP Business One, Office 365, and Microsoft Exchange.
• Provide technical analysis and implement systems to meet the PPRA’s IT goals.
• Provide administration of all projects related to functions in the unit.
• Install new software releases and system upgrades, evaluate and install patches, and resolve software-related problems.
• Audit system software and licensing to ensure compliance.
• Participate in disaster recovery incident handling when required.
• Support and maintain end-user requirements, including troubleshooting, account maintenance, and training.