Systems Analyst: Information Technology at NECSA

Key Performance Areas

Executing of:

• Monitor software application availability and health on a daily basis and resolve/escalate issues as are relevant
• Provide telephonic, in-person and/or remote software application support to end-users.
• Liaise with software support suppliers as and when required.
• Develop procedures for installation of software application at end-users on the various Windows environments
• Design and build database structures for data storage.
• Run daily checks on database and other software application servers to verify and manage system health.
• Decommission software applications by updating the relevant documentation and archive data as required by System Owners.
• Perform user maintenance and other administrative tasks within software applications in the role as administrator or super user.
• Ensure that database and other backups are done and these can be restored as and when necessary.
• Ensure adherence to security protocols for critical enterprise applications.
• Manage licenses for 3rd party software applications and ensure compliance.
• Mentor other application support personnel as and when directed.
• Prepare and review user manuals for software applications.
• Provide end-user training on software applications.
• Identify user requirements for existing and new software applications.
• Identify and evaluate suitable off-the-shelf software applications.
• Design and document software design specifications in line with user requirements as well as software development standards and guidelines.
• Participate in design reviews and providing inputs on user requirements and software design.
• Develop test cases for testing of software applications.
• Test software applications to ensure compliance with user requirements and software development standards and guidelines as well as to ensure system integrity.
• Facilitate end-user acceptance testing and obtain final sign-off.
• Prepare and present change control documents at the IT Change Control Board by adhering to the requirements as per the IT change control procedures.

Key Knowledge & Skills

• Firm Grasp of Structured Query Language (SQL)
• Microsoft Word and Excel (Advanced)
• MS-SQL
• Report Writing (Crystal Reports and SQL Reporting Services) (Advanced)
• Windows Security (Intermediate)
• Windows Scripting (PowerShell) (Intermediate)
• Software Testing (Intermediate)
• Generate and Maintain System Documentation (Intermediate)

COMPETENCIES (Job Specific and Behavioral)

• Communication skills.
• Customer service orientation.
• Technical / professional competence Overall awareness.
• Analytical thinking and attention to detail.
• Organisational alertness.
• Excellence / quality orientation.
• Learning agility (includes learning potential).

Requirements

Qualifications and Experience:

Academic

• National IT Diploma or Bachelor’s degree in IT-related field.

 Minimum experience required

• Minimum of 5 years’ experience in the application support environment.
• Minimum of 3 years’ experience in database development.