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  • Posted: Mar 4, 2022
    Deadline: Not specified
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    Old Mutual Limited (OML) is a premium African financial services group that offers a broad spectrum of financial solutions to retail and corporate customers across key markets in 14 countries.


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    Systems Development Administrator

    Job Description

    Effectively manage the systems development assistant with regards to service; quality and performance in order to create a culture of excellent service. Responsible to perform associated administration in the development and maintenance of applications systems.

    Effectively manage the systems development assistant in order to create a culture of excellent service.

    • PTR administration updated.
    • System updates done by target date.
    • Minutes and action plans typed and distributed at least 2 working days before the next meeting.
    • Complies with corporate identity standards.

    Policy administration to be included?

    • Application systems support queries investigated, resolved and feedback given to user within SLA.
    • Resolve escalated customer queries and complaints and provide feedback to customers on matters resolved.
    • Oversee data entry and processes and ensure the assistant adequately manages workloads by setting targets and adjusting priorities. 
    • Maintain service, quality and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards.
    • Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals.
    • Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery.
    • Define and implement initiatives to improve customer experience when providing service delivery.
    • Maintain service, quality and desired outputs across the business process by ensuring compliance to tactical policies, procedures and standards.
    • Establish productive operational relationships with key stakeholders in the various channels and administrative teams.
    • Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals.
    • Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery.

    Closing Date: 10th, March 2022

    Method of Application

    Interested and qualified? Go to Old Mutual on oldmutual.wd3.myworkdayjobs.com to apply

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