Systems Engineer II at Nedbank

Job Purpose

To provide specialist technical expertise, support, and maintenance in installing; testing; tuning; optimising; diagnosing problems; repairing; upgrading and maintaining both externally and internally supplied hardware and systems software (i.e., operating systems; data management products; office automation products; embedded systems); and other utility enabling software and related equipment in Nedbank SA and Nedbank Africa regions.

Job Responsibilities

• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.

• Enable recommendations of system hardware and software tuning through gathering of performance statistics from the Information Communication and Technology (ICT) platforms.

• Mitigate risks in the event of system hardware or software failure by collecting critical information; adhering to agreed procedures and executing standard fixes.

• Identify problems by investigating potential and actual service problems; escalate and/ or apply standard fixes.

• Support technology decisions by maintaining awareness of existing and emerging software and hardware solutions.

• Support the business process needs of the organization by performing a variety of technical tasks in the diagnosis; repair; maintenance and installation of computers and/or related equipment.

• Ensure compliance to relevant standards and policies by preparing and maintaining operational documentation for relevant system software products.

• Solve problems by independently addressing incidents of a standard nature.

• Ensure smooth work flow by participating in Disaster Recovery (DR) procedures.

• Ensure all work tasks are completed through adherence to organisational process Ensure the correct and effective use of system hardware and software by implementing and advising on systems development and service delivery staff on policies; procedures and standards Ensure smooth workflow in obtaining required service by liaison with vendors and repair personnel.

• Ensure client needs are met by participating in client progress reports.

• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.

• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.

• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.

• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.

• Monitor system efficiency against published service level agreements (SLA) through collection of performance data.

• Ensure operational cost reduction by ensuring overtime and time are captured correctly and timeously.

Minimum Experience Level

• 5 years’ experience in zOS IBM Mainframe / Hitachi / DELL EMC / IBM Power / Solaris  

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Advanced Diplomas/National 1st Degrees

Essential Certifications

• Certificate VMware /SOLARUS, AIX . Certificate in IBM technologies specific to domain

• Completed MCTS, Foundational certificate VMware /SOLARUS, AIX . Certificate of attendance in IBM technologies specific to domain

• Relevant Mainframe (IBM) certification

Preferred Certifications

• Completed MCTS, Foundational certificate VMware /Solaris, AIX (IBM Power). 

• Certificate in IBM technologies specific to domain

• zOS IBM Mainframe Hardware Certification

• Hitachi / DELL EMC Hardware Storage Certification

• VSM6, VLE, SL8500 Library Certification 

Technical / Professional Knowledge

• Data analysis

• Microsoft Office

• Relevant regulatory knowledge

• Business writing skills

• Single Operating system

• Information Technology concepts

• Computer Hardware & Software

• Specific technology of relevant to domain

• Domain specific utilities

Skills (Technologies, systems or software knowledge etc.):

• zOS IBM Mainframe

• Hitachi / DELL EMC Storage devices

• AIX IBM Power

• Solaris

• IBM Netezza