Latest Jobs at Nedbank

Job Purpose

• To support the Relationship Manager within Nedbank Insurance brokerage space to maximize operational efficiency and offer superior client services.

• Identify and addresses client needs by providing a wide variety of services.

• Resolve customer problems either through direct personal action or referral to alternative resources.

Job Responsibilities

• Service the client's portfolio on a day to day basis as per the clients' instructions.

• Phoning insurance companies for quotes as per clients requests.

• Check policy schedules and endorsements from Insurance Institutions to make sure they meet the client's needs.

• Advise clients on the right Insurance cover to take.

• Handling and responding to both Client and Insurance Companies queries through faxes, e-mail and telephonically.

• Improve on ways to provide client service excellence.

• Support sales process through client onboarding / new business.

• Register claims on Websure system.

• Register claims with insurers.

• Follow up on claims until payments have been finalized.

• External Insurance Institutions: Request policy documents and schedules for new business/ renewals/ policy amendments.

• Check technical content of the policy documents and schedules received from Insurers.

• Ensure accuracy, attach debit notes and send to clients.

• Internal Nedbank Insurance: Issue out Websure Policy schedules, documents and debit notes for new business, renewals and policy amendments to Client.

• Action stakeholder requests by capturing and processing the administration request on the relevant system.

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives

• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.

• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.

• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.

• Provide feedback to internal and external stakeholders by generating and making available relevant reports and MIS.

• Meet and exceed internal and external client needs by timeously responding to queries and actioning the request within the Service Level Agreement (SLA)

Minimum Experience Level

• DOFA for cat 2 and 6 for 12 months or more

• Experience in Insurance preferably Brokerage alternative Insurer

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

FAIS Affected

FAIS Affected - Yes

Preferred Qualification

• First Regulatory Examination: Representatives

• Qualification as per FSB list 1- Cat 2 and 6 (Short-term Insurance Personal & Commercial lines)

Type of Exposure

• Answering customer questions

• Sharing information in different ways to increase stakeholders understanding

• Communicating complex written information.

• Brainstorming ways of improving a product or situation.

• Challenging the status quo with a view to improving the environment or people's understanding

• Communicating standards to others.

• Coordinating and securing buy-in from internal stakeholders.

• Providing professional advice/opinion

• Using different approaches in new work situations

• Coaching others

Technical / Professional Knowledge

• Communication Strategies

• Data analysis

• Governance, Risk and Controls

• Nedbank policies and procedures

• Principles of financial management

• Principles of project management

• Relevant regulatory knowledge

• Relevant software and systems knowledge

• Cluster Specific Operational Knowledge

• Credit and risk Knowledge

go to method of application »

Job Purpose

We are looking for Manager Merchant Sales to market and sell American Express products to meet the needs of customers and stakeholders to achieve business objectives. To drive the onboarding of new clients in the Plattekloof Area and grow market share. Protect our existing client base and grow the business we do with them. Ensure excellent service levels to both existing and new clients to protect our franchise and drive excellent client satisfaction outcomes.

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).

• Participate and support corporate responsibility initiatives for the achievement of business strategy.

• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

• Ensure work is consistently completed for planning; progress reviewed and corrective action taken by drawing and reviewing an activity plan.

• Ensure efficient resource utilisation to produce balanced output in terms of quality; cost and business expectations by working within budget.

• Identify and resolve work challenges and problems effectively by constantly engaging and networking with the relevant stakeholders.

• Identify business opportunities within Nedbank divisions by engaging and partnering with relevant stakeholders.

• Build sound professional relationships with all stakeholders through regular communication and feedback sessions.

• Develop trusting / professional internal relationships to smooth the flow of work by engaging and regular feedback.

• Develop collaborative relationships with contractors / consultants / suppliers which meet business needs by regular communication and feedback.

• Manage own operational budget by ensuring that expenditures (like travel and telephone costs; etc.) are within the allocated budget.

• Monitor; track and control operational expenses to ensure that business results are delivered.

• Support the achievement of the business strategy; objectives and values by reviewing Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.

• Identify training courses and career progression for self through input and feedback from management.

• Ensure all personal development plan activities are completed within specified timeframe.

• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Sales or Marketing Certificate or Bcomm Marketing

Minimum Experience Level

• 2 years or more Sales experience

• 2 years or more Key Account Management experience

• Exposure to selling to Corporate

Behavioural Competencies

• Customer Focus

• Delivering High-Impact Presentations

• Building partnerships

• High-Impact Communication

• Planning and Organizing

• Sustaining Customer Satisfaction

Technical / Professional Knowledge

• Banking procedures

• Communication Strategies

• Data analysis

• Governance, Risk and Controls

• Principles of financial management

• Relevant regulatory knowledge

• Relevant software and systems knowledge

• Research methodology

• Decision-making process

• Cluster Specific Operational Knowledge

Type of Exposure

• Building and maintaining effective cross-functional relationships with internal and external stakeholders

• Drafting reports

• Sharing information in different ways to increase stakeholders understanding.

• Brainstorming ways of improving a product or situation

• Identifying trends

• Challenging the status quo with a view to improving the environment or peoples understanding

• Coordinating and securing buy-in from internal stakeholders

• Communicating job requirements and performance standards to others

• Using different approaches in new work situations business proposals

• Conducting a needs analysis

go to method of application »

Job Purpose

To provide specific insights into all the functions of the Nedbank Group in order to enable informed decision making at all levels.

Job Responsibilities

• Conduct research by undertaking and documenting feasibility and impact study.

• Create a proposed solution based on the Business Requirements Definition (BRD).

• Produce a High Level Design (HLD) using the BRD.

• Deliver final solution by obtaining customer acceptance and sign off.

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).

• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.

• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.

• Engage and agree proposed solution as contained in High Level Design (HLD) Document by iterative engagements with clients.

• Conduct regular feedback sessions with developers to ensure alignment with technical specifications.

• Build collaborative relationships by assisting team with resolutions of technical issues.

• Adhere to the customer engagement model by communicating new or changed solutions.

• Keep customer satisfied by providing regular feedback sessions and defining the relevant operational level agreements (OLA).

• Ensure work is completed on time by adhering to the deadlines as per the Task Request System (TRS).

• Gather and document business requirements (BRD) by facilitating information gathering sessions with the customer.

• Produce the technical specification document by identifying and analysing relevant data sources; documenting and applying business rules; creating the dimensional model and cube design.

• Explain the design to the front and back end developers by facilitating technical sessions.

• Produce report/ dashboard specification document by engaging with client and developers.

• Ensure quality of output and alignment to requirements by conducting / coordinating unit; integration and user acceptance testing.•Ensure compliance by adherence to standards; policies and procedures throughout the development lifecycle.

• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.

• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.

• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managersEnsure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.

• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.

Minimum Experience Level

3 - 5 years experience in IT and BI environment

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

Bachelor of Science: Information Technology , Matric / Grade 12 / National Senior Certificate

Type of Exposure

• Developed and Implemented Communications Strategy

• Built and maintained stakeholder relationships

• Improved Processes and Culture

• Manage internal process

• Managed Transformation and Innovation

• Managed Relationships

• Researcher

• Managed self

Technical / Professional Knowledge

• Administrative procedures and systems

• Business principles

• Business terms and definitions

• Communication Strategies

• Data analysis

• Governance, Risk and Controls

• Industry trends

• Microsoft Office

• Principles of financial management

• Relevant regulatory knowledge

• Relevant software and systems knowledge

• Research methodology

• Decision-making process

• Business writing skills

• Cluster Specific Operational Knowledge

• IT / Banking knowledge

• IT / Banking procedures

Behavioural Competencies

• Applied Learning

• Building Partnerships

• Decision Making

• Quality Orientation

• Technical/Professional Knowledge and Skills

• Collaborating

go to method of application »

Job Purpose

To develop and maintain best practice models and assessment strategies in line with regulations (where applicable) in order to facilitate world class risk management and/or attainment of strategic objectives.

Job Responsibilities

• Build and formally present reports by monitoring business performance within the set risk appetite and through analysis.

• Report to; monitor and advise operational areas to manage trends through analysis for ad-hoc requirements.

• Manage client expectations by liaising with stakeholders through the model build process as well as the systems and strategy development process.

• Increase efficiencies through programming and automating processes.

• Enhance business efficiencies and ensure compliance through formal communications and interacting with external bodies.

• Challenge model builds from around the cluster through peer review participation and ensuring best practice.

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).

• Research and make recommendations for corporate citizenship initiatives in area of influence

• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).

• Seek opportunities to improve business processes; models and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

• Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis; business requirements gathering and designs validation.

• Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.

• Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis; business requirements gathering and designs validation.

• Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.

• Ensure continuity and record keeping through formal sign-off at forums and by creating documentation.

• Ensure data accuracy through data and front-end analysis; pre and post testing of system/strategy changes.

• Ensure business process consistency through formal communication; updating and maintaining policies.

• Ensure accuracy and feasibility through impact analysis for newly developed products.

• Review reporting and ensure accuracy through analysis and providing feedback.Providing advice to key operational areas ensuring optimal resource allocation and desired results through analysis and communication.

• Manage access and change control and ensure compliance by creating change logs and restricting/providing access.

• Take corrective action where risk is identified in any processes; models or reporting; through analysis and formal communication.

• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.

• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.

• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.

• Enable skilling and required corrective action to take place by sharing knowledge and industry trends with team and stakeholders during formal and informal interaction

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

Post graduate degree in Statistics/Mathematics,  CFA/ FRM/CQF

Minimum Experience Level

3-5 years relevant experience in an analytical environment

Technical / Professional Knowledge

• Industry trends

• Microsoft Office

• Principles of project management

• Relevant regulatory knowledge

• Relevant software and systems knowledge

• Risk management process and frameworks

• Business writing skills

• Microsoft Excel

• Business Acumen

• Quantitative Skills

Behavioural Competencies

• Applied Learning

• Coaching

• Communication

• Collaborating

• Decision Making

• Continuous Improvement

• Quality Orientation

• Technical/Professional Knowledge and Skills

go to method of application »

Job Purpose

To provide advisory services as relates to Environmental Social and Governance Factors and strategy to enable the advancement of commercial and sustainability objectives.
 

Job Responsibilities

• Build sound client and other relevant external relationships by clear communication; regular meetings and setting clear objectives and timelines. Manage internal stakeholder relationships by collaboration across all clusters, agreeing on objectives and timelines and requesting stakeholder input in decision making.

• Advise on best practice ESG factors and strategy integration with the aim of unlocking value for clients and stakeholders

• Advise on current ESG collation and positioning to enable clients to maximize their ESG status and company value with investors and stakeholders 

• Advise on potential impact metrics, frameworks and principles that can be utilised to measure and position the impact of business activities 

• Provide guidance on ESG rating providers and methodologies 

• Advise clients on products and available funding sources for E, S and G initiatives 

• Advise on ESG reporting considerations and positioning

• Collaborate to derive credible sustainability performance indicators and advise that can be integrated into advisory proposals and engage in on-going solutioning in partnership with clients and relevant internal and external stakeholders 

• Formulate responses to Requests for Proposals issued by clients as relates to ESG related advisory services 

• Work closely with internal teams across the bank to deliver client pitches and advisory solutions

• Evaluate progress in line with set objectives and timelines by scheduling and leading progress meetings; following up on deliverables; scheduling review meetings with client and formulating write ups for internal and external discussion

• Ensure timeous submission of client proposals and internal submissions by effectively planning (setting deliverables; expectations and timelines); early engagement and following up stakeholders on deliverables; delegating and assisting in deal implementation across various aspects of the transaction

• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

• Adapt to changes in all relevant legislation and industry trends by attending relevant training sessions and keeping abreast of market developments

• Resolve work obstacles by lobbying and one on one engagements with relevant stakeholders.

• Build professional relationships by networking. Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).

• Maintain and build existing and on-board market share by applying your professional skills.

• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plans, the United Nations Sustainable development goals framework, and ensuring delivered systems; process; services and solutions are aligned. 

• Identify training courses and career progression for self through input and feedback from management.

• Ensure all personal development plan activities are completed within specified time frame.

• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.

• Contribute to developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholder’s businesses by highlighting benefits in support of the implementation of recommendations.

Essential Qualifications - NQF Level

• Matric / National Senior Certificate / Tertiary education

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

Business Science, Chartered Financial Analyst (CFA), Sustainable finance or ESG certification or background, Corporate Finance background

Essential Certifications

Chartered Accountant (SA), Chartered Financial Analyst, Bachelor of Business Science (Finance), Chartered Institute of Management Accountants

Type of Exposure

• Engaging external stakeholders to obtain buy-in for concepts and ideas

• Challenging the status quo with a view to improving the environment or internal stakeholders understanding

• Communicating standards to others

• Comparing two or more sets of information

• Conducting a needs analysis

• Writing business proposals

• Answering client questions

• Reviewing accuracy of reports and records

• Conducting gap analysis

• Preparing and delivering presentations

Minimum Experience Level

7 years relevant sector experience

Technical / Professional Knowledge

• Technical / Professional Knowledge

• Governance, Risk and Controls

• Microsoft Office

• Principles of financial management

• Principles of project management

• Principles of Valuation and Corporate Finance 

• Advisory Principles 

• Principles of Sustainable Finance 

• Relevant regulatory knowledge

• Relevant software and systems knowledge

• Research methodology

• Decision-making process

• Cluster Specific Operational Knowledge

Behavioural Competencies

• Adaptability

• Coaching

• Communication

• Initiating Action

• Work Standards

• Managing Work

• Technical/Professional Knowledge and Skills

• Structuring mindset

• Collaborator 

• Creative mindset 

• Advisory mindset

go to method of application »

Job Purpose

To provide specialist technical expertise, support, and maintenance in installing; testing; tuning; optimising; diagnosing problems; repairing; upgrading and maintaining both externally and internally supplied hardware and systems software (i.e., operating systems; data management products; office automation products; embedded systems); and other utility enabling software and related equipment in Nedbank SA and Nedbank Africa regions.

Job Responsibilities

• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.

• Enable recommendations of system hardware and software tuning through gathering of performance statistics from the Information Communication and Technology (ICT) platforms.

• Mitigate risks in the event of system hardware or software failure by collecting critical information; adhering to agreed procedures and executing standard fixes.

• Identify problems by investigating potential and actual service problems; escalate and/ or apply standard fixes.

• Support technology decisions by maintaining awareness of existing and emerging software and hardware solutions.

• Support the business process needs of the organization by performing a variety of technical tasks in the diagnosis; repair; maintenance and installation of computers and/or related equipment.

• Ensure compliance to relevant standards and policies by preparing and maintaining operational documentation for relevant system software products.

• Solve problems by independently addressing incidents of a standard nature.

• Ensure smooth work flow by participating in Disaster Recovery (DR) procedures.

• Ensure all work tasks are completed through adherence to organisational process Ensure the correct and effective use of system hardware and software by implementing and advising on systems development and service delivery staff on policies; procedures and standards Ensure smooth workflow in obtaining required service by liaison with vendors and repair personnel.

• Ensure client needs are met by participating in client progress reports.

• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.

• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.

• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.

• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.

• Monitor system efficiency against published service level agreements (SLA) through collection of performance data.

• Ensure operational cost reduction by ensuring overtime and time are captured correctly and timeously.

Minimum Experience Level

• 5 years’ experience in zOS IBM Mainframe / Hitachi / DELL EMC / IBM Power / Solaris  

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Advanced Diplomas/National 1st Degrees

Essential Certifications

• Certificate VMware /SOLARUS, AIX . Certificate in IBM technologies specific to domain

• Completed MCTS, Foundational certificate VMware /SOLARUS, AIX . Certificate of attendance in IBM technologies specific to domain

• Relevant Mainframe (IBM) certification

Preferred Certifications

• Completed MCTS, Foundational certificate VMware /Solaris, AIX (IBM Power). 

• Certificate in IBM technologies specific to domain

• zOS IBM Mainframe Hardware Certification

• Hitachi / DELL EMC Hardware Storage Certification

• VSM6, VLE, SL8500 Library Certification 

Technical / Professional Knowledge

• Data analysis

• Microsoft Office

• Relevant regulatory knowledge

• Business writing skills

• Single Operating system

• Information Technology concepts

• Computer Hardware & Software

• Specific technology of relevant to domain

• Domain specific utilities

Skills (Technologies, systems or software knowledge etc.):

• zOS IBM Mainframe

• Hitachi / DELL EMC Storage devices

• AIX IBM Power

• Solaris

• IBM Netezza

go to method of application »

Job Purpose

To contribute towards business success by facilitating the on-boarding of ‘automation’ solutions/Virtual Employees and facilitating the acceptance and integration of these solutions within the business client work environment. Leading a team to deliver these solutions and support these solutions on a broad scale. Candidate will be responsible to manage staff on delivery and facilitate business needs and requirements. Lead role is think out of the box, being abstract in approach to provided solutions that are more than competent to Nedbank CIB and the group. Solutions to combine various tool chains either standalone or in combination.
 

Job Responsibilities

• Design solutions based on business problem statements. Design thinking to be integral in the solution process, lead a small team of people to deliver solutions to business within Nedbank CIB and the rest of the group

• Facilitate the creation of the required physical and virtual environment for the automation solution within the clients business and facilitating the creating of the required access. Eg.

• Ensure understanding of the operational requirement of the automation solutions at design stage and initiate all required applications for the procurement and/or allocation of hardware and software functionality

• Remain updated regarding any changes to operational requirements during the development process, facilitate changes to meet business for end to end process control.

• Initiate and facilitate the granting of the required system access for the automation solutions during Quality Assurance and Production phases.

• Liaise with relevant stakeholders and management regarding anticipated enterprise infrastructure changes and initiate actions to manage these changes, mitigate risk and removal of any roadblocks, manage expectations by applying leaderships skills.

• Ensure deep understanding of business needs and expectations regarding the operational implications and performance of the automation solutions and facilitate the business acceptance processes during the warranty period.

• Ensure that operations support service level agreements are in place prior to go live and check and verify the accuracy and completeness of all artefacts on behalf of the business client.

• Ensure that the automated solution adhere to compliance, policies and procedures, also ensure performance reporting into the overall business MIS reporting of developed processes, reporting to be compiled for stakeholders and management

• Identify possible complications and issues relating to the acceptance of the automation solutions.

Preferred Qualification

• NQF Level 6  ICT qualification or equivalent certificate

• BSC Chemical Engineering (Hnr)

• BSC Computer Science (Hnr)

• BSC Electrical Engineering

• BSC Mathematics

• Solution Architect (MCSA)

Preferred Certifications

• Blue Prism Development Certification

• PowerApps/Power Automate Development Fundamentals

• Azure Fundamentals

• Microsoft Office 365 Suite

Minimum Experience Level

• 3 - 6 years Development Exeprience

• A proven track record of supporting operations with ICT or automation solutions; At least three years’ experience of operating systems within a large financial services institution

Type of Exposure

• Supported Transformation, Change and continued Improvement

• Provided Client Service

• Achieved Client and Relationship Results

• Built a high performance culture

• Customer Engagement Manager

Technical / Professional Knowledge

• Budgeting

• Business administration and management

• Change management

• Client service management

• Diversity management

• Employee training/development

• Governance, Risk and Controls

• Operations planning

• Principles of project management

• Relevant regulatory knowledge

• Service level agreements

• Staff resource planning

• Strategic planning

• Business writing skills

• Management information and reporting principles, tools and mechanisms

• General Communication Skills

• Estimations

• Organisational structure

• People practices

• Asset health management discipline

Behavioural Competencies

• Earning Trust

• Coaching

• Customer Focus

• Guiding Team Success

• Driving for Results

• Planning and Organizing

go to method of application »

Job Purpose

This position is a Data Development Manager role where an applicant will look after a team of Data Engineers. To manage a team of technical resources who develop and support the WH ETL production environment within a BI focused department. The role covers managing and maintaining infrastructure, systems, applications and a real-time data store. The Candidate will guide the team on requests solutions design. Candidate will develop, optimize and automate production process for the WH environment.

The candidate should indicate that they can code/build complex packages.  Experience in the development of complex packages or systems including design elements and troubleshooting.

Job Responsibilities

• Day-to-day tasks would include managing the implementation of new processes into production, troubleshooting processes, optimizing code and system as well as stakeholder management.

• Participates from time-to-time on morning standby support, production support and month-end support.

• A candidate who is happily to manage the Development team through Agile methodologies.

• Run morning stand-up with their Team. To be able to solve all the impediments identified in the morning stand-ups timeously

Minimum Experience Level

• Minimum 6 years of related work experience

• SQL Server experience

• Experience on these databases will be considered - DB2, Oracle, SAS

Advantageous experience

• Python training or experience

• Machine Learning training or experience

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Essential Qualification

• Relevant 4 year B.Comm or B.Sc degree, business management post grad qualification

Prefered Certification

• Microsoft Certified.

Type of Exposure

• Client and Relationship Results

• Developed and Implemented Communications Strategy

• Improved Human Resources Business Processes

• Improved processes and culture

• Managed Transformation & Innovation

• Managed Management and Process Results

• Managed Relationships

• Managed Self and Team

• Managed budget

• Managed stakeholder relationships

Technical / Professional Knowledge

• Organisational systems

• Principles of project management

• Relevant regulatory knowledge

• Service level agreements

• Staff resource planning

• Business writing skills

• Management information and reporting principles, tools and mechanisms

• Relevant system knowledge

• Client Service Management

• Daily Operations task planning

Behavioural Competencies

• Aligning Performance for Success

• Earning Trust

• Customer Focus

• Building talent

• Facilitating Change

• Influencing

• Driving for Results

• Planning and Organizing