Broker Support Agent at Nedbank

Job Purpose

• To support the Relationship Manager within Nedbank Insurance brokerage space to maximize operational efficiency and offer superior client services.

• Identify and addresses client needs by providing a wide variety of services.

• Resolve customer problems either through direct personal action or referral to alternative resources.

Job Responsibilities

• Service the client's portfolio on a day to day basis as per the clients' instructions.

• Phoning insurance companies for quotes as per clients requests.

• Check policy schedules and endorsements from Insurance Institutions to make sure they meet the client's needs.

• Advise clients on the right Insurance cover to take.

• Handling and responding to both Client and Insurance Companies queries through faxes, e-mail and telephonically.

• Improve on ways to provide client service excellence.

• Support sales process through client onboarding / new business.

• Register claims on Websure system.

• Register claims with insurers.

• Follow up on claims until payments have been finalized.

• External Insurance Institutions: Request policy documents and schedules for new business/ renewals/ policy amendments.

• Check technical content of the policy documents and schedules received from Insurers.

• Ensure accuracy, attach debit notes and send to clients.

• Internal Nedbank Insurance: Issue out Websure Policy schedules, documents and debit notes for new business, renewals and policy amendments to Client.

• Action stakeholder requests by capturing and processing the administration request on the relevant system.

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives

• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.

• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.

• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.

• Provide feedback to internal and external stakeholders by generating and making available relevant reports and MIS.

• Meet and exceed internal and external client needs by timeously responding to queries and actioning the request within the Service Level Agreement (SLA)

Minimum Experience Level

• DOFA for cat 2 and 6 for 12 months or more

• Experience in Insurance preferably Brokerage alternative Insurer

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

FAIS Affected

FAIS Affected - Yes

Preferred Qualification

• First Regulatory Examination: Representatives

• Qualification as per FSB list 1- Cat 2 and 6 (Short-term Insurance Personal & Commercial lines)

Type of Exposure

• Answering customer questions

• Sharing information in different ways to increase stakeholders understanding

• Communicating complex written information.

• Brainstorming ways of improving a product or situation.

• Challenging the status quo with a view to improving the environment or people's understanding

• Communicating standards to others.

• Coordinating and securing buy-in from internal stakeholders.

• Providing professional advice/opinion

• Using different approaches in new work situations

• Coaching others

Technical / Professional Knowledge

• Communication Strategies

• Data analysis

• Governance, Risk and Controls

• Nedbank policies and procedures

• Principles of financial management

• Principles of project management

• Relevant regulatory knowledge

• Relevant software and systems knowledge

• Cluster Specific Operational Knowledge

• Credit and risk Knowledge