Systems Engineer III - Brackenfell at Shoprite Group of Companies

Purpose of the Job    

To work within our team, helping to build out, maintain, monitor, and troubleshoot our infrastructure. He/she must be equipped and able to work in a complex, dynamic, and rapidly expanding environment.

Job Objectives    

• Design, prototype and build new infrastructure as per requirements
• Perform day to day support coverage of Systems 
• Partner and collaborate with other IT engineers as necessary
• Manage deployments change management from environment to environment
• Evaluate the existing systems and provide the technical direction for continuous improvement
• Mentor and give support to junior system engineers
• To maintain integration endpoints in the environments (e.g., Stores)
• To manage installations, upgrades, maintenance
• To perform special requests in active environment on request
• To perform 2nd and 3rd level support 
• To perform root-cause-analysis in integration system
• To timeously manage & resolve assigned incidents and requests
• Maintain and setup user accounts and access controls
• Maintain systems and infrastructure security for data safety
• Maintain backup, disaster recovery and redundancy strategies
• Maintain High Availability, Clustering and XA configuration
• Liaise with various internal IT engineers to provide support or perform new implementations and troubleshooting.
• Liaise with vendors and other IT personnel for problem resolution
• Participate in internal and external business units' new solution implementations
• Participate and provide implementation feedback to IT Engineers, developers, and architects
• To effectively manage deployment changes, including the necessary documentation, into the DEV, INT, QA & PROD environments 
• Ensure proper change control channels have been adhered to
• Manage and maintain the synchronization of all integration environments
• To provide Support to Developers, Business users and external vendors during testing 
• To deploy and maintain integration solutions
• Identify redundant systems and processes within the department
• Participate in the solution design and implementation of continuous improvement of integration solutions.
• Monitor and test integration solutions performance for potential bottlenecks, identify viable solutions, and work with developers to implement those fixes
• Write and maintain custom scripts to automate & increase system efficiency and lower the human intervention time on any tasks 
• Participate in the individual development of junior system engineers
• Provide support for the development path to junior engineers
• Participate in individual development path to improve internal training

Qualifications    

• Matriculation 
• IT-related tertiary qualification 
• Certified IBM WebSphere MQ administrator 
• Linux or Windows certification 
• ITIL 
• DevOps

Experience    

• Working with IBM ACE, MQ, including CP4I capabilities or other similar technology stacks 
• Working with SQL databases
• Production and standby support
• Custom scripting
• Installation, configuration, testing and maintaining operating systems, application software and system management tools
• Incident management
• DevOps duties 
• Mentoring
• Programming skills (any language)

Knowledge and Skills    

• SQL Databases (MS SQL, MySQL)
• REG. NO. 1929/001817/07 (PTY) LTD
• SDLC
• Agile Methodologies (SCRUM, LEAN, Kanban, SAFE)
• System Administration (Microsoft/Linux)
• Process engineering
• Scripting
• Production Infrastructure Support
• Production Application Systems Support
• Virtualization
• LAN and WAN
• Infrastructure Security (Active Directory, Firewall, File/Folder Permissions, OS user management, 
• Access Control List, TLS certificates)
• Managing DHCP, DNS, FTP, SFTP, HTTP & HTTPS 
• Familiar with the TCP/IP v4 and v6 protocol, SNMP, SMTP, ICMP 
• Enterprise Integration Patterns
• Stress-management skills
• Conflict management skills
• Problem Solving
• Incident Management