Jobs Career Advice Signup

Send this job to a friend


Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Oct 28, 2020
    Deadline: Not specified
  • Want to get a job fast? Signup and complete your profile on MyJobMag. Employers will find you 4x faster with a complete profile. You can download your completed profile anytime
    Mukuru helps you move money around Africa. Whether you are sending cash for instant collection or topping up a bank account or mobile wallet it has never been easier. We use the latest mobile and web-based technologies to give you the best experience possible. But that’s just half the story. To really understand us, you need to know the "why” beh...
    Read more about this company


    Systems Monitoring Analyst

    Systems Monitoring Analyst

    • The Mukuru Application Support Team is growing, and we are extremely excited to announce that a new opportunity has become available for a Systems Monitoring Analyst. This role reports directly to the Application Support Team Lead and will be responsible for keeping a watchful eye on all our key systems’ health and performance.

    Duties and Responsibilities include, but is not limited to:

    • Pro-active systems health monitoring i.e. Actively watching all systems monitoring dashboards and periodically conducting manual system health checks of key features across the Mukuru application landscape
    • Escalate all alerts and system anomalies to the 2nd line support team
    • Provide weekly reports on all alerts and system anomalies detected
    • Continuously watch the game, and over time, provide insights and recommendations of how alerting and systems monitoring can be improved overall
    • Liaise and collaborate with stakeholders across all Mukuru departments to ensure that their system needs are adequately catered for and covered in the daily Infotech system health checks. Make improvement recommendations to the Mukuru DevOps team as necessary, and own the implementation thereof
    • Liaise with the Mukuru Software Development team during software deployments to ensure that any system changes are sufficiently monitored post-deployment. And that any anomalies detected are resolved promptly
    • Adhere to standard operating procedures, quality control and security protocols and processes
    • Contribute towards the company knowledge-base
    • Maintain up-to-date knowledge of company products and services
    • Stay updated with latest industry developments and trends
    • Assist with 1st line support tasks as needed

    Qualifications and Experience:

    • Experience in Systems Health Monitoring with tools similar but not limited to: Grafana, Sysaid, Nagios, SolarWinds et al. – Essential
    • Minimum of 1-2 years’ experience as an Application/Software Support Engineer/Technician – would be advantageous
    • BSc Computer Science Degree, IT Diploma, MCSE, Comptia Certification or similar – would be advantageous
    • Knowledge of IT service management (ITSM) tools and processes – would be advantageous

    Attributes and Skills:

    • Excellent team player
    • Can do attitude
    • Attention to detail
    • Good verbal and written communication skills
    • Ability to rapidly learn new systems while working under immense pressure
    • Accountability and ownership
    • Passionate about company and personal growth, willingness to go the extra mile
    • Self-motivated with excellent time management skills
    • Ability to prioritise between important and urgent matters and take decisive action
    • A never-ending desire to learn and to also share knowledge and skills
    • Self-starter with the ability to self-manage

    Method of Application

    Interested and qualified? Go to Mukuru on to apply

    Learn how to get a job in any industry you want. Read 72 Hours to The Job You Love

  • Send your application

Back To Home

Career Advice

  • Product Manager Job Description

    Product management is one of the highest paying jobs. This is because it is an integral part of an organization’s operation. As the name entails, product ...

    Read More

  • Cover Letter Writing Tips

    Let’s be honest. Writing a cover letter can be dreadful. This is even more stressful when you are applying for different positions. When tasked with writing...

    Read More

  • Organizational Skills To Have On Your Resume

    Organizational skills are one of the key transferable skills that every job seeker is encouraged to have. This is because employers are on the lookout for ...

    Read More

  • Administrator Job Description

    Ever wondered how workplaces with multiple units and subdivisions are kept organized? Well, that’s because they most likely employ the services of an administ...

    Read More

View All Career Advice

Subscribe to Job Alert


Join our happy subscribers

This website uses cookies to improve your experience. By using this site you agree to the storing of cookies on your device to enhance navigation, analyze site usage, and assist in our marketing efforts. To learn more, see our Cookie Policy. Accept and Close
Send your application through

Yahoomail Gmail Hotmail