Systems Support Specialist, Global Effectiveness Operations at LexisNexis South Africa

Responsibilities 

• Assist with user access management, including adding, deactivating, or updating user accounts and tracking license usage as directed. 
• Assist with configuration of spots and templates, such as updating layouts or applying predefined settings as directed. 
• Support user onboarding by preparing training materials, checklists, or quick guides and distributing resources for training sessions. 
• Respond to basic user inquiries about usage 
• Help maintain governance standards by checking naming conventions, tagging, and content organization, and assist in archiving outdated materials. 
• Support collaboration with marketing, sales, and enablement teams by assisting with content uploads, updates, and system tasks. 
• Compile basic reports on system usage, content engagement, or user feedback to support platform improvements. 
• Assist in content audits by identifying unused or outdated content and generating simple audit reports. 
• Monitor system notifications and alerts, reporting issues to the Content System Manager and assisting with minor resolutions. 

Requirements 

• Associate’s degree or equivalent work experience (1-2 years) in a related field (e.g., business, technology, or communications). 
• Strong organizational and communication skills, with the ability to engage effectively with sales, marketing, and technical teams. 
• Basic technical aptitude and a capacity to learn a sales enablement system 
• Ability to follow instructions, work collaboratively, and meet deadlines in a fast-paced environment. 
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and basic data analytics tools. 
• Eagerness to learn, adapt, and contribute to a dynamic team. 
• Prior experience in customer support, administrative roles, or content management is a plus. 
• Familiarity with sales processes and tools like Salesforce, LMS, or Highspot is a plus.