Systems Support Specialist (Payroll) at De Beers Group

Job Description:

The rendering of SAP Payroll and Employee Central Payroll system support is a pivotal aspect of this role and consists of resolving of system incidents and bugs – fixes, change requests / system enhancements, compiling business system requirements, System Quality Assurance testing, first line support to End Users. You will also participate in system related projects, end user access and authorization of role requests. 

• Expert knowledge of SAP Payroll/ Employee Central Payroll and related functionality, coupled with strong analytical skills and a good understanding of information technology concepts and processes.
• Receive, record and resolve all Incidents and Bugs-Fixes according to Service Level Agreements.
• Receive, record and resolve all change requests, enhancement packs, functional updates and standard requests according to Service Level Agreements, Global Information Management process and best practice.
• Understand customer requirements and identify complex areas that will require specific focus within the SAP Payroll/Employee Central Payroll environments.
• Conduct projects effectively and efficiently through compiling business requirements specifications, development testing, end user testing and training and implementation according to Service Level Agreements, Global Information Management process and best practice.
• Receive, record and resolve all 1st line support according to Service Level Agreements, Global Information Management process and best practice.
• Maintain, co-ordinate and optimize the usage of all the applicable software systems.

Qualifications:

• Qualification to Information Technology or others related.

Experience:

• SAP Payroll/Employee Central Payroll experience.
• Experience in transitioning from SAP Payroll (On Premise) to Employee Central Payroll.
• Experience supporting Employee Central Payroll.
• Excellent understanding of business rules.
• Policy, process & procedure knowledge.
• Information Management Knowledge (incl. ERP, Microsoft).
• Business knowledge.

Additional Requirements:

• Communicate clearly: both verbal and written with a professional demeanor.
• Data collection, processing, analysis & reporting.
• Process analysis & design.
• Excellent problem-solving skills.
• Analytical skills.
• Query management.
• Project management.
• Customer centric.