Team Lead: Claims - Australia at Telesure Investment Holdings (TIH)

Job Purpose

At Auto & General we value a culture of high performance with high Integrity, we call this ‘The Auto & General Way’. We believe that our organisational values are key to deliver on our purpose of ‘Giving customers smarter solutions to safeguard a brighter future’.

Responsibilities

Develop, coach and motivate a team of Claims Consultants in order to meet and exceed, agreed objectives and within required framework
Lead and monitor the team to execute a high standard of service and process adherence
Monitor and support the management of a portfolio of claims, including:

• Workload prioritisation and allocation
• Claim review and authorisation, process adherence
• Technical product, process and system and compliance support
• Performance and progress reporting, communication and monitoring
• Ensure business specific requirements adhered to. (Best Process Practise)
• Contribute to the development and implementation of strategic and operational activities that will continually improve Claims performance
• Provide detailed input into on-going process, system development, product opportunities and process enhancement
• Provide input into staffing requirements and recruitment
• Monitor daily BAU performance against expectations, targets and improvement.

Expected outcomes of the role include:

• Improved claim processing cost
• Exceptional levels of service delivery for each and every customer
• High and sustainable standards of quality results
• Highly engaged, capable and professional team aligned to the company values
• Highly effective working relationships with key stakeholders (internal & external)
• Relentless pursuit of target achievement and above.

Education

• General Education Matric

Experience

• 2 or more years claims administration and validation experience in a claims department within the short-term insurance industry (Essential);
• 1 or more years experience in a claims decision making role within a claims department within the short-term insurance industry (Advantageous);
• 1 or more years experience working with internal claims operating systems (Advantageous).