Team Lead - Sales Projects at The South African Broadcasting Corporation (SABC)

KEY PERFORMANCE AREAS

DEVELOP AND IMPLEMENT STRATEGY

• Translate the Sales strategy into operational project plans and frameworks for external partner management and sales project execution.
• Develop and implement standardised processes, SOPs, templates, and tools to support sales project delivery and deal administration.
• Identify opportunities to improve sales performance, streamline processes, and strengthen external partner engagement models.
• Support business case development, feasibility assessment, and risk identification for proposed sales projects or partner engagements.
• Develop and maintain SLAs, operational plans, and performance frameworks governing all service-provider/partner contracts.

BUSINESS OPERATIONAL EFFICIENCY

• Lead the end-to-end management of sales projects – from planning and scheduling to execution, monitoring, and closure.
• Oversee the Deal Administration function, ensuring accurate contract processing, document management, compliance validation, and  workflow execution.
• Establish and manage systems, processes, and controls for all external partnership and service-provider contract engagements.
• Ensure all project, partnership, and deal documentation is accurately created, maintained, version-controlled, and stored.
• Facilitate collaboration between Sales, Finance, Legal, Traffic, IT, Operations and other internal teams to ensure seamless project execution.
• Monitor project and partner operational performance against timelines, deliverables, KPIs, SLAs, and contractual requirements.
• Conduct post-project reviews and consolidate lessons learned to drive continuous improvement in project execution.
• Track and report on sales project performance, operational challenges, risks, and required interventions. FINANCIAL MANAGEMENT
• Ensure project cost structures, external partner obligations, and financial terms are aligned with approved parameters.
• Track and report on project-related revenue, partner-contribution performance, and compliance with commercial terms.
• Support accurate revenue recognition by ensuring partner/project documentation and deliverables are correctly recorded and validated.
• Monitor deal and project performance against financial forecasts and provide insight or corrective recommendations.

GOVERNANCE, RISK AND COMPLIANCE

• Ensure all external partner engagements, project processes, and deal actions comply with internal governance, ICASA regulations, legal  requirements, and organisational policies.
• Implement internal controls governing deal administration, project execution, and partner contract management.
• Identify operational risks, partner-related risks, financial risks, and process bottlenecks, and implement mitigation measures.
• Maintain audit-ready documentation for all sales projects, partner agreements, SLAs, operational procedures, and approvals.
• Work closely with Legal Services to finalise and clarify contract obligations and ensure regulatory compliance.

 STAKEHOLDER MANAGEMENT

• Build and maintain strong relationships with internal and external stakeholders to ensure seamless delivery and issue resolution.
• Serve as the primary operational liaison for external sales partners and service providers.
• Build strong working relationships with internal teams to ensure alignment and timely delivery of project requirements.
• Manage communication with partners and stakeholders regarding project timelines, deliverables, risks, and performance.
• Provide insights based on partner activity, client feedback, and project outcomes to support strategic improvements.
• Ensure partner engagements consistently meet contractual deliverables, SLAs, expectations, and performance standards.

LEADERSHIP AND PEOPLE MANAGEMENT

• Lead, mentor, and develop Deal Administration Executives, setting clear goals, KPIs, and performance expectations.
• Oversee resource allocation, workflow management, and workforce planning for the team.
• Facilitate skills development, coaching, and continuous improvement within the team.
• Foster a culture of operational excellence, compliance, accountability, and service delivery.
• Monitor team performance and provide regular feedback aligned with divisional and organisational objectives.

FORMAL QUALIFICATIONS:

• NQF6 Degree/Diploma in Project Management, Business Administration, Marketing, Sales, Operations Management, or a related field.

EXPERIENCE:

• Minimum 5–7 years’ experience in in project management, sales operations, deal administration, or external partner service management. At least 3 years’ experience leading teams in a project-driven environment.