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  • Posted: Nov 18, 2025
    Deadline: Not specified
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  • Capitec Bank is a South African commercial bank. As of February 2017 the bank was the third largest in South Africa with 120,000 customer opening new accounts per month. To simplify banking, we’ve developed an all-inclusive banking solution. Global One is the one solution that enables you to transact, save and access credit in realtime. We also believe in ...
    Read more about this company

     

    Team Leader: Business Analytics - Operational Delivery

    Purpose Statement

    • To lead a Business Analysts team, prioritize and oversee work within the BSC Operational System Support client-facing departments, and provide subject matter expertise and actionable insights to influence decision-making. Ensure delivery within contracted timelines, aligned with the objectives, plans, processes, and standards of the Operational System Support Department.

    Experience
    Minimum/Ideal:

    • Minimum of 3 - 5 years’ experience as an Business Analyst in an operational environment.
    • Minimum 3 years’ experience in leading a team in a fast-moving environment.

    Function specific experience: 

    • Experience in identifying, quantifying, and providing solutions for business challenges using data or technology.
    • Experience and knowledge of the ETL (extract, transform, load) data flow.
    • Experience in handling complex projects.

    Qualifications (Minimum)

    • Grade 12 National Certificate / Vocational in Grade 12 National Certificate
    • A relevant tertiary qualification in Business Administration

    Qualifications (Ideal or Preferred)

    • Bachelor's Degree
    • A Relevant Professional Qualification in Business Analysis or Data Analysis

    Knowledge

    • People/team leadership practices and principles
    • General operations management practices and principles and stakeholder and client management
    • HR principles and processes.
    • Client service principles and practices.
    • Liaising with 3rd party providers

    Function specific knowledge: 

    • Proficiency in Amazon Connect for monitoring capabilities and identifying improvement areas through reporting and dashboards
    • Operational Process mapping skills
    • Ability to drive an environment of innovation and identify opportunities for process automation to enhance efficiency and accuracy
    • Proficient in agile project management and Jira.

    Skills

    • Analytical Skills
    • Attention to Detail
    • Communications Skills
    • Computer Literacy (MS Word, MS Excel, MS Outlook)
    • Decision making skills
    • Interpersonal & Relationship management Skills
    • Leadership Skills
    • Planning, organising and coordination skills
    • Presentation Skills
    • Problem solving skills
    • Project Management Skills (Methodolgy Specific)
    • Reporting Skills

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Capitec Bank on careers.capitecbank.co.za to apply

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