Team Leader: Credit Lending at FNB South Africa

To manage allocation and quality of work within area of responsibility

Responsibilities  

•    Manage costs / expenses within approved budget to achieve cost efficiencies.
•    Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
•    Ongoing service management of the Industry client portfolio by managing of daily client service requests for proactive client service and satisfaction, through direct personal action or referral to alternate sources
•    Manage the core processes and ensure that the correct procedures are applied and transactions / procedures are processed and followed by the Operational Specialists.
•    Comply with governance in terms of legislative and audit requirements.
•    Track, control and influence activities with the specific aim to increase and improve operational efficiencies and do call Quality Management (CQM) through random sampling of call monitoring, for the Industry
•    Collate, manage and report on daily / weekly / monthly operational progress as aligned to strategic objectives.
•    Ensure appropriate skilling and adequate capacity of team members for the adherence to operational and service standards.
•    Manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.
•    Manage personal and Team Management development to increase own skills and competencies for the Team Leader function and future Managerial growth opportunities.

Qualifications and Experience   

•        3 Year industry related Degree.
•        3 Years post graduate experience in related financing and or banking