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  • Posted: Oct 14, 2019
    Deadline: Not specified
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    In 1998 Rand Merchant Bank Holdings and the financial services interests (First National Bank of Southern Africa Limited "FNB"? and Southern Life Limited) of Anglo-American were merged to form FirstRand Limited. FNB became a wholly owned subsidiary of FirstRand and currently trades as a division of FirstRand Bank Limited. FNB provides personal, ...
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    Team Leader: Credit Lending

    To manage allocation and quality of work within area of responsibility

    Responsibilities  

    •    Manage costs / expenses within approved budget to achieve cost efficiencies.
    •    Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
    •    Ongoing service management of the Industry client portfolio by managing of daily client service requests for proactive client service and satisfaction, through direct personal action or referral to alternate sources
    •    Manage the core processes and ensure that the correct procedures are applied and transactions / procedures are processed and followed by the Operational Specialists.
    •    Comply with governance in terms of legislative and audit requirements.
    •    Track, control and influence activities with the specific aim to increase and improve operational efficiencies and do call Quality Management (CQM) through random sampling of call monitoring, for the Industry
    •    Collate, manage and report on daily / weekly / monthly operational progress as aligned to strategic objectives.
    •    Ensure appropriate skilling and adequate capacity of team members for the adherence to operational and service standards.
    •    Manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.
    •    Manage personal and Team Management development to increase own skills and competencies for the Team Leader function and future Managerial growth opportunities.

    Qualifications and Experience   

    •        3 Year industry related Degree.
    •        3 Years post graduate experience in related financing and or banking 

    Method of Application

    Interested and qualified? Go to FNB South Africa on www.linkedin.com to apply

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