Team Leader, Direct CST at Standard Bank Group

JOB PURPOSE

• To manage day to day activities of Universal Bankers Direct CST (SE Lifestyle and or Prestige) to deliver against defined operational plans and campaigns to achieve sales and revenue targets.
• To provide proactive sales and service management to Direct CST customers by identifying and implementing value adding financial product solutions from a range of standard offerings. This includes proactively managing and selling to new and existing customers.
• Builds and develops resources and environments to enable the team to achieve its desired vision. Responsible for the facilitation of the team’s outcome by removing obstacles.

KEY RESPONSIBILITES

• Retention of satisfied, well-informed customers as measured by Customer Evaluation (NPS)
• Improve activation rate and reduce dormancy
• Up sell and cross sell targets adhered to
• Leads followed up quickly and converted into actual sales
• Number of reworks (Credit Applications) /Declined applications / slow approval rate / TAT on all product applications.
• Bad Debt ratios and measures
• Watch List management and proper reporting/monitoring
• 100% KYC’ed clients within Direct CST.
• Consumer education.
• Revenue optimization
• Efficiency within Direct CST
• Staff engagement feedback results
• Minimised customer hand offs.
• Customer demand perfectly delivered without any ‘comebacks’.
• Endeavour to do only value work.
• Meet what matters to the customer (within laid-down policies and procedures).
• Improvement on capability of response.
• Highlighting and acting on areas of improvement.
• Effective people management (e.g., productivity, perform to grow, team and individual performance, skills development, reward and recognition).

QUALIFICATIONS

• Type of qualification: First Degree
• Field of study: Business Commerce - NQF6 /NQF7
• Relevant FAIS Qualification.

Years: 5-7 Years

Experience Description: Proven successful sales track record in the financial services industry. Advanced product knowledge including specialized products and financial structures. Advanced experience and knowledge in Credit and Compliance matters. Negotiating skills and conflict handling. People management experience – leading teams and motivating people.