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  • Posted: May 19, 2022
    Deadline: Not specified
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  • Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. “Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the prim...
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    Team Leader, Direct CST

    JOB PURPOSE

    • To manage day to day activities of Universal Bankers Direct CST (SE Lifestyle and or Prestige) to deliver against defined operational plans and campaigns to achieve sales and revenue targets.
    • To provide proactive sales and service management to Direct CST customers by identifying and implementing value adding financial product solutions from a range of standard offerings. This includes proactively managing and selling to new and existing customers.
    • Builds and develops resources and environments to enable the team to achieve its desired vision. Responsible for the facilitation of the team’s outcome by removing obstacles.

    KEY RESPONSIBILITES

    • Retention of satisfied, well-informed customers as measured by Customer Evaluation (NPS)
    • Improve activation rate and reduce dormancy
    • Up sell and cross sell targets adhered to
    • Leads followed up quickly and converted into actual sales
    • Number of reworks (Credit Applications) /Declined applications / slow approval rate / TAT on all product applications.
    • Bad Debt ratios and measures
    • Watch List management and proper reporting/monitoring
    • 100% KYC’ed clients within Direct CST.
    • Consumer education.
    • Revenue optimization
    • Efficiency within Direct CST
    • Staff engagement feedback results
    • Minimised customer hand offs.
    • Customer demand perfectly delivered without any ‘comebacks’.
    • Endeavour to do only value work.
    • Meet what matters to the customer (within laid-down policies and procedures).
    • Improvement on capability of response.
    • Highlighting and acting on areas of improvement.
    • Effective people management (e.g., productivity, perform to grow, team and individual performance, skills development, reward and recognition).

    QUALIFICATIONS

    • Type of qualification: First Degree
    • Field of study: Business Commerce - NQF6 /NQF7
    • Relevant FAIS Qualification.

    Years: 5-7 Years

    Experience Description: Proven successful sales track record in the financial services industry. Advanced product knowledge including specialized products and financial structures. Advanced experience and knowledge in Credit and Compliance matters. Negotiating skills and conflict handling. People management experience – leading teams and motivating people.

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    Senior Developer

    JOB PURPOSE

    The opportunity to implement Corporate & Investment banking Finance products on the SAP BA platform. On the job training in SAP Bank Analyzer  a scarce skill. Opportunity to convert the solution to SAP FPSL as part of the future SAP S4 journey. S4 is the  new generation SAP Business suite being rolled out in large companies worldwide

    KEY RESPONSIBILITES

    • Adhere to Agile methodologies and follows Agile principles through work outputs and behaviours
    • Scope, plan, design and review end to end solutions
    • Define and develop application complex code
    • Conduct Testing across various IT platforms
    • Drive Continuous improvement

    QUALIFICATIONS

    • Bachelor’s degree in a field requiring strong analytical and quantitative skills such as Computer Science, Engineering, Mathematics, Information Systems or similar.
    • 5-7 years Broad experience in translating business and functional requirements into technical specifications and developing the programming code to create the solutions.

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    Feature Analyst

    JOB PURPOSE

    To clarify business requirements, documenting associated user stories and acceptance criteria, through in-work collaboration with business stakeholders, cross functional teams and product owners contributing to the accurate and effective end-to-end delivery of expectations. To assume the role of scrum master within the Feature team if required.

    KEY RESPONSIBILITES

    • Identify user journeys which map out how a user will go through the system and support showcasing stories to affected stakeholders in collaboration with user experience teams. Support user experience team to ensure that processes, wire frames and content are optimally intuitive to end-users
    • Manage the backlog for the feature team, accounting for the identification of activities needed to fulfil each item in the backlog, outlining and prioritising these before the next sprint, identifying missing requirements and or blocked stories and clarifying any ambiguity ensuring requirements are fully understood and delivered by the team. overlap with scrum master
    • Contribute to product management by prioritising blocked stories to other iterations and identify new stories to replace them in the current iteration, enabling flow and achievement of objectives
    • Provide support and input into system testing activities including participating in the development of the testing approach, development of test cases as well as the creation of testing scenarios.
    • Continuously improve the team's process through individual contribution and retrospectives in support of Product Owner, influence and steer the various team members (developers, testers and user experience team) ensuring the business context is fully understood and delivery on the backlog achieved.
    • Implement the necessary controls, standards and processes ensuring that requirements map back to the business value and that all stakeholders understand and concur with the desired requirement.
    • Collaborate with cross-functional teams comprised of product management, User Experience (UX), technology, support, testing and other subject matter.
    • Guide the clarification of business requirements, design and document requirements, aligning effective end-to-end delivery of expectations in line with achievement of business strategy

    QUALIFICATIONS

    • First Degree in Information Technology
    • Agile certification
    • 5-7 years proven experience in requirements elicitation, gathering, documentation and management and analysing business needs and provide solutions, working in an agile environment.
    • 5-7 years good understanding of Agile working practices and LEAN and SCRUM proficiency and working collaboratively across teams.

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    Manager, Digital Marketing

    JOB PURPOSE

    Drive the conceptualization and implementation of strategically aligned digital and interactive marketing campaigns and web and mobile properties for relevant portfolio or business unit. Working with marketing teams and digital teams to ensure that digital campaigns and digital properties are used to effectively deliver against the Business and Brand strategies, generate customer engagement and are driven by data and insights. Driving best practice and thought leadership within your area of specialisation.

    KEY RESPONSIBILITES

    • Develop integrated digital and social media marketing strategies (including social, mobile, email and web) for the country/Business Unit, working closely with the Marketing Managers, Group Digital Marketing, Social media teams, agencies and our studio to drive a consumer focussed solution.
    • Work closely with the Group and other country/Business Unit Digital Marketing teams, Marketing Managers, Social Media teams, agencies and our studio to ensure that the appropriate structures, systems, processes and solutions are developed in order to meet the business needs.
    • Provide strategic leadership with the content, SEO and look and feel of digital platforms in the country/Business Unit to ensure that they are in line with the user requirements and brand guidelines and deliver to what matters to all our target customers and segments with local nuances.
    • Observe conversion and content trends in order to ensure that the digital marketing activities increases sales and brand relevance and affinity across segments.
    • Drives delivery through directly and indirectly reporting team members.
    • Responsible for performance monitoring, management, talent management, succession planning, remuneration and performance appraisals of direct reports where relevant.
    • Ensure that all Digital and Direct Marketing strategies and plans support and do not detract from the Standard Bank online reputation.
    • Work closely with the Social media teams and community managers to drive brand reputation and engagement.

    QUALIFICATIONS

    • Degree in Digital Marketing or equivalent Digital Marketing qualification
    • Minimum 5 years experience in Digital Marketing

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    Specialist, eCommerce

    JOB PURPOSE

    To plan and execute digital and direct marketing projects for the Standard Bank business units depending on portfolio.

    KEY RESPONSIBILITES

    • Monitor and evaluate all the digital presences within the allocated portfolio to ensure they are up-to-date and relevant and that they comply with the central online and CI guidelines.
    • Monitor and evaluate usability standards for the digital platforms within the allocated portfolio.
    • Translate marketing strategy for campaigns in area of responsibility into achievable and measurable objectives that will be considered for your annual and quarterly campaign plans.
    • Create and maintain high-level campaign plans for all digital marketing campaigns that are being managed.
    • Manage the outputs of the coordinator to ensure effective delivery of objectives for the area.
    • Motivate team members and ensure that they receive recognition for work well done.
    • Build and maintain relationships with various internal clients and other stakeholders at varying levels across websites in area of responsibility for the allocated portfolio in order to assist them with maximizing digital opportunities to help meet their business objectives.
    • Adhere to the necessary systems and procedures to enable the smooth operation of the digital and direct marketing management.

    QUALIFICATIONS

    • Degree in General Social Science
    • 3-4 years in Digital Marketing.

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    Officer, Customer Liaison

    JOB PURPOSE

    To provide a proficient reception function in support of the Branch team. To identify the customer's needs, record, monitor and facilitate the intermediate between the customer and the sales consultant team and to maintain a high level of integrity and ethical standards.

    KEY RESPONSIBILITES

    • Risk, Regulatory, Prudential & Compliance: Understand the risks associated with the customer demand and adhere to all risk and compliance requirements when executing on demand.
    • Data: Maintain all promotional displays and information pamphlets in the sales area. Orders stationery for sales department and receptionist area timeously. Accept delivery of security documents (Mounties Bags) and hand to the applicable department for action.
    • Client: Identify migration and cross sell opportunities and ensure all leads are logged correctly in the presence of the customer to drive the increase of reactive sales. Monitor customers at the reception area and banking hall and intervene with unhappy or irate customers immediately. Record and update history notes and new service requests correctly to ensure an accurate customer database and easy resolution, within agreed timelines.
    • Technology & Architecture:Monitor the neatness and tidiness of banking hall throughout the day to project a professional image.

    QUALIFICATIONS

    • Qualification: Secondary/High school/A levels/Matric
    • 1-2 years branch banking experience, exposure to enquiries and query management

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    Officer, Customer Liaison - Albert Street, Kwazulu Natal,

    JOB PURPOSE

    To provide a proficient reception function in support of the Branch team. To identify the customer's needs, record, monitor and facilitate the intermediate between the customer and the sales consultant team and to maintain a high level of integrity and ethical standards.

    KEY RESPONSIBILITES

    • Risk, Regulatory, Prudential & Compliance: Understand the risks associated with the customer demand and adhere to all risk and compliance requirements when executing on demand.
    • Data: Maintain all promotional displays and information pamphlets in the sales area. Orders stationery for sales department and receptionist area timeously. Accept delivery of security documents (Mounties Bags) and hand to the applicable department for action.
    • Client: Identify migration and cross sell opportunities and ensure all leads are logged correctly in the presence of the customer to drive the increase of reactive sales. Monitor customers at the reception area and banking hall and intervene with unhappy or irate customers immediately. Record and update history notes and new service requests correctly to ensure an accurate customer database and easy resolution, within agreed timelines.
    • Technology & Architecture:Monitor the neatness and tidiness of banking hall throughout the day to project a professional image.

    QUALIFICATIONS

    • Qualification: Secondary/High school/A levels/Matric
    • 1-2 years branch banking experience, exposure to enquiries and query management

    go to method of application »

    Officer, Client Liaison - Ballito, Kwazulu Natal, South Africa

    JOB PURPOSE

    To provide a proficient reception function in support of the Branch team. To identify the customer's needs, record, monitor and facilitate the intermediate between the customer and the sales consultant team and to maintain a high level of integrity and ethical standards.

    KEY RESPONSIBILITES

    • Risk, Regulatory, Prudential & Compliance: Understand the risks associated with the customer demand and adhere to all risk and compliance requirements when executing on demand.
    • Data: Maintain all promotional displays and information pamphlets in the sales area. Orders stationery for sales department and receptionist area timeously. Accept delivery of security documents (Mounties Bags) and hand to the applicable department for action.
    • Client: Identify migration and cross sell opportunities and ensure all leads are logged correctly in the presence of the customer to drive the increase of reactive sales. Monitor customers at the reception area and banking hall and intervene with unhappy or irate customers immediately. Record and update history notes and new service requests correctly to ensure an accurate customer database and easy resolution, within agreed timelines.
    • Technology & Architecture:Monitor the neatness and tidiness of banking hall throughout the day to project a professional image.

    QUALIFICATIONS

    • Qualification: Secondary/High school/A levels/Matric
    • 1-2 years branch banking experience, exposure to enquiries and query management

    go to method of application »

    Officer, Client Liaison - Empangeni, Kwazulu Natal, South Africa

    JOB PURPOSE

    To provide a proficient reception function in support of the Branch team. To identify the customer's needs, record, monitor and facilitate the intermediate between the customer and the sales consultant team and to maintain a high level of integrity and ethical standards.

    KEY RESPONSIBILITES

    • Risk, Regulatory, Prudential & Compliance: Understand the risks associated with the customer demand and adhere to all risk and compliance requirements when executing on demand.
    • Data: Maintain all promotional displays and information pamphlets in the sales area. Orders stationery for sales department and receptionist area timeously. Accept delivery of security documents (Mounties Bags) and hand to the applicable department for action.
    • Client: Identify migration and cross sell opportunities and ensure all leads are logged correctly in the presence of the customer to drive the increase of reactive sales. Monitor customers at the reception area and banking hall and intervene with unhappy or irate customers immediately. Record and update history notes and new service requests correctly to ensure an accurate customer database and easy resolution, within agreed timelines.
    • Technology & Architecture:Monitor the neatness and tidiness of banking hall throughout the day to project a professional image.

    QUALIFICATIONS

    • Qualification: Secondary/High school/A levels/Matric
    • 1-2 years branch banking experience, exposure to enquiries and query management

    Method of Application

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