Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: May 19, 2022
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. “Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the prim...
    Read more about this company

     

    Officer, Customer Liaison

    JOB PURPOSE

    To provide a proficient reception function in support of the Branch team. To identify the customer's needs, record, monitor and facilitate the intermediate between the customer and the sales consultant team and to maintain a high level of integrity and ethical standards.

    KEY RESPONSIBILITES

    • Risk, Regulatory, Prudential & Compliance: Understand the risks associated with the customer demand and adhere to all risk and compliance requirements when executing on demand.
    • Data: Maintain all promotional displays and information pamphlets in the sales area. Orders stationery for sales department and receptionist area timeously. Accept delivery of security documents (Mounties Bags) and hand to the applicable department for action.
    • Client: Identify migration and cross sell opportunities and ensure all leads are logged correctly in the presence of the customer to drive the increase of reactive sales. Monitor customers at the reception area and banking hall and intervene with unhappy or irate customers immediately. Record and update history notes and new service requests correctly to ensure an accurate customer database and easy resolution, within agreed timelines.
    • Technology & Architecture:Monitor the neatness and tidiness of banking hall throughout the day to project a professional image.

    QUALIFICATIONS

    • Qualification: Secondary/High school/A levels/Matric
    • 1-2 years branch banking experience, exposure to enquiries and query management

    Method of Application

    Interested and qualified? Go to Standard Bank Group on www.standardbank.com to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Standard Bank Group Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail