Team Leader at Empact Group

Education and Experience:

• Matric or equivalent
• A minimum of 2 years' experience in a cleaning environment
• Fully competent in operation of cleaning equipment and chemical usage.
• Solid customer service experience
• Driver’s license is recommended

Knowledge, Skills and Competencies:

• Organizational, numeric and administrative skills.
• Ability to multitask and prioritize team tasks effectively.
• Good interpersonal skills and ability to communicate at all levels.
• Well-groomed and professional.
• Ability to maintain confidentiality.
• Ability to work flexible hours.
• Ability to perform general physical activities

Duties include:

• Lead, instruct and delegate tasks to a team of cleaners ensuring that the cleaning is performed according to the client requirements and company standards.
• Ensure that the cleaning equipment needed is well maintained and safe to use.
• Perform on the job training of new staff on safety, company work procedures, methodology and operation of cleaning equipment.
• Manage and report stock requirements.
• Respond to clients' enquiries or specific requests and reporting such to the Cleaning Supervisor or Specials Manager.
• Resolve problems and make decisions at team operational level.