Team Leader: Pensions Payroll at Liberty Group South Africa

Purpose

• To coordinate, plan & deliver day-to-day team tasks & activities in order to ensure monthly disability annuities are paid timeously. Ensure that SLA’s are met for Capital Disability Claims, Dread disease claims and all newly decisioned claims.

Minimum Experience

• 2 - 3 years experience in a similar environment

Minimum Qualifications

• Higher Diplomas [NQF Level 06] in General Management

Key Responsibilities

• Product knowledge in relation to Disability benefits
• Knowledgeable on the calculation and payments of benefits for Income Replacement Claims, Capital Disability Claims, Dread Disease Claims and Refund of doctor’s accounts
• Knowledgeable on the processing and payment of Retrenchment Claims
• Knowledgeable on the processing and pay all new adjustments to members benefits, medical aid, adhoc deductions, pension contributions, garnishes and change member information
• Respond to emails within the required SLA, comprehensively so
• Issuing and updating of reports

Process

• Ensure quality of own work, minimise mistakes, coordinate and implement team process improvements and continuously improve on quality and standards.
• Keep accurate and up to date records of information relating to own work area in line with standard operating procedures and performance criteria.
• Coordinate team's administrative support task execution and provide input to meet required response time, quality & service delivery standards.
• Plan periodically to coordinate, process and monitor team tasks and activities effectively and efficiently to align performance objectives.
• Contribute to and assist in the accurate, timeous and effective administration of the organisations payroll in line with org. policy and procedure.
• Accountable for the quality execution of own and teams' work, within defined operating procedures, standards and work routines.
• Plan for the execution of own and other's tasks against a set framework.
• Proactively identify team-based work problems, determine root-cause and apply solutions in line with established guidelines, escalating more complex problems, providing the necessary information to solve problems.