Team Leader: Personal Lines Telesales - Centurion at iMasFinance

Job Purpose:

• To effectively manage, monitor, supervise and motivate a team of Personal Risk Advisors, in an outbound Call Centre, towards achievement of department strategies and goals.

Job Outputs: 

• Achieve sales budget in terms of units and premium
• Timeous recruitment of advisors
• Ensuring a full complement of Advisors in order to reach business objectives
• Retention of key employees
• Manage disciplinary processes in terms of conduct and performance, as per SOP
• Maintain employee supervision files
• Ensure all amendments on the FSCA register are actioned timeously
• Ensure all consultants comply with legislative requirements
• Ensure sufficient coaching and training sessions are conducted
• Ensure CPD, COB as well as any other mandatory training is conducted
• Ensure all training records are completed and filed
• Submission of daily, weekly and monthly reports
• Monitor systems to operational effectiveness and advise applicable role players if any intervention is required
• Identify, document and submit potential compliance vulnerability and risk areas
• Implement corrective action plans for compliance risk areas
• Ensuring schedule adherence by managing leave and working times
• Ensure corrective actions based on internal and external audit findings are implemented

Qualifications:

• Matric/Grade 12 
• RE 5 certificate (essential) 
• RE 1 (advantageous)
• FSCA recognized qualification - NQF level 4 (essential) 

Experience:

• Minimum 2 years supervisory outbound Contact Centre Telesales experience
• Minimum 3-4 years Short-term insurance operational experience 

Knowledge and Skills:

• Report writing
• Risk Management
• Attention to detail
• Up to date knowledge of regulatory landscape within the financial sector
• Drafting of policies and SOPs
• Written skills
• Overseeing and implementing regulatory changes
• Communication skills
• Presentation skills
• People Management skills
• Coping under pressure
• Conflict handling skills
• Problem solving skills
• Data analytical skills 

Closing Date 23 June 2023