Team Leader, Universal Banking - Johannesburg, Sasolburg at Standard Bank Group

Job Description

• To oversee a team of Universal Bankers for a Point/s of Representation (POR/s) within client experience, product and laid down requirements to drive sales and service objectives.

Qualifications
Minimum Qualifications:

• NQF Level 5 (FAIS aligned) or higher in Banking, Finance, or related field

Experience Required:

• 3-5 years of front line experience in serving customers to meet sales and service objectives
• Demonstrated expertise in Client Coverage and Personal Banking
• Proven track record of team leadership and performance management
• In-depth knowledge of other departments and their functions within a branch
• Experience in risk management and compliance within the banking sector

Key Skills:

• Exceptional interpersonal and communication skills
• Strong analytical and problem-solving abilities
• Excellent organisational and time management skills
• Ability to coach and develop team members
• Proficiency in data analysis and performance metrics interpretation

Additional Information
Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Convincing People
• Exploring Possibilities

Technical Competencies:

• Application & Submission Verification (Consumer Banking)
• Banking Process & Procedures
• Client Acceptance & Review
• Customer Understanding & Product Knowledge (Consumer Banking)
• Processing