Team Manager: Claims Motor Accident Assessing (Centurion) at OUTsurance

Job Description

• The Claims Motor Assessing Team Manager leads and assumes full management responsibility for a team of professional Claims Motor Assessing Assessors in the Assessing department.

Responsibilities:

•  Moderate assessments completed by the accident assessors or service providers
•  Monitor and manage the average repair cost as well as the quality of their own assessments as well as their team
•  Recruitment & selection & retention of team members
•  Checking and validating of all work carried out within the team.
•  Managing team performance in accordance with established minimum standards.
•  Upskilling team members through coaching and mentoring
•  Performance Management
•  Leave Management
•  Audits
•  Ensuring team members are behaving in line with the company procedures and values and addressing misconduct

where applicable

•  Change management and effective communication
•  Dealing with escalated customer complaints and adhoc queries that are outside of your subordinates mandate
•  Reporting & analysis
•  Assume full leadership responsibility for a team of professional accident assessors
•  General day to day management of team
•  Liaise with service providers, clients and advisors
•  Conduct all the above to the required performance and quality standards that are in place

Qualifications
Minimum Requirements:

•         Matric
•         Qualified Panel beater, Spray Painter or Motor Mechanic

Experience:

• Meet minimum criteria for VDQ. (VDQ Professional Membership advantageous)
•        2/3 Years Assessing Leadership Experience (Management) will be advantageous
•        Own Road worthy Vehicle is necessary
•        Valid driver’s license is necessary
•        Leadership, Management and or Insurance related studies completed or in       progress will be advantageous.

Additional Information
Required Competencies & Personal Attributes:

Competencies:

•  Team leadership ability
•  Ability to develop others
•  Attention to detail/Quality oriented
•  Deadline and results oriented/Work standards
•  Enthusiastic and passionate about the job and the company
•  Effective at planning and organization /Work management
•  Teamwork/Collaboration
•  Judgment/Problem solving
•  Adaptability and change management expert
•  Resilient with high tolerance for stress
•  

Skills:

•  Interpersonal and communication skills
•  Administration skills
•  Influencing/Coaching
•  Computer literacy
•  Product/Systems knowledge and/or potential to acquire such knowledge within a short space of time