Tech Officer System Engineering: Storage at BCX

Core Description

Under general supervision, responsible for installation and modification of IT infrastructure.  Operates closely with senior storage engineer to determine requirements and resolve problems. Co-operates with senior support personnel on customer requirements and needs

Key Deliverables / Primary Functions

• Install, maintain, update, and administer Storage and SAN software.
• Performs storage changes using Change management process and ensures all storage and SAN processes are properly run and managed.
• Diagnose Storage and SAN platform issues and troubleshoot Storage environment for optimal performance and resolve issues promptly. 
• System Administration of Windows / Linux / Backup Systems, Storage Appliances, and SAN devices.
• Perform analysis of storage and SAN infrastructure and makes recommendations on improvements to meet business need and future capacity.
• Manage the resolution of complex problems and interfaces with support resources within the organization and the supplier community, providing root cause and remediation to mitigate risk. 
• Evaluates and applies software upgrades and support packs as required to solve production problems and/or ensure compliance and system integrity.
• Reviews/audit the existing storage and SAN , policies, and operational considerations and recommends and establishes best practices. Ensure Regulatory Compliance. 
• Create and update documentation including reports, SLA, Job status, Capacity, etc.
• Documents operational best practices processes and procedures related to the Storage and SAN environment and recommends changes to procedures, resulting in operations optimization and improved service level agreements. 
• Participates in technical exercises for disaster recovery to ensure high reliability and efficiency.

Core Functional Skills & Knowledge

• Troubleshooting
• ICT Knowledge
• Attention to detail
• Infrastructure Technology
• Problem solving

Core Behavioural Competencies

• Deciding & Initiating Action
• Delivering Results & Meeting customer expectations
• Coping with pressures & setbacks
• Working with people
• Following instructions & procedures
• Minimum Qualifications
• NQF 4: Grade 12 National Diploma
• Relevant IT certification

Additional Education -Preferred /Advantage

Experience

• 2 years’ system engineering experience with storage in an ICT environment.