BCX takes care of your technology needs so that you can take care of your business. The services and solutions we create get your business ready for the future. We have the insight, expertise and experience to handle digital requirements for the steepest skyscrapers and the smallest start-ups. We cater for a wide range of business transformation requirements...
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Core Description
Under general supervision, responsible for installation and operational support of Microsoft based infrastructure and related back-end systems. Under general supervision, responsible for installation and operational support of Virtualization Infrastructure and related back-end system
Key Deliverables / Primary Functions
- Plan, coordinate and implement system changes within client specified change windows. Liaise with the clients, vendors and other partners to ensure minimal disruption to the client's day-to-day business operations.
- Manage, own and co-ordinate the technical resolution of service disruptions in a timely manner.
- Assist with project delivery.
- Contribute to the overall team effectiveness through technical contributions, customer focus and teamwork.
- Assist colleagues and contribute to the quality and values
- Drive a proactive culture to reduce common causes of operational problems.
- Understand the requirements of being part of a 24x7 on-call operation
- Operates closely with associated infrastructure service teams to meet SLA’s and resolve problems
- 1st and 2nd level operational support
- Back-End infrastructure applications support
Core Functional Skills & Knowledge
- Communication
- ICT Knowledge
- IT Infrastructure
- Teamwork
- Risk Management
- Core Behavioural Competencies
- Job Match
- Analysing
- Applying expertise & Technology
- Deciding & Initiating Action
- Working with people
Minimum Qualifications
- NQF 4: Grade 12 National Diploma
- Additional Education -Preferred /Advantage
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Information Technology
Experience
- 2 years’ experience in particular field of speciality within a large and highly complex organisation (cloud and platform support) with strong focus in Microsoft and VMWare
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Core Description
To support customer technical solutions by providing general technical support, maintenance and troubleshooting on customer systems under guidance of technical specialists.
Key Deliverables / Primary Functions
- Collaborate with associated infrastructure services teams to meet SLAs and resolve issues.
- Provide support for Microsoft operating system related services.
- Provide support for Microsoft Active Directory services, including DNS, DHCP, Certificates, and related directory services.
- Manage and support Microsoft Azure Services
- Provide support for Microsoft Products, which includes, but not limited to Windows Servers.
- Design, implement, review, and optimize Active Directory services.
- Deploy and configure Active Directory services and integrate them with Microsoft Azure Cloud services.
- Identify and manage service-related risks.
Core Functional Skills & Knowledge
- Product Knowledge
- Result Orientation
- Communication
- Problem management
- Core Behavioural Competencies
- Working with people
- Adhering to principles and values
- Delivering Results & Meeting customer expectations
- Coping with pressures & setbacks
- Following instructions & procedures
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology or Computer Science
- NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
Experience
- 3 years’ experience with exposure to financial service IT infrastructure
- OR
- 5 years’ experience with exposure to financial service IT infrastructure
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Core Description
Responsible for installation and modification of IT infrastructure. Operates closely with customer to determine requirements and resolve problems. Provides general technical consulting on systems to customers and field service engineers. Co-operates with sales and support personnel on customer requirements and needs. Assists junior and new staff members in technical functions.
Key Deliverables / Primary Functions
- Install, maintain, update, and administer Storage and SAN software.
- Performs storage changes using Change management process and ensures all storage and SAN processes are properly run and managed.
- Diagnose Storage and SAN platform issues and troubleshoot Storage environment for optimal performance and resolve issues promptly.
- System Administration of Windows / Linux / Backup Systems, Storage Appliances, and SAN devices.
- Perform analysis of storage and SAN infrastructure and makes recommendations on improvements to meet business need and future capacity.
- Manage the resolution of complex problems and interfaces with support resources within the organization and the supplier community, providing root cause and remediation to mitigate risk.
- Evaluates and applies software upgrades and support packs as required to solve production problems and/or ensure compliance and system integrity.
- Reviews/audit the existing storage and SAN , policies, and operational considerations and recommends and establishes best practices. Ensure Regulatory Compliance.
- Create and update documentation including reports, SLA, Job status, Capacity, etc.
- Documents operational best practices processes and procedures related to the Storage and SAN environment and recommends changes to procedures, resulting in operations optimization and improved service level agreements.
- Participates in technical exercises for disaster recovery to ensure high reliability and efficiency.
Core Functional Skills & Knowledge
- Troubleshooting
- ICT Knowledge
- Analytical Skills
- Infrastructure Technology
- Problem solving
Core Behavioural Competencies
Job Match
- Coping with pressures & setbacks
- Deciding & Initiating Action
- Delivering Results & Meeting customer expectations
- Following instructions & procedures
- Working with people
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology or Computer Science
- OR NQF 4: Grade 12
- Additional Education -Preferred /Advantage
Experience
- 5 years’ System Engineering experience in Storage Environment (Microsoft SQL database administration experience. Oracle administration experience, SAN Storage experience. Network: - TCPIP, VLAN, Cisco switches and Active Directory and DNS experience.
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Core Description
Under general supervision, responsible for installation and modification of IT infrastructure. Operates closely with senior storage engineer to determine requirements and resolve problems. Co-operates with senior support personnel on customer requirements and needs
Key Deliverables / Primary Functions
- Install, maintain, update, and administer Storage and SAN software.
- Performs storage changes using Change management process and ensures all storage and SAN processes are properly run and managed.
- Diagnose Storage and SAN platform issues and troubleshoot Storage environment for optimal performance and resolve issues promptly.
- System Administration of Windows / Linux / Backup Systems, Storage Appliances, and SAN devices.
- Perform analysis of storage and SAN infrastructure and makes recommendations on improvements to meet business need and future capacity.
- Manage the resolution of complex problems and interfaces with support resources within the organization and the supplier community, providing root cause and remediation to mitigate risk.
- Evaluates and applies software upgrades and support packs as required to solve production problems and/or ensure compliance and system integrity.
- Reviews/audit the existing storage and SAN , policies, and operational considerations and recommends and establishes best practices. Ensure Regulatory Compliance.
- Create and update documentation including reports, SLA, Job status, Capacity, etc.
- Documents operational best practices processes and procedures related to the Storage and SAN environment and recommends changes to procedures, resulting in operations optimization and improved service level agreements.
- Participates in technical exercises for disaster recovery to ensure high reliability and efficiency.
Core Functional Skills & Knowledge
- Troubleshooting
- ICT Knowledge
- Attention to detail
- Infrastructure Technology
- Problem solving
Core Behavioural Competencies
- Deciding & Initiating Action
- Delivering Results & Meeting customer expectations
- Coping with pressures & setbacks
- Working with people
- Following instructions & procedures
- Minimum Qualifications
- NQF 4: Grade 12 National Diploma
- Relevant IT certification
Additional Education -Preferred /Advantage
Experience
- 2 years’ system engineering experience with storage in an ICT environment.
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Core Description
Responsible and accountable to provide input into an integrated infrastructure and resources risk (OHS and Security) strategy for BCX which is applicable to the entire organisation and across its retail assets, data centres, masts, towers, exchanges as well as general buildings and offices.
Accountable and responsible to implement and oversee the OHS related components of the integrated infrastructure and resources risk (OHS and Security) strategy through OHS policies and procedures. Responsible for putting measures in place to ensure all OHS related governance, compliance and legislative requirements are adhered to by all employees (permanent and non-permanent), sub-contractors, suppliers and service providers. Provide leadership to the OHS team and ensure optimum performance.
Key Deliverables / Primary Functions
- Provide input into an integrated OHS and Security strategy for BCX.
- Provide technical expertise, leadership, and support for all OHS initiatives.
- Ensure the development, planning, and implementation of OHSD policies and procedures in compliance with local Occupational Safety and Health Administration (OSHA) and other legislative bodies' rules and regulations.
- Compile and manage the OHS budget.
- Provide leadership and direction to the OHS division to ensure effective and efficient OHS operations.
- Provide input to development of Disaster Recovery and Business Continuity Plan; and ensure implementation and administration thereof.
- Provide input to OHS and security implementation plan - Execute relevant programs throughout the entire organization that will ensure the entrenchment of a world-class and OHS compliance culture.
- Compile and analyse OHS trend reports and ensure the implementation of preventative measures.
- Develop required annual OHS plans and reports for submission to the required legislative bodies.
- Ensure the optimization, effectiveness and efficiency of all OHS aspects of BCX facilities. - This includes leveraging technology and systems to create processes and support systems that are sustainable and scalable.
- Implementation of a consistent Risk Management framework that supports the achievement of CRES's overall & objectives.
- Provide inputs to policy, supporting guidance & procedures on risk management to be applied across CRES, to the CRES Audit & Risk Committees.
- Execute OHS related risk management activities across CRES, ensuring Risk Policy statements are met.
- Audit BCX policies, processes, practices and tools to ensure adherence to legislative requirement.
- Drive adherence to relevant SHE and wellness legislation, policies and procedures.
- Operational management of OHS inspections and IOD#s
- Responsible and accountable for effectively leading, managing and developing the OHS team to ensure execution excellence.
- Support the development of divisional budget, expenditure and performance reporting.
- Directs and oversee implementation of the division work plan, assigned work, activities, and projects Partner with HR, IT, Procurement and other Shared Services groups in the delivery of coordinated solutions to internal customers.
Core Functional Skills & Knowledge
- Occupational Health and Safety Act
- COID Act
- Incident Management
- OHS Legislation and Legislative Terminology
- Governance Compliance
- Disaster
- Recovery and Business Continuity Planning
- Report writing
- Deep and proven knowledge of Workplace industry best practices and trends
- Risk Management
- Mitigation
- Core Behavioural Competencies
- Job Match
- Developing and implementing account plan or strategy
- Meeting customer expectations
- People / Team Leadership
- Decision Making
- Communication and Impact
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Risk/Compliance Management or Safety Management will be an advantage
- OR NQF 4: Grade 12
- Additional Qualification preferred or advantage
Experience
- 5 Years relevant experience in OHS field, of which at least 2 years on supervisory level in a comparable large company
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Core Description
Provide a service that will exceed the expectations of the Company’s customers – both external and internal and to ensure that the agreed standards in respect of length of incident, wrap up time, log-on time and updating of database are maintained while ensuring that the incident is directed to the correct channels.
Key Deliverables / Primary Functions
- Accurate and timeous logging, updating and closing of incidents, ensuring all necessary information supplied, including the Estimated Times of Arriva (ETA) for logged incidents.
- Managing the assigned area, ensuring that incidents are resolved within the average Service Level Agreement (SLA) with the Customer (which is between 10 – 15%).
- Following up on incidents logged daily, keeping a record relating to queries, as well as incidents closed daily, and generating a report of such.
- Resolving between 700 to 900 calls daily with the correct closing details selected.
- Updating the Cause and Warranty information, ensuring to inform the technician if the site is under warranty.
- Recognising, documenting and alerting the Call Centre Supervisor of trends in customer calls.
- Ensuring that issues / severities are escalated to the relevant managers; as well following up on escalations through the day, reporting feedback.
Core Functional Skills & Knowledge
- Attention to detail
- Microsoft Office
- Microsoft Excel
- Communication
- Teamwork
- Core Behavioural Competencies
- Working with people
- Delivering Results & Meeting customer expectations
- Following instructions & procedures
- Planning & Organising
- Coping with pressures & setbacks
- Culture Match
- Job Match
Minimum Qualifications
- NQF 4: Grade 12 National Diploma
- Additional Education -Preferred /Advantage
Experience
- Minimum 2-years’ experience within a Call Centre type environment.
go to method of application »
Core Description
Provide a service that will exceed the expectations of the Company’s customers – both external and internal and to ensure that the agreed standards in respect of length of incident, wrap up time, log-on time and updating of database are maintained while ensuring that the incident is directed to the correct channels.
Key Deliverables / Primary Functions
- Accurate and timeous logging, updating and closing of incidents, ensuring all necessary information supplied, including the Estimated Times of Arriva (ETA) for logged incidents.
- Managing the assigned area, ensuring that incidents are resolved within the average Service Level Agreement (SLA) with the Customer (which is between 10 – 15%).
- Following up on incidents logged daily, keeping a record relating to queries, as well as incidents closed daily, and generating a report of such.
- Resolving between 700 to 900 calls daily with the correct closing details selected.
- Updating the Cause and Warranty information, ensuring to inform the technician if the site is under warranty.
- Recognising, documenting and alerting the Call Centre Supervisor of trends in customer calls.
- Ensuring that issues / severities are escalated to the relevant managers; as well following up on escalations through the day, reporting feedback.
Core Functional Skills & Knowledge
- Attention to detail
- Microsoft Office
- Microsoft Excel
- Communication
- Teamwork
- Core Behavioural Competencies
- Working with people
- Delivering Results & Meeting customer expectations
- Following instructions & procedures
- Planning & Organising
- Coping with pressures & setbacks
- Culture Match
- Job Match
Minimum Qualifications
- NQF 4: Grade 12 National Diploma
- Additional Education -Preferred /Advantage
Experience
- Minimum 2-years’ experience within a Call Centre type environment.
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Core Description
The incumbent of this role will be responsible for administrative tasks related to capacity and availability reporting, in the capacity and availability processes.
Key Deliverables / Primary Functions
- Produce and maintain monthly/weekly/daily capacity and availability reports within contractual agreements.
- Ensure that all reports are accurate.
- Ensure that all administrative processes are followed and recorded in line with capacity and availability processes and procedures.
- Ensure that services offered are within the contractual obligations and manage the exceptions thereof.
- Facilitate a good working relationship with both the Internal and External Customers, and ensure that all their requirements are met, without placing the Company in jeopardy.
Core Functional Skills & Knowledge
- ICT Knowledge
- Time management
- Attention to detail
- Relationship Building
- Microsoft Office
Core Behavioural Competencies
- Delivering Results & Meeting customer expectations
- Achieving personal work goals & objectives
- Coping with pressures & setbacks
- Presenting and Communicating information
- Planning & Organising
Minimum Qualifications
- NQF 4: Grade 12 National Diploma
Experience
- 2 years’ experience in data analysis and processing
- Experience in a Capacity and/or Availability reporting role is preferable.
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Core Description
To provide technical assistance and maintenance of computer systems, logistical support, audio visual equipment’s etc. Provide service activities on company systems, including installation, discontinuance, relocation, diagnosis, emergency repair etc. while minimising equipment downtime and ensuring client satisfaction. Manage Services Administration on Office 365, Mimecast and Backup Solutions. Liaise with external resources (3rd Party Management) to facilitate resolution of 3rd party Incidents
Key Deliverables / Primary Functions
- Implement preventative and proactive maintenance, including deploying and maintaining monitoring sets for all clients (Node Device, CPU, DiskSpace, Memory).
- Utilize available software or specialist monitoring tools accurately to maintain awareness and control of hardware and software.
- Engage and liaise with all personnel, including VIP personnel.
- Follow the escalation matrix and keep the customer informed.
- Take ownership of Incidents and Service Requests, ensuring resolution and providing continuous feedback, including the ability to perform root cause analysis and troubleshooting across systems.
- Assist with 1st and 2nd level EUM support, including application and device troubleshooting and support, which is not limited to the support of end-user devices but also encompasses Audio Visual support equipment.
- Utilize approved remote management tools to provide remote support for end-user devices, addressing application and device troubleshooting and support.
Core Functional Skills & Knowledge
- Hardware/Software Installation and management
- Customer Orientation
- Hardware Troubleshooting
- Problem solving
Core Behavioural Competencies
- Job Match
- Coping with pressures & setbacks
- Delivering Results & Meeting customer expectations
- Presenting and Communicating information
- Working with people
Minimum Qualifications
- NQF 4: Grade 12 National Diploma
- Additional Education -Preferred /Advantage
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology
Experience
- 2 years’ experience in IT end user support with an understanding of SLA call management on different service desks.
Method of Application
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