Specialist: Systems Engineer (Storage) at BCX

Core Description

Responsible for installation and modification of IT infrastructure.  Operates closely with customer to determine requirements and resolve problems.  Provides general technical consulting on systems to customers and field service engineers.  Co-operates with sales and support personnel on customer requirements and needs.  Assists junior and new staff members in technical functions. 

Key Deliverables / Primary Functions

• Install, maintain, update, and administer Storage and SAN software.
• Performs storage changes using Change management process and ensures all storage and SAN processes are properly run and managed.
• Diagnose Storage and SAN platform issues and troubleshoot Storage environment for optimal performance and resolve issues promptly.
• System Administration of Windows / Linux / Backup Systems, Storage Appliances, and SAN devices.
• Perform analysis of storage and SAN infrastructure and makes recommendations on improvements to meet business need and future capacity.
• Manage the resolution of complex problems and interfaces with support resources within the organization and the supplier community, providing root cause and remediation to mitigate risk.
• Evaluates and applies software upgrades and support packs as required to solve production problems and/or ensure compliance and system integrity.
• Reviews/audit the existing storage and SAN , policies, and operational considerations and recommends and establishes best practices. Ensure Regulatory Compliance.
• Create and update documentation including reports, SLA, Job status, Capacity, etc.
• Documents operational best practices processes and procedures related to the Storage and SAN environment and recommends changes to procedures, resulting in operations optimization and improved service level agreements.
• Participates in technical exercises for disaster recovery to ensure high reliability and efficiency.

Core Functional Skills & Knowledge

• Troubleshooting
• ICT Knowledge
• Analytical Skills
• Infrastructure Technology
• Problem solving

Core Behavioural Competencies

Job Match

• Coping with pressures & setbacks
• Deciding & Initiating Action
• Delivering Results & Meeting customer expectations
• Following instructions & procedures
• Working with people

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology or Computer Science
• OR NQF 4: Grade 12
• Additional Education -Preferred /Advantage

Experience

• 5 years’ System Engineering experience in Storage Environment (Microsoft SQL database administration experience. Oracle administration experience, SAN Storage experience. Network: - TCPIP, VLAN, Cisco switches and Active Directory and DNS experience.