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  • Posted: Mar 4, 2020
    Deadline: Not specified
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    Upstream is accelerating mobile commerce in high growth markets. Our software and infrastructure platform already enables 1.2 billion people to effortlessly receive and pay for the most relevant and affordable digital subscription services on their mobile devices. We have 65 million paying subscribers in 43 countries, making purchases worth $250 million i...
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    Technical Account Manager

    The role

    Upstream is looking for a Technical Account Manager who will be responsible for driving the technical implementation of Upstream's digital services for Mobile Network Operators. The role is instrumental for ensuring smooth local technical setup and rollout of Upstream's global portfolio, planning of corresponding activities, while building and maintaining at the same time effective relationships with its technical counterparts.

    The position is based in Johannesburg, South Africa and reports to the Head of PMO and IT Operations for Sub-Saharan Africa.

    This role is ideal for someone with high potential who wishes to be rewarded for outstanding performance, while having the opportunity to gain valuable experience on complex mobile marketing projects.
     

    Key Accountabilities

    • Analyze and execute regional strategy according to account roadmaps, support new products' deployment and operational targets, in cooperation with Account Management and IT Ops team
    • Drive the definition of project specifications and client requirements, involving all relevant departments and ensuring technical feasibility and resource availability.
    • Produce Project plans and safeguard their smooth Execution, within scope, budget and timelines, monitoring and controlling all activities from initiating to closing phase.
    • Feed forward and back to/from client. technical items to be clarified, signed-off and implemented
    • Managing client relationships and expectations in cooperation with Account Manager.
    • Establishing and maintaining relationships with third parties.
    • Reporting and escalating to management as needed.
    • Writing clear briefs for the Development, Operations and Technical Support departments.

    Requirements:

    • Very good educational background, preferably in the fields of Computer Science or Engineering.
    • 3-6 years of work experience in Mobile Network Operators and/or IT industry in general, technical divisions as a Technical Account Manager, Project manager, Sr. Engineer and/or Consultant.
    • Solid technical background with understanding and/or hands-on experience in mobile technologies, software development and web technologies.
    • Excellent client-facing and internal communication skills.
    • Excellent written and spoken communication skills in English.
    • MBA and/or PMP/PRINCE II certification are considered a plus.
    • French speaking will be considered as an additional asset.

    Personal Characteristics

    • Able to perform under pressure and deliver results in a demanding and fast-paced environment that requires fresh thinking and innovation.
    • Self-driven, responsible, and able to take ownership on projects.
    • Solid analytical thinking and problem solving capability.
    • Attention to detail.

    Method of Application

    Interested and qualified? Go to Upstream on apply.workable.com to apply

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