Technical Advisor: Molatek Animal Feed at RCL Foods

• RCL FOODS Molatek is seeking a highly skilled and experienced Technical Advisor. The purpose of this role is to drive profitable bag sales growth through the region’s sales outlets.
• The role is based in the Queenstown, Eastern Cape and will report to the Sales Manager Cape Region.

Minimum Requirements    

• Agricultural or Marketing Diploma / Degree
• A minimum of 3 years’ experience in farming and livestock industry background or animal feed exertions
• 5 to 10 years' experience in the farming and sales environment.
• Valid Code EB drivers' license
• Fully bilingual English and Afrikaans

Duties & Responsibilities    
Budgeting

• Set annual sales budget for the sales area. Sales volumes and margins with a view to maximize profitability.
• Agree on all budgets with the Senior Customer Manager.

Sales Management – bag and some bulk sales. (Molatek)

• Plan, schedule and manage appointments for self-regulatory visits to customers on a regular call cycle basis.
• Set call cycles to provide the most efficient and effective customer service possible
• Build excellent relationships with farmers through active engagement and demonstrated interest in their business and understanding of their needs
• Offer advice on animal management and nutrition to customers by keeping abreast on the latest technology and developments
• Assist farmers to troubleshoot problems related to animal health or performance issues and identify whether they are feed-related or not.
• Monitor and record feed performance per species.
• Monitor feed quality and any related complaints and ensure they are followed up with the mill
• Drive urgent responses to feed delivery issues with urgency and the regular engagement and feedback on customer delivery issues
• Manage logged complaints and problems related to customer service and delivery
• Meet regularly with the mill management team to discuss customer service measures and resolve problems arising (complaints, on time delivery, order fill, production capacity)
• Manage credit applications and ensure that account issues are resolved promptly
• Manage the sales function in accordance with budgeted objectives, volumes, margins and customer service
• Control discounts given to customers in conjunction with the Senior Sales Manager.

Customer Service and Technical Back-up 

• Develop a deep understanding of customer needs and their operations and strategic objectives
• Ensure customer queries / claims received from technical advisors are resolved promptly
• Provide technical support / advice to customers and sales team.
• Ensure that clientele is updated on the latest developments within the specific technical arena

Sales Coordination

• Ensure that proper communication between customers and the company is maintained
• Ensure that carry-overs and late deliveries are managed effectively

Pricing and Profitability

• Gather competitor information on a continuous basis on pricing per product and category, per region and per competitor
• Inform customers promptly on price changes by letter and through personal visits

Market Research

• Gather competitor information on marketing and product development and feed this information back to the Senior Customer Manager and the Marketing team
• Establish the size of the feed market by volume and turnover, by species and area and continuously update market share of the region.

Bad Debts and Credit Control

• Monitor credit control, debtor days and ensure prompt opening of accounts
• Ensure proper completion of all relevant documentation for new customers

Administration

• Compile weekly and monthly sales reports indicating tons sold vs budget
• Review customer complaint reports and ensure they are forwarded to the relevant persons to action
• Assist the Senior Customer Manager in budgeting and forecasting sales per product and customer

Deadline:30th September,2025