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  • Posted: May 17, 2021
    Deadline: Not specified
  • Momentum Metropolitan Holdings, formerly MMI Holdings, is a South African-based financial services group was established on 1 Dec 2010, through the merger of Metropolitan and Momentum. We are specialists in long and short-term insurance, asset management, savings, investments, healthcare administration, health risk management, employee benefits and reward...
    Read more about this company


    Technical Product Support

    To maintain client portfolio's through relationships and business retention.

    What You're Going To Do

    • Front-line external consultation between groups, brokers and Health Schemes.
    • Liaise with Human Resources Executives, Payroll Teams and Senior Executives
    • Ensuring the companies are updated in terms of Medical Schemes Act, Scheme rules and related legislation
    • Ongoing Member education to groups on all Momentum Health Solutions administered funds.
    • Assisting online companies with data input and the Web usage
    • Presentation of schemes to companies
    • Training of staff in companies
    • Responsible for problem solving at all levels
    • Written and verbal communication at both executive and member level
    • One-on-one problem solving sessions on-site
    • Assisting with reconciling of billing statements
    • Management of relationships with brokers to ensure optimal service delivery to broker clients
    • Relationships with key clients is positive and productive
    • Relationships with brokers is positive and productive
    • Queries and problems resolved accurately and timeously
    • Training needs of clients are identified and addressed
    • All statements are accurately and timeously reconciled
    • Wherever possible and appropriate ensure that clients are using the on-line reconciliation function
    • Reports are submitted timeously and are accurate
    • The year-end process runs smoothly and is facilitated to ensure that clients are fully aware of all changes and options available to them.

    What You'll Need

    • Grade 12
    • Tertiary qualification in marketing or related subjects an advantage
    • Fluent in Zulu language is essential
    • 4 years experience in the Medical Scheme Administration industry.
    • Code 8 drivers licence and own vehicle essential
    • Experience interacting at a senior level with / in companies an advantage.
    • Experience in corporate relations, Broker relations and customer services essential.
    • FAIS / RE accreditation would be an advantage
    • Additional languages would be considered advantageous
    • Wealth Management qualification an advantage

    What Competencies You'll Require

    • Excellent Communication Skills (verbal and written)
    • Wealth Management qualification an advantage
    • Good time management skills
    • Planning and organizing
    • Initiative and pro-active
    • Creative problem solving
    • Analytical thinking
    • Work scheduling
    • People skills
    • Stress tolerance
    • Accountability
    • Accurate and precise
    • Solution driven
    • Self- motivated
    • Good interpersonal skills
    • Excellent problem solving skills
    • Ability to work under pressure
    • Team player but able to function alone
    • Ability to meet deadlines.

    Method of Application

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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