Technical Product Owner at Nedbank

Job Purpose

• To manage (end to end) the strategy; planning; organising; negotiating; staffing directing and controlling of all aspects of projects or programmes for a portfolio in ensuring the successful implementation of IT Projects and to realise the business cluster strategy. Provides expert advice and counsel to functional/ and non functional user personnel and project teams on the most complex aspects of integration of logical groupings of technologies.To facilitate agreed solution and ensure the solution meets business requirements with minimal impact to the stability of the IT environment.

Job Responsibilities

• Strong understanding of infrastructure design, cybersecurity protocols, microservices architecture, API lifecycle and data governance best practices
• Manage the overall delivery of projects, ensuring adherence to defined scope, budget, and quality standards. Monitor project progress and identify any risks or issues that may arise, taking proactive steps to mitigate them
• Mindset geared toward problem-solving, adaptability, and innovation, track record of driving engineering excellence, including quality assurance, risk management, and solution optimisation. Commitment to continuous learning and staying current with industry trends and emerging technologies
• Document the work of the teams, including roadmaps and plans, and ensure user stories and code documentation are lightweight but of the highest quality
• Ensure risks and issues are clearly tracked and owned
• Make sure the team is lined up behind clear goals and running the processes that allow the team to deliver quickly
• Act as an advocate for Agile ways of working to ensure maximum value to the custome,develop self and teams in Agile, keeping up to date with the latest best practices
• Responsible for the ways of working in the team, facilitating agile practice, and helping the team reflect on and improve how they work, agree on responsibilities, tasks, and expectations with the team so everyone is clear on their contribution
• Champion and facilitate the breaking down of deliverables into thin vertical slices to enable early and iterative delivery of value
• Assist in defining the operational business requirements of the business (KPI'S, SLA's processes and procedures and reporting ) through translating organisational strategy into functional strategy and assigning accountability to relevant stakeholders
• Effectively manage the delivery of services to the stakeholders by establishing governance forums and by understanding, assessing and managing escalated risks associated with programmes and projects
• Optimise the effectiveness of resources through modelling capacity requirements across full portfolio and by understanding and communicating impact of capacity requirements
• Ensure end to end design is aligned to architecture road maps by understanding the landscape and through regular engagement with relevant stakeholders
• Define and agree service level of operational and call centre support - including support and maintenance, application health and stability
• Ensure transformational target are met  through consideration of targets during the staff recruitment, retention and training process and utilising suppliers listed on the preferred supplier list for department
• Contribute to a culture conducive to the achievement of transformation goals and support business strategies that improve the corporate image by ensuring self, managers and team participation in Nedbank culture building initiatives
• Ensure issues raised in culture survey are addressed and results are improved by ensuring action plans are created
• Deliver a world class service through others by ensuring a client centric culture through required interventions.
• Ensure project execution of the end to end life cycle of all portfolio programmes and projects relating to the implementation of IT projects according to the project methodology and strategy.Ensure successful project delivery by dealing with escalated project issues, non delivery conflicts and integration
• Enhance the credibility of the function by reviewing project metrics and by meeting with the project managers to give direction to project execution
• Successful execution of Innovation and Technical projects through the Project Management Office

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Matric and relevant tertiary qualification
• MMP or equivalent

Essential Certifications

• Formal accreditation in professional field where applicable

Minimum Experience Level

• 10 - 15 years experience in an IT environment (across IT disciplines) of which at least 2 years in a feeder area to this role

Technical / Professional Knowledge

• Budgeting
• Business administration and management
• Business principles
• Business terms and definitions
• Capacity planning
• Change management
• Client service management
• Communication Strategies
• Diversity management
• Employee training/development
• Financial Accounting Principles
• Governance, Risk and Controls
• Organisational behaviour theory
• Principles of project management
• Relevant regulatory knowledge
• Stakeholder management
• Strategic planning
• Talent management
• Business writing skills
• Management information and reporting principles, tools and mechanisms
• System Development Life cycle(SDLC)
• Role relevant related technologies
• ITIL
• IT Concepts
• Business Process
• Products and Services

Behavioural Competencies

• Building Partnerships
• Facilitating Change
• Inspiring others
• Business Acumen
• Driving for Results
• Selecting Talent
• Delegation and Empowerment