Clicks Group is a retail-led healthcare group which has been listed on the JSE Limited since 1996. Through market-leading retail brands Clicks, GNC, The Body Shop and Claire's, the group has over 840 stores across southern Africa. Clicks Group is a leader in the healthcare market where Clicks has the largest retail pharmacy chain with over 620 in-store pharm...
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To analyze, design, enhance and implement IT systems that meet business requirements, develop quality code, configure 3 party application, enable business processes and deliver efficiencies and cost savings to the IT systems landscape.
To identify, design and implement enhancements, controls and measures that ensure the efficient running of IT systems in alignment with governance and compliance best practice.
Support store applications and systems through the effective resolution of incidents and problems, including after hours standby support as necessary.
Be responsible for the definition and execution of test plans and procedures, to ensure the successful implementation and support of IT solutions.
Ensure that all incidents and requests escalated by the Service Desk are resolved within SLA and that all resolution and closure information is recorded in the log.
Ensure successful transmission of store data both to store from the center, and the collection of all end-of-day and real-time data from all stores within strict timescales to ensure accurate and effective reporting in the back end systems.
Manage 3 party support providers to ensure that incidents are resolved within the agreed timescales.
Work with key stakeholders (end users, 3 party Service Providers, fellow developers & analysts) to understand the impact of changes to technology systems on end-users processes/procedures.
Perform regular trend analysis to identify emerging trends that affect / impact the store environment and take action to address the root cause.
Document known errors, procedures and solutions and share internally with colleagues.
Provide advice and guidance to customers on effective usage of IT systems.
Share skills and best practice with team members to ensure continual growth of the team.
Develop system and functional documentation and implement changes using the change management process.
Ensure that the handover of technical change information is distributed within the team in a timely fashion.
Take part in a 24x7 Support Rota for systems in area of responsibility.
Stay abreast of relevant job related tools, programming techniques and best practices.
Minimum requirements
Experience and knowledge required
Degree or Diploma in IT
2-3 years relevant IT experience.
Good working knowledge of SQL.
Experience in the Retail industry.
Knowledge of IT Applications and Operational Processes.
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