Open Vacancies at Clicks Group

Job Objectives:

• High standards of customer service and care
• Efficient stock control and administration, including repacking of medicine
• Efficient dispensary administration
• Accurate compounding
• Provision of general health advice
• High standards of housekeeping and merchandise display
• Ad hoc requirements as per operational requirements

Minimum requirements

 Qualifications and Experience:

• Matric with Maths (Essential)
• Minimum requirements of the Health Professions Council of South Africa for the various levels as a Pharmacist Assistant (Qualified, Post Basic and Learner Basic)

Skills, Abilities and Job Related Knowledge:

• Product knowledge (Health isle and OTC)
• SAPC and relevant legal knowledge
• Customer service orientated
• Team Player
• Integrity
• Ethical working practice and compliance
• Accuracy and attention to detail
• Basic calculations
• IT Business Operating Systems
• MS Office

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Job description

• To develop and implement  a category plan for specific product ranges to ensure reduced cost of goods, optimise contract terms and increase income, assume responsibility of budget  and revenue for category.
• To negotiate favourable trading terms and promotional spend (co-op), actively cultivate, develop and maintain vendor relationships and partnerships to ensure vendor performance and first to market with new product launches.
• To maintain relationships with existing suppliers and sourcing new suppliers for future products lines.
• To implement a plan that will achieve the Clicks' value proposition through price and promotion whilst achieving promotional sales targets.
• To translate the operating and financial plans into a balanced product assortment and visual on-shelf display to meet the customer’s needs
• To support the sourcing and development of private label products and exclusive brands thereby creating product differentiation, innovation and brand loyalty that will increase market share and profitability.
• To regularly review performance indicators, such as sales, margin and promo quantification, keeping the business updated on financial performance versus market and plan.
• To conduct range reviews, analyse consumer buying patterns, predict future trends and stay abreast with competitor activity.
• To work collaboratively with internal and external stakeholders, including marketing and Clubcard to ensure effective delivery of the operating plan.
• To support both the Merchandise and Graduate Development Programme  by playing an active role in facilitating training sessions to embed sound procurement principles and commercial awareness. 

Minimum requirements

Job Related Knowledge:

• Operating plan development
• Supplier relationship management
• Procurement and Supply Chain
• Business Objectives and Strategies
• Business Processes
• Retail Management
• Market trends and competitor analysis
• Understanding of supplier co-op negotiations and trading terms
• Financial planning and budgets
• Relevant legislation
• Sales Margin Management                                                                                                                                                                                             

Job Related Skills

• Strong Financial/Business acumen with a merchant mindset
• Strong negotiation skills
• Planning and organisational skills
• Ability to build strong supplier relationships
• Competency in all computer packages, i.e. Outlook,Excel, PowerPoint
• Verbal and written communication
• Problem solving and analytical thinking
• Strategic thinking and decision making
• Attention to detail
• Project management
• Training facilitation

Job Experience

• 4-6  years Category Management experience
• 2-3 years People Management experience
• Managing objectives
• Experience with local and global supplier networks

Education

• B Degree or Diploma in Retail, Purchasing Management or similar (Essential)

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Key Responsibilities:

Team Leadership:

• Manage and lead a team of developers and technical experts.
• Provide coaching, mentorship, and guidance to team members to enhance their skills and performance.
• Foster a collaborative and results-oriented team culture.
• Conduct regular performance reviews with team members.
• Build positive and collaborative relationships with vendors to achieve mutual goals. 

Project Management:

• Oversee and coordinate multiple implementation projects and change requests in collaboration with the Project Office team.
• Set project priorities, allocate resources, and ensure projects are completed on time and within budget.
• Monitor project progress, identify issues, and implement solutions to ensure successful project delivery.

Business Stakeholder Engagement:

• Build and maintain strong business stakeholder relationships.
• Understand the business’ merchandising and supply chain requirements and collaborate with the team to tailor solutions to meet business needs.
• Deliver high-quality services and solutions to ensure business satisfaction.

Technical Expertise:

• Provide technical guidance and expertise to the team and business when needed.
• Troubleshoot complex issues, optimize system performance, and ensure the integrity and security of data.

Documentation and Reporting:

• Maintain up-to-date documentation, status reports, and IT and business-related artefacts.
• Provide regular updates and reports to senior management on team performance, problem areas and project status.

Minimum requirements

Skills, Experience and Job Related knowledge:

• Qualification in a relevant field (e.g. Information Technology, Project management, Business analysis or Supply Chain Management).
• Previous leadership experience in a similar role.
• Strong project management and team leadership skills.
• Excellent communication and interpersonal skills.
• Problem-solving and analytical capabilities.
• Client-focused mindset with a commitment to delivering exceptional service.
• Experience with ERP systems and Merchandising and Supply chain management software.
• Experience in RPG programming
• Extensive experience with SQL in both Windows and Oracle environments.

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Job Objectives:

• To consult with customers, answer product based questions and advise customers in selecting the best products and services that meet their needs.
• To drive and maximise sales of the beauty department through the promotion, cross-selling and up-selling in order to ensure that monthly targets are consistently met.
• To monitor sales, regularly evaluate the performance of products and offer suggestions that results in improved product offerings and increased sales.
• To maintain updated knowledge on all beauty products, ranges, trends, promotions and events in order to provide the correct information to customers at all times.
• To efficiently execute all operational activities within the beauty department, including effective stock management, minimising shrinkage and ensuring a high standard of general housekeeping and administration.
• To ensure all in-store visual merchandising, in-store presentation and promotional standards within the beauty department are consistently met.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To promote the Clicks clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To increase profitability and brand loyalty with the customers through the promotion of private label and exclusive products.
• To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.

Minimum requirements

Qualifications and Experience:

• Essential: Grade 12
• Desirable: Relevant Beauty/skincare qualification
• Desirable: Experience within beauty / skincare / retail / FMCG environment / sales or marketing environment

Skills, Abilities and Job Related Knowledge:

• Understanding and application of selling principles
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Knowledge of customer service excellence
• Knowledge of beauty and skincare products
• Results and target driven
• Strong customer orientation
• Good communication skills
• Interpersonal skills
• Engaging and confident

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Job Objectives:

• To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
• To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration
• To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times.
• To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation.
• To timeously and efficiently resolve all customer queries in line with the Company's policies.
• To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
• To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge:

• Understanding and application of financial management principles
• Retail/FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock, cost, risk and compliance management procedures 
• Knowledge of customer service excellence
• Knowledge of labour legislation and IR practices 
• Knowledge of competency based interviewing

Skills:

• Results and target driven
• Sound managerial skills
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy
• Numeracy skills

Competencies:

Essential:

• Leading and Supervising
• Relating and Networking
• Delivering Results and Meeting Customer Expectations

Desirable:

• Following instructions and procedures
• Working with people
• Analysing
• Planning and organising
• Coping with Pressures and Setbacks

Minimum requirements

Education:

Essential:

• Grade 12
• Relevant Retail/Business Management qualification (External applicants)

Desirable:

• Maths 50% and English 50% at Grade 12 level

go to method of application »

Job Objectives:

• To consult with customers, answer product based questions and advise customers in selecting the best products and services that meet their needs.
• To drive and maximise sales of the beauty department through the promotion, cross-selling and up-selling in order to ensure that monthly targets are consistently met.
• To monitor sales, regularly evaluate the performance of products and offer suggestions that results in improved product offerings and increased sales.
• To maintain updated knowledge on all beauty products, ranges, trends, promotions and events in order to provide the correct information to customers at all times.
• To efficiently execute all operational activities within the beauty department, including effective stock management, minimising shrinkage and ensuring a high standard of general housekeeping and administration.
• To ensure all in-store visual merchandising, in-store presentation and promotional standards within the beauty department are consistently met.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To promote the Clicks clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To increase profitability and brand loyalty with the customers through the promotion of private label and exclusive products.
• To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.

Minimum requirements

Qualifications and Experience:

• Essential: Grade 12
• Desirable: Relevant Beauty/skincare qualification
• Desirable: Experience within beauty / skincare / retail / FMCG environment / sales or marketing environment

Skills, Abilities and Job Related Knowledge:

• Understanding and application of selling principles
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Knowledge of customer service excellence
• Knowledge of beauty and skincare products
• Results and target driven
• Strong customer orientation
• Good communication skills
• Interpersonal skills
• Engaging and confident

go to method of application »

Job description

Purpose and Objectives

• You will be responsible to effectively manage a team ensuring adherence to policies and processes and meeting of productivity targets, within a multi-disciplined environment.
• To hold the daily SGM meetings, address performance and training needs to ensure improvement.
• To manage employees to achieve productivity targets and take remedial action where required.
• To assist in planning for staff requirements based on volume, aligned to planned budget.
• To action and manage daily/weekly reporting
• To adhere to statutory health and safety requirements, housekeeping standards and all other internal policies to ensure compliance.
• Ensure that the KPI board is completed correctly and timeously.
• To achieve the KPI’s in the department within planned budgets and schedules and ensure a proper handover between shifts.
• To ultimately deliver high levels of service to Our Customers.
• To live and instill The Brand’s Values.

Minimum requirements

Experience and Education:

• Matric/NQF Level 4 (Essential)
• Relevant Tertiary Qualifications (Advantageous)
• 3 years’ experience in a logistic environment (Essential)
• Job related knowledge and skills:

Preferred skills

• Computer skills on MS Office (Word and Excel)
• WM Systems understanding
• Financial background- Budget and Cost Management
• Understanding of handling IR related issues
• Understanding of Housekeeping & the 5S’s approach
• Understanding of Health & Safety requirements

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Job Objectives:

• To provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
• To efficiently execute all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
• To ensure the operational viability of the dispensary through focusing on core dispensary and clinic targets.
• To ensure competent and motivated employees by overseeing training and development of Pharmacist Assistants and Pharmacist Interns in line with SAPC requirements when required.
• To execute customer service initiatives in the dispensary to ensure a great customer experience, driving of customer loyalty and achievement of club card participation targets.
• To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
• To ensure integration and partnership with the clinic and healthcare ailse resulting in a full offering to customers regarding their healthcare needs.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.

Knowledge:

• SAPC and relevant legal knowledge
• Ethical working practice and compliance
• Knowledge of stock, cost, risk and compliance management procedures 
• Knowledge of patient care, professional counselling
• Knowledge of customer service excellence

Skills:

• Tutorship and coaching skills
• Results and target driven
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Interpersonal skills (Customer service orientation and effective patient care)
• Computer literacy
• Strong financial acumen

Minimum requirements

Experience:

• Retail Pharmacy experience
• Unisolve experience

Education:

• Essential: Registered Pharmacist with SAPC

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Job description

• Manage a commercially viable clinic in line with company guidelines
• Provide lifestyle management screening tests
• Conduct “Well Baby” clinics, including health immunisations and baby health monitoring
• Offer and provide reproductive health services
• Provide adult immunisations
• Provide Primary Health Care e.g. minor ailments and wound care
• Render a Phlebotomy Service
• Compile professional, stock and financial management reports
• Manage medical waste, ensure a safe environment and safety precautions are taken
• Manage adverse events and emergencies
• Counsel and advise patients on health information, weight management and refer patients to Pharmacists and other health professionals when appropriate
• Plan and implement “Health Days” and other projects
• Develop health professional networks

Minimum requirements

Qualifications and Experience:

• Registration as Professional Nurse
• 3 year diploma in nursing or the 4 year degree
• A minimum of 3 years practical experience in a broad range of nursing disciplines, preferably Community Health, Primary Health and Midwifery
• Unisolv and Allegra (preferable)
• MS Office (Word, Outlook, Excel) 

Skills, Abilities and Job Related Knowledge:

• Ensures patient information is held securely, confidentially and accurately maintained on an electronic system
• Administration and reporting to ensure efficient running of the clinic as per company policy and processes
• Ensures payment for services received by ensuring controls in place and adhered to
• Manages, monitors and orders clinic services stock and equipment, along with prevention of loss and shrinkage and monitoring cold chain
• Financial and commercial acumen
• Ensures SANC registration and indemnity up to date
• Establishes locum network and arranges locums
• Implements and conducts self-audit tool
• Time management 

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Job description

• To analyze, design, enhance and implement IT systems that meet business requirements, develop quality code, configure 3 party application, enable business processes and deliver efficiencies and cost savings to the IT systems landscape.
• To identify, design and implement enhancements, controls and measures that ensure the efficient running of IT systems in alignment with governance and compliance best practice.
• Support store applications and systems through the effective resolution of incidents and problems, including after hours standby support as necessary.
• Be responsible for the definition and execution of test plans and procedures, to ensure the successful implementation and support of IT solutions.
• Ensure that all incidents and requests escalated by the Service Desk are resolved within SLA and that all resolution and closure information is recorded in the log.
• Ensure successful transmission of store data both to store from the center, and the collection of all end-of-day and real-time data from all stores within strict timescales to ensure accurate and effective reporting in the back end systems.
• Manage 3 party support providers to ensure that incidents are resolved within the agreed timescales.
• Work with key stakeholders (end users, 3 party Service Providers, fellow developers & analysts) to understand the impact of changes to technology systems on end-users processes/procedures.
• Perform regular trend analysis to identify emerging trends that affect / impact the store environment and take action to address the root cause.
• Document known errors, procedures and solutions and share internally with colleagues.
• Provide advice and guidance to customers on effective usage of IT systems.
• Share skills and best practice with team members to ensure continual growth of the team.
• Develop system and functional documentation and implement changes using the change management process.
• Ensure that the handover of technical change information is distributed within the team in a timely fashion.
• Take part in a 24x7 Support Rota for systems in area of responsibility.
• Stay abreast of relevant job related tools, programming techniques and best practices.

Minimum requirements

Experience and knowledge required

•  Degree or Diploma in IT
• 2-3 years relevant IT experience.
• Good working knowledge of SQL.
•  Experience in the Retail industry.
•  Knowledge of IT Applications and Operational Processes.
•  Knowledge of ITIL best practice.