Technical Supervisor at ASSA ABLOY Group

• You are a team player for working to solve a problem and you can work without supervision as many tasks are performed on site.
• You are good at managing many problems at a time and you are efficient with time management.
• You have good coordination skills, and you are customer oriented.

Accountabilities and Responsibilities:

• Manage team of technicians
• Manage all projects
• Schedule resources for installations of new projects and upgrades
• Site visits (where possible) once a week to all ongoing projects
• Perform signoffs with client upon project completion
• Perform training for clients
• Attend all site meetings
• Maintain SOPs
• Generate accurate reports for clients
• Assist with more complicated problems
• Manage sub-contractors on all projects
• Maintain EWorks Manager (Internal CRM tool)
• Do one on one meetings with technicians
• Ensure appropriate service/ installation centre standards are developed and maintained
• Ensure customer satisfaction, quality results are met.
• Establish and maintain strong working relationships with customers. Assist clients in resolving high visibility problem cases and issues
• Ensure compliance with safety, security, regulatory, and company policies
• Weekly and Monthly reporting as requested by line manager
• Any other activities and new initiatives which enhance the development & growth of the AAGS brands

Experience:

• 5 years’ experience in the Hospitality industry
• 2 years Project management
• Health and Safety experience  
• Computer Literate
• A CRM knowledge and an experience in Access control systems would be a plus.
• You may be required to occasionally work outside of normal working hours

Requirements:

• N3 electronics
• N+ Networking (mandatory requirement)
• Health and Safety
• Project Planning

Key Competencies / Personal Attributes

• Driver’s License
• Computer Literacy
• Ability to work under pressure and travel. You may be required to sleep out occasionally
• Vehicle in good working order
• Good knowledge of geographical area
• Good knowledge of hospitality industry
• Technical acumen (Basic networking knowledge, understanding of jargon & comfortable with installation & set-up programs

Deadline;13th March,2026