Technical Support Analyst Lead at CSG International

What you'll do

• You will report to the Senior Manager Service Management to provide technical support to customers - resolving technical issues / error messages encountered by customers in a live production environment
• You will manage a team of 2 or more, develop the team to meet their objectives and customers' SLAs and lead the team in daily activities
• You will design, develop and test new software solutions using a variety of different technologies. Research new technology and development tools
• You will create both customer and technical documentation for processes created or modified.
• You will perform technical trouble shooting and consult with L4 teams
• The role may require you to work in different business times and form part of an on-call 24hs / 7 days roster which may be on weeknights/weekends/public holidays and Ad-hoc occasional travel to customer sites.

You should have

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• Degree or Diploma in Information Technology; Computer Science, Engineering, related field, or equivalent experience
• Proficiency in English in a business environment
• 7+ years of work experience in software industry or related fields
• 2+ years of work experience in a leadership role managing a team of 2 or more people
• Experience in an areas of operational support, billing system and other technical areas e.g. Oracle database, RedHat Linux or Unix OS, Windows Server
• ITIL accreditation