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  • Posted: Nov 2, 2023
    Deadline: Not specified
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    At NCR, we make the everyday easier. We do this by listening to our customers, keeping their best interests in mind, and always working to make interacting with your business an exceptional experience. Read on to learn more about the people who lead our team, our company by the numbers, and how we’ve become the world leader in consumer transaction tech...
    Read more about this company

     

    Technical Support Consultant

    Job Description: Technical Support Consultant: Self Cash 

    • Monitor connectivity of ATM’s to the host and resolve all terminal status issues and errors
    • Resolve issues telephonically with clients
    • Outbound customer care such as loading ATMs, diagnosing and fixing problems over the phone
    • Inbound customer care such as technical ATM matters, billing and rebate queries, documentation and consumables
    • Troubleshoot and resolve issues when systems are down or problematic
    • Management of projects including software upgrades and receipt printer graphics
    • Monitor critical sites and ensure they are actioned timeously
    • Log all inbound and outbound calls on the in-house SparkManage software or any related software
    • Follow up and action all open events timeously
    • Raise events for matters that require a site visit
    • Manage relationships and liaise with third party service providers
    • Ensure constant revision and refining of processes and procedures
    • Report on data and deliverables on a timely basis
    • Be available for the on-call cycle on weekends, public holidays or weekend shift work

    Method of Application

    Interested and qualified? Go to NCR Corporation on ncr.wd1.myworkdayjobs.com to apply

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