Technical Support Engineer (Centurion) at IoT.nxt

The Role Purpose

• To provide reactive support to contracted customers via phone, email or onsite visits. The position further entails performing ad hoc and project work as instructed by the Support Services Manager. The incumbent will be required to travel to client sites from time to time for support and project related work.

Your Responsibilities will include:

• Providing input and support on IOT.NXT projects where required.
• Supporting / maintaining
• Linux Server environments and Open-source platforms / tools.
• Firewall, UTM, IDS and IPS systems.
• Communicating areas for improvement to management.
• Responding to emerging threats and other forms of targeted attacks.
• Implementing and maintaining new / existing cyber security initiatives.
• Advising on installation, configuration and upgrading of servers.
• Suggesting areas for improvement in internal processes.
• Admin of tools for event and performance monitoring & capacity planning.
• Providing input into policy / procedure development.
• Constant monitoring and notifications of open-source vulnerabilities.

The ideal candidate for the role will have the following qualifications and experience:

• Relevant tertiary IT qualification
• Certifications: Linux | RHCE / RHCSA
• Security related certification advantageous .e.g. CEH, Security +
• 5+ years’ experience and working knowledge of Linux.
• 5+ years hands on firewalling / security experience.
• 1+ years’ experience in the following:
• Fortigate UTM appliances or Mikrotik firewall.
• Virtualization e.g. VMware, KVM.
• Scripting - PHP, Bash, Pearl & Python.
• Monitoring solutions such as Nagios, Zenoss, Zabbix.
• Automation / deployment tools such as Ansible.
• Performance optimization and capacity planning of virtualized environments.
• Advanced knowledge of networking fundamentals (all OSI layers).
• LAN / VLAN / Wireless /VOIP and WAN technologies.